IT Specialist Resume Example Department Of Veterans Affairs

IT SPECIALIST

Professional Overview

Multi-certified Information Technology Specialist with a goal of transitioning in to Information Technology Security. Currently pursuing a Security Plus and Certified Information Systems Security Professional (CISSP) certification. Experienced in managing the daily operations, from trouble shooting and resolving network issues for VAGLAHS to providing technical and operational support for individual employees at VAGLAHS. Expert in prioritizing hi priority assignments to maintain appropriate work flow that allows for completion of all assignments in a timely manner. A proven leader, mentor, and coach to students and colleagues.

Work Experience

IT Specialist Mar 2011 to Current
Department Of Veterans Affairs － Los Angeles, CA

Support day to day administration of various firewalls, to support life cycle requirements and optimize system performance.
Responsible for conducting random testing and security observation of the various servers at VAGLAHS, to maintain a high level of security and to protect the systems from vulnerabilities and outside breaches.
Manage system information security architecture, design installation and analyze network and application server system failures to identify resolutions for configuration changes causing interoperability.
Ensure customer satisfaction through explanation of troubleshooting procedures, resolutions and problem with PIV card for end users for encrypted emails documents which will identify future requirements whether they are infrastructure, hardware, software, or personnel.
Evaluate MacAfee and application operation discrepancies in order to identify viruses' diagnostic troubleshooting resolutions.
Plan, design, develop, order, implement, and test software components, hardware and networks which affect the VA on many levels.
Restores operations, analyze problems and recommend new procedures to prevent recurrences of system failures.
Conduct routine social engineering tests and clean desk audits through working together with various Regional service lines and software vendors such as but not limited to VISTA App to ensure VISTA KIDS patches were installed before server updates.
Perform, track, and record solutions for a broad range of duties involving the technical operation of various integrated medical, computer, record keeping systems, Hand-held wireless, software, and hardware by a diverse customer group with varied skill levels.
Provide excellent Customer support to customers within the medical center and related clinics by providing advice, assistance, and training in hardware and software systems knowledge, along with excellent desktop support to over 200 employees by professionally analyzing and resolving complex issues while communicating with customers' information and instructions clearly and informatively in accordance to their technical knowledge, which include systems such as, but not limited to VISTA, Windows XP, Windows 7, Server 2008, MSOffice 2007/2010, Local Area Networks (LANs), Wide Area Networks (WANs), network servers, VPN's, RDP, servers and the equipment associated with each program.
Cisco router management through TACACS (Terminal Access Controller Access Control System) server access and console access to various CISCO switches.
Responsible for training technicians and student interns while providing leadership to accomplish IT mission goals through written and oral communication.
Implement detailed project plans and develop improved procedures in projects which improved work flow and reduced error margins below expected minimum.
Serve as an Information Technology Specialist and focal point within the Veteran affairs hospital medical systems and Desktop Support Department responsible for medical media Video Teleconferencing systems administration, customer support and service, equipment and work with telecommunication services related to operations, such activated phone lines investigating, analyzing and managing of video conferencing end user and network devices throughout the area of responsibility.
Maintain functions involved in the video conferencing support for end users.
Work with Tier and Tier II operational assistance, technical and administrative support and advisory services to both the customers and organizations located within the West Los Angeles veterans Hospital of responsibility.

Lead Medical Supply Technician Mar 2006 to Mar 2011
Department Of Veterans Affairs － Long Beach, CA

Responsible for assessing employees to create a better working environment for patient care.
Utilized VISTA to track and record medical supplies.
Developed and implemented a new process to track incoming and outgoing supplies as soon as they leave the department.
Improved the accountability of the departments knowledge of medical supplies that are on hand and if the proper medical item has been charge to appropriate areas.
Reinforced the proper use of the OMNICELL system by staff to track the usage of medical supplies by nursing staff and to also ensure proper charging of each item.
Enhanced technical support for customers internal and external within the department by creating an automated form to track and document items for customers.
Oversaw the inventory process which checked for and removed outdated and unused supplies which provided cost savings for the VA.
Regarding interpersonal skills, I strive to express myself like a professional when interacting with co-workers, and customers.
Improved communication within the department by developing a strong open line of communication throughout the VA hospital to better improve patient centered care.

Computer Assistant Oct 2002 to Mar 2006
Hill Air Force Base － Hill AFB, UT

Diagnosed computer faults, and circuit outages.
Collaborated with the Information Technology department to improved computer users skills within our organization on how to successfully utilize the computer.
Initiated and facilitated monthly training on how to maintain computer devices through preventative maintenance cleaning and checking for faulty parts.
Designed and implemented checklist procedures to identify old components that needed to be repaired accordingly.
Improved the organizations understanding on the importance of computer users, knowing and understanding the importance of how critical computer are functioning daily.
Assisted with voice and video communications related events and functions, establishing and maintaining schedules and control logs of these events as well as the initiation, quality, integrity, continuity, and termination of scheduled telephone and video communication events.

Education

Bachelor of Arts, Information Technology 2007 American Continental University － Los Angeles, CA, USA

Certifications

•CompTIA A+ Certified Professional

•Microsoft Certified Systems Engineer (MSCE)

•Microsoft Certified Systems Administrator (MCSA)

•Microsoft Certified Professional (MCP)

Technology Summary

•Applications: Cisco, Citrix, CPRS, Microsoft SQL, Enterprise Manager, Microsoft SQL Query Analyzer, Novell ZENworks, Compaq Insight Manager, Norton Ghost, Microsoft Project, Microsoft Vsual Fox Pro, Microsofit Visio, Remedy, Nortel Client, pcAnywhere, Macromedia Dreamweaver

•Systems: Windows, AIX, HP-UX, Solaris, DYNIX/ptx, VMS, NetWare, OS/2

•Languages: C Sharp, C++, Oracle, Java, SQL, PL/SQL, BASIC, COBOL, PowerBuilder, HTML, XHTML, PHP

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IT Specialist Resume Example

Resume Score: 100%