It Specialist Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Knowledgeable network administrator with proficiency in Windows and Linux systems administration. Specializes in information systems security/information assurance with a focus on strategies and tactics to increase the organization's security posture through a risk-based approach. Certified in several areas in IT through CompTIA, ISC2, EC-Council, and ITIL.

  • Windows administration
  • Linux systems administration
  • Information security management
  • Virtual machines
  • Log analysis
  • Technical writing
  • Research and development
  • Hardware configuration
IT Specialist, 03/2021 to Current
Baycare Health System, IncBrooksville, FL,
  • I am responsible for several systems in my role as the lead organic service representative (OSR) for the 558th Software Engineering Squadron. These systems consist of complex information systems that allow for secure communications, as well as sophisticated simulated mission operations for the operators on the E3G AWACS.
  • I regularly patched operating systems, configured switches, and updated the blade servers in order to maintain a level of information assurance that was in compliance with the department of defense instructions.
  • Worked daily with virtual machine mangers including vCenter, Windows Hyper-V, and RHEL Virtual Machine Manager. The virtual machines themselves ran a variety of operating systems including Windows 10 and Red Hat Enterprise Linux.
  • Maintained up-to-date training in my field through internally taught classes that consisted of learning proprietary Boeing and Plexsys applications, RF communications, project management, networking, and information assurance.
  • Regularly spoke with high level military and civilian officials with the purposes of updating them on projects I was solely responsible for; project planning and scheduling; and determining project deliverable dates.
  • I traveled both CONUS and OCONUS for troubleshooting and maintenance efforts on systems in my area of responsibility that resided in Nevada, Alaska, and Japan.
  • Researched solutions for future implementations of my systems including encryption devices, new regulations that would cause the system to require changes, and applications that would increase the efficiency of the system.
IT Specialist, 11/2020 to 02/2021
Baycare Health System, IncEnglewood, FL,
  • I am responsible for provisioning and securing unclassified and classified DMCC-S/DMUC devices to DISA/US Government standards. My job has me do this by implementing MDM and VPN software to allow access to government networks and implementing NAC to ensure the integrity of the network would not be compromised by out of date/misconfigured devices, as well as installing soft PKI certificates to permit NIPR/SIPR email access.
  • I heavily participated in the development, support and maintenance phases of a brand new project started by the Defense Information Systems Agency called WINDAR-S to provide SIPR access to over 1,000 civilian and military officers and managers in a variety of positions who are teleworking during the coronavirus pandemic.
  • My occupation lets me establish, develop, and maintain effective working relationships with other base organizations, senior leadership, representatives from Department of Defense (DoD) and other Federal agencies, and related civilian organizations regarding project/program management. I speak almost daily with military and civilian officers to provide superior technical support and ensure operations stay on-going with minimal service disruptions.
  • I am able to conduct analyses of network usage, traffic interruptions, hardware and software capabilities, and other relevant factors using a variety of tools including ILO on blade servers, MobileIron administrator applications for mobile devices, SIEMs such as Splunk and protocol analyzers including Wireshark Snort with zero interruptions
  • My occupation has me regularly using MDM software to verify compliance of government issued classified and unclassified electronic equipment including secured android devices allowing access to SIPR, Windows laptops, and unclassified IOS devices.
  • I provide a variety of customer support functions such as diagnosing and resolving problems in response to customer reported incidents; researching, evaluating, and providing reports on trends and patterns in customer support requirements; installing, configuring, troubleshooting, and maintaining customer hardware and software; developing customer support procedures and documentation; and providing customer training.
Avionics Computer Technician, 02/2017 to 12/2020
US Air ForceCity, STATE,
  • In my career in the United States Air Force from 2018-2020, my areas of responsibility as a majority was to operate, troubleshoot and maintain a wide range of network devices including blade servers hosting Linux and Windows services, various setups of SAN disk arrays, Cisco switches and the IOS operating system, single board computers that provide support for external services, and monitoring software that continuously tests the health of all devices on the network.
  • My career gave me the experience necessary to be able to install, configure, deploy and maintain several Red Hat Enterprise Linux servers, smart interface card (SIC) switches and routers, and classified virtual machine (VM) servers hosting a secure version of Windows 10 allowing for the use of SIPR websites on the E-3 AWACS with minimal supervision or assistance.
  • I was known as an expert in my field and responsible for providing industry-standard training to over 50 E-3 apprentices on aircraft maintenance, network fundamentals and advanced network troubleshooting. Other areas I trained them on included wire maintenance, fundamentals of scripting, utilizing the terminal and command line and in depth learning of Windows and Linux.
  • I was assigned continuously to present status updates, solutions, and current challenges in front of key personnel on high visibility issues As a Data Integrity Monitor (DIT), I kept track of all IMDS entries for the workplace, correcting and monitoring over 300 entries a week while performing my primary job. We had a monthly DIT monitor meeting where we would explain our findings and error rates to the chief in charge of the DIT program as a whole.
  • I frequently recommended methods and procedures and coordinate corrective action to optimize utilization of present equipment. I’ve submitted and had approved, several AFTO form 22’s to improve Air Force Technical orders to improve quality of information and reduce man-hours.
Education and Training
Bachelor of Science: Cybersecurity and Information Assurance, Expected in 08/2021
Western Governors University - Salt Lake City, UT,

Received the WGU Excellence award for exemplary work on my essay for my Managing Information Security Class.

  • Band Esprit De Corps Award- Awarded to me because of my dedication, motivation and commitment to the Chicopee High School band Accomplishments Mediated issues among other crew members, resulting in the development of valuable conflict resolution skills.
  • Developed clear, concise, and understandable courses that were used by trainers in worldwide locations throughout the company.
  • IT Training - Successfully trained 25 employees to use new operating system.
  • Network Security - Planned, installed, maintained and optimized documentation of all LAN/WAN/VPN network hardware and software, security systems and communication links.Managed all clients network LAN/WAN hardware including routers, switches, load balancers and wireless networking equipment.
  • Certified- Obtained several CompTIA certifications including A+, Net+, Sec+, Project+, CySA+ and Cloud Essentials+ along with two stacked CompTIA certifications.
  • Certifications EC Council Incident Handler EC Council Encryption Specialist.
Websites, Portfolios, Profiles


  • A+
  • Network+
  • Security+
  • CySA+
  • Project+
  • Cloud Essentials+


  • SSCP


  • EC-Council Encryption Specialist
  • EC-Council Incident Handler


  • ITILv3 Foundations

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School Attended
  • Western Governors University
Job Titles Held:
  • IT Specialist
  • IT Specialist
  • Avionics Computer Technician
  • Bachelor of Science