Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Highly motivated FEMA IT Reservist who has intermediate skills in operating network and computer components. Keen eye at spotting defects, dependable and efficient in whatever operation he's thrown into. IT Specialist proficient in network, and emergency management. Willing to learn new things, to then perfect that info and pass it down. Very social, transparent, and maintains accurate work path through stressed situations. Served in Civil Air Patrol and attended a boot camp for team building exercises, and learning basic training.

  • Skilled in Windows 10
  • High proficiency in the Microsoft Office 365 platform
  • Troubleshooting workstations
  • Remedy IT
  • Bomgar
  • Can assemble and disassemble electronic devices
  • Skilled with installing network components
  • Taking the initiative when work is offered
  • Excellent communication skills with groups of people
  • Always taking advantage of next opportunity
  • Forward thinker
  • Exceptional customer service readiness.
  • Leadership; have taken charge while management was absent
IT Specialist, 07/XXX0 to Current
Autodesk Inc.San Rafael, CA,
  • Created new accounts, reset passwords, register PIV cards and allowed responders to take SAT training.
  • Configured and setup responder profiles on FEMA's Enterprise Network.
  • Install and update software on Windows and iOS devices.
  • Configured iPhones and iPads for FEMA's remote management system.
  • Diagnosed iPhone and iPad issues regarding FEMA's remote management.
  • Can register, retire, and unlock devices through MobileIron.
  • Experienced in navigating through FEMA's Technical Reference Model (TRM) for approved equipment.
  • Proficient in updating software and hardware drivers.
  • Setup and configure issued IT equipment for FEMA responders, Surge Capacity Force, and FEMA Corps personnel at the Personal Mobilization Center in Region VI
  • Skilled in mapping network printers from various manufacturers.
  • Experienced in capturing and documenting installed network equipment.
  • Setup managed switches connected to 5506s'.
  • Mapped laptop and desktop computers to printers via IP address.
  • Can diagnose printer issues and print configurations.
  • Submitted printer MAC exemptions for 5506 firewall.
  • Experienced in setting up and operating Plumcase and cradle point wireless devices.
  • Experience in terminating CAT 5 ethernet cable and testing functionality.
  • Skilled in setting up projectors for conferences and presentations.
  • Modify audio output/platform for projectors for best audio coverage.
  • Diagnosed laptops that failed to update software.
  • Knowledge of group policy updates and configuration manager.
  • Can diagnose network connectivity issues through two or more connecting devices.
Automotive Service Technician, 10/XXX0 to Current
Stanleys Auto RepairMcgregor, TX,
  • Calibrated repaired systems to meet performance specifications outlined by manufacturers.
  • Used electronic devices to modify onboard computer components.
  • Inspected vehicles to assess damage and strategize repair plans.
  • Adjusted, repaired or replaced defective automotive parts.
  • Optimized functionality of automotive equipment and systems with skilled tuning of settings.
  • Tested vehicles to assess individual components and systems.
  • Performed customer work and warranty repairs in compliance with manufacturer standards.
  • Performed maintenance inspections, tune-ups, oil changes and other key services.
  • Kept team in compliance with shop and manufacturer specifications for all repairs and maintenance services.
  • Kept work garage clean, organized and efficient to meet internal and regulatory expectations governing safety.
Automotive Service Technician, 06/2019 to 11/XXX0
Stanleys Auto RepairMidland, TX,
  • Wrote up detailed repair orders outlining all actions and estimated costs.
  • Over-the-phone customer service providing quotes.
  • Performed minor maintenance services.
  • Developed in-depth understanding of electronic control module systems and components.
  • Wrote service orders, accepted payments and updated customer accounts.
  • Maintained work cleanness during short-handed situations and busy occasions.
  • Tested electronic components and computer controls with specialized devices.
  • Rebuilt components and systems to correct faults and achieve desired performance levels.
Sales Associate, 04/2016 to 03/2019
Cort Business ServicesChandler, AZ,
  • Worked efficiently with company's provided software system.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide information about products and services.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Processed orders through system and coordinated product deliveries.
  • Maintaining inventory order through store-offered software and electronics.
Education and Training
Associate of Science: Automotive Technology, Expected in 04/2019
Front Range Community College - Westminster, CO,
  • 3.65 GPA
  • Learned about basic operations of electronic components on vehicles.
  • Re-mapping computer operations with automotive scan tools.
  • Diagnosed faulty mechanical and electronic parts. ie: Powertrain control modules, electronic shorts, strange mechanical noises, etc.
  • Modifying automotive computer operation to perform differently to alter performance.
High School Diploma: , Expected in 05/2017
Brighton High School - Brighton, CO
  • Successfully assembled and modified dozens of personal computers.
  • Owns a personal mobile business to fix basic computers and perform maintenance and repairs on automobiles.
  • Dismantled and reassembled multiple engines and transmissions.

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School Attended

  • Front Range Community College
  • Brighton High School

Job Titles Held:

  • IT Specialist
  • Automotive Service Technician
  • Automotive Service Technician
  • Sales Associate


  • Associate of Science
  • High School Diploma

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