it specialist resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Results-focused SolarWinds monitoring professional with strength in configuration, maintenance and customer support. Proactive leader with strengths in communication and collaboration. Proficient in leveraging monitoring and alerting knowledge to promote proactive alerting and reduced downtimes. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

  • SolarWinds user support
  • SolarWinds application installation and upgrades
  • Debugging of SolarWinds application and configuration
  • Technical issue analysis
  • Customer, team and stakeholder relationship building
  • Customer support needs assessment
  • Windows Server 2012, 2016 patching and troubleshooting
  • Team building
IT Specialist, 08/2010 - Current
Basic Commerce & Industries Dahlgren, VA,
  • Primary lead for SolarWinds team managing 8 separate SolarWinds Instances monitoring the second largest United States Government network for the past three years. I have been responsible for making decisions regarding configuration, usage and implementation of changes to the separate instances to create a cohesive user experience.
  • SolarWinds Administrator since August 2010 with extensive knowledge of Network Performance Monitor (NPM), Server Application Monitor (SAM), Network Configuration Monitor (NCM), NetFlow Traffic Analyzer (NTA), VoIP Network Quality Manager (VNQM), Network Topology Mapper (NTM), User Device Tracker (UDT), IP Address Manager (IPAM), Enterprise Operations Console (EOC) and Engineer's Toolset.
  • Highly developed skillset for creating customer dashboards, reports and effective, reusable alerts.
  • Working knowledge of both SQL and SolarWinds Query Language (SWQL) for pulling information directly from the SolarWinds database for dashboards, reporting and alerting purposes.
  • Recent projects have included restoring the entire SolarWinds monitoring system on over 100 servers including fresh installation of SolarWinds software following a 6 month reconstitution effort, working with stakeholders across the enterprise to update and validate configuration changes mandated by CISA, standardizing alerting and creating new reports.
  • Current projects include architecting an entirely new SolarWinds solution to meet the updated and future needs of the organization.
IT Specialist, 08/2008 - 08/2010
Basic Commerce & Industries Dahlgren, VA,
  • Installed servers into racks, validated power and ran cabling to connect server to local core switch.
  • Monitored environmental cooling system.
  • Worked with vendor representatives when required to provide physical access to data center and assisted in troubleshooting and repair of systems in data center when requested.
  • Configured new employee work stations, including all hardware, software and peripheral devices.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
  • Delivered local and remote Tier 1 IT support for hardware and software to VISN personnel.
Letter Carrier, 04/1986 - 08/2008
US Postal Service, Tacoma WA City, STATE,
  • Delivered mail to residences and business establishments determined by specific route with on-time delivery of mail.
  • Obtained receipts for registered and certain insured mail.
  • Assisted customers in receiving oversized parcels by carrying items inside.
  • Separated mail to be transported to relay boxes along route for subsequent delivery.
  • Observed road rules, weather and road conditions and other factors to maintain safe driving record.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Handled undeliverable mail in accordance with established procedures.
  • Delivered various types of mail on routes according to strict timelines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education and Training
Bachelor of Science: Information Technology, Expected in 10/2006
University of Phoenix - Tacoma,
Status -

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Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • IT Specialist
  • IT Specialist
  • Letter Carrier


  • Bachelor of Science

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