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IT Specialist Resume Example

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IT SPECIALIST
Summary

Bilingual Network Administrator offering in-depth understanding of IT infrastructure areas, particularly IT network design and implementation. Detail-oriented self-starter with demonstrated success in initiating, tracking, reporting and closing projects.


Please visit my LinkedIn Profile for extended resume and recommendations: https://www.linkedin.com/in/rahulvashi

Highlights
  • Network configuration and support
  • Systems design
  • Active Directory
  • Barracuda Backup
  • Wireless security specialist
  • DHCP/DNS Ethernet and Firewall proficient
  • IT security policies
  • Patch management
  • Disaster recovery environments
  • Systems implementation
  • Microsoft Office Suite expert
  • VMWare Virtualization Technologies
Certifications
  • Microsoft Technology Associate (MTA) - Networking, License F401-5697
  • Barracuda Backup Certified Engineer, Expiration 10/2018
  • Apple Certified Associate - Mac Integration 10.11
Accomplishments
  • Diagnosed hardware and software failures and resolved technical issues with a 99.8% success rate.
  • Spearheaded and led a major network installation and upgrade project.
  • Recovered over 70 individual assets equaling over $90,000 in total value, preventing company from writing off for lost equipment.
  • Trained a team of over 12 associates to provide end user support for Macs and Apple mobility products including iPhones and iPads.
Experience
IT SpecialistMay 2015
BrainSurf Informatics － Chicago, IL
  • Deployed and migrated Desktops, Laptops, and Servers on multiple Operating System including direct migrations and upgrades.
  • Resolved issues related to Enterprise Resource Planning (ERP) application IQMS
  • Administered Microsoft Active Directory at over 20 clients with emphasis on uptime and performance [for end users].
  • Prepared new hardware for integration into customer datacenters.
  • Leveraged Microsoft Exchange and Windows Server technologies to maintain seemless workflow for over 500 associates at over 20 client companies.
  • Managed virtual servers using VMware vSphere environment.
  • Leveraged multiple remote desktop technologies including LANDesk and Microsoft Remote Desktop to provide end user support and server management.
  • Regulated workstation and server backup services using Barracuda Backup technologies on multiple Barracuda models.

Infrastructure & Operations Analyst - Global EUC - Apple DivisionMay 2014 to Nov 2014
Automatic Data Processing (ADP) － Alpharetta, GA
  • Coordinated and carried out activities and processes required to deliver and manage IT services at agreed service levels to business users and customers.
  • Worked with Release Scheduling to calandarize and coordinate changes in coordination with multiple implementation teams.
  • Provided a channel for users to request and receive standard services for which predefined approval and qualification processes exist.
  • Mitigated the risks associated with the introduction of changes to the IT infrastructure and platforms while having multiple restore points using HP Autonomy.
  • Deployed changes into production and participated in the deployment with Implementation Engineering and/or Development using tools provided by JAMF Software Casper Suite such as Casper Remote.
  • Prepared and modified instructional documents for usability and operations of Macs including new hire setups, RSA Soft Token issuance, and other end user support documents leveraging RSA Console, AirWatch MDM Console, and Blackberry Enterprise Management Console.
  • Leveraged remote desktop products including Citrix, VMWare, and Bomgar to provide critical support to end users who cannot be present at the Tech Cafe.
Technical & Application Management SpecialistAug 2013 to May 2014
Automatic Data Processing (ADP) － Alpharetta, GA
  • Provided technical and application support to Small Business Services, National Accounts, Major Accounts, Insurance Sales, and Retirement Services groups.
  • Interacted with cross functional team, technology and business partners, as well as Senior Executives and Directors.
  • Worked in a team environment with IT Support, Project and Service Management gathering and defining the support model.
  • Provided technical support to users by phone and remote desktop.
  • Monitored ticket queue and acted on any assigned tickets using CA Technologies ticketing system. Closed on an average, 12 tickets per day.
  • Participated in discussions and contributed to business solutions as part of a project team.
  • Ordered and maintained equipment totaling over $60,000 per month.
Network AdministratorSep 2008 to Aug 2013
Pali Hospitality Group － Plainfield, IN
  • Implemented and managed hotel's wireless network and Ethernet connectivity with constant analysis of throughput and efficiency via various distributed network systems architectures.
  • Maintained secure Active Directory Services (ADS) authentication between multiple offices using Virtual Private Networking (VPN).
  • Acted as primary contact for computer hardware and software problems, as well as network emergencies.
Local Support Provider & 2nd Tier Support (Part Time)Oct 2008 to Apr 2010
Indiana University － Plainfield, IN
  • Administered all local systems for security and software updates and assessed security breaches for all scanned systems through UITS Security.
  • Supported over 150 systems locally and over 500 systems remotely.
  • Built and implemented department specific system images using Symantec Ghost
  • Provided initial setup and tutorials along with technical support for newly deployed systems.
  • Assisted with management of storage and print servers by examining and deploying applicable updates and patches provided by Microsoft and other vendors.
  • Deployed and supported all systems at the Global Research Network Operations Center (GlobalNOC) at IU Indianapolis. Worked with GlobalNOC support desk to streamline ticket management and workflow support.
  • Managed assets including surplus from various departments by securely wiping and tagging each device to be free of data using DBAN or similar data removal tools.
Education
Bachelor of Science, Computer & Information Technology2015Purdue University － Indianapolis, IN, USA
  • Understanding, designing, and implementation of various network topologies suing single or multiple transmission media with most efficient data transfer protocols based on network and user needs.
  • Understanding and application of classical and hybrid (symmetric and asymmetric) cryptographic ciphers along with knowledge of their applications in network security protocols.
  • Working knowledge of RSA encryption algorithm and encrypting hash functions based on SHA and MD.
  • Working knowledge of relational data model and manipulation of relational databases using MS SQL.
Leadership
Indian Student Association － Indianapolis, INPresident & Student AdvisorSep 2009 to Sep 2011
  • Presided over all organizational meetings
  • Organized over 15 large and small scale events over 2 school years
  • Obtained Official status of organization by university Student Government Association
South Asian Student Association － Indianapolis, INVice-PresidentSep 2010 to Sep 2011
  • Presided over meetings along with President
  • Arranged over 5 large scale events in one school year
  • Assisted President in re-writing organization constitution
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Resume Overview

Companies Worked For:

  • BrainSurf Informatics
  • Automatic Data Processing (ADP)
  • Pali Hospitality Group
  • Indiana University
  • Indian Student Association
  • South Asian Student Association

School Attended

  • Purdue University

Job Titles Held:

  • IT Specialist
  • Infrastructure & Operations Analyst - Global EUC - Apple Division
  • Technical & Application Management Specialist
  • Network Administrator
  • Local Support Provider & 2nd Tier Support (Part Time)
  • President & Student Advisor
  • Vice-President

Degrees

  • Bachelor of Science , Computer & Information Technology 2015

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