It Specialist resume example with 5 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
I, the undersigned would like to enroll my resume in your data bank for the post of Technical Support. Given below are a brief summary of my resume which makes me suitable for the post. To pursue a challenging and dynamic career in a progressive organization where my professional, hard work, analytical, technical, managerial, interpersonal and learning skills are utilized to the maximum for the growth of the organization
• Long 6 years of total experience and more than 2 years of Doha Qatar experience in Information Technology.
•Working experience in Telecom as System Administrator and Desktop Support.
•Provided first-level technical support to end-users on proprietary software and applications, including installation, basic usage, and appropriate service level to warranty.
•Performed troubleshooting techniques to identify and resolve software and hardware issues; removal of malfunctioning hardware, and installation of new parts as necessary.
•Expert level on Database Management through Windows Server, SQL Server, Oracle, Visual Basic, Seagate Crystal Report, etc.
•Well, knowledge in Hardware Engineering & Installing and managing LAN & WAN, etc.
•Good experience in planning, implementation, and maintaining of IT infrastructure.
Skills
Platforms
Windows 10/8/7/XP/Win Server 2003/2008/2012, MacOS,UNIX, Linux,
Database
MySQL, MS SQL Server 2005/7.0/6.5,Oracle 10g/9i, DB2, Sybase
Applications
MS Office Suite 2007/2010/2013, IE, Chrome, Firefox, Citrix, MS Dynamics, Maximo, RQ, eROS,
Hardware
Dell/HP desktops, notebooks, iPads, iMac, Printer, Scanner, Digital
Network
Active Directory, Group Policies, DNS, DHCP, SMTP/POP3/IMAP, Wi-Fi
Helpdesk
PcAnywhere, LogMeIn Rescue, VNC, TeamViewer,
Mobile Devices
Blackberry/BES, Android, iOS, Symbian OS
MS Windows, application program with MS Office, Networking and Hardware Maintenance & Troubleshooting from Bangladesh-German Technical Training Center (BGTTC), Dhaka, Bangladesh, and Result: A
Database, Networking and Hardware, Technical Training
Dell, Network Support, Telecom
Desktops, Networking, Troubleshoot
DHCP, Network, Troubleshooting
Disaster recovery, OS, UNIX
DNS, Operating systems, Upgrades
Drivers, Oracle, Visio
Email, Developer, WAN
Engineer, PcAnywhere, Website
German, PC hardware, Website development
Ghost, Peripherals, Wiring
Work History
IT Specialist, 01/2017 to 01/2019 Tyler Technologies – Longview, TX,
Provide Technical Support to a network infrastructure servicing over 80 clients with up to 000 PCs throughout a critical 24x7 environment at one of the largest airports in the world.
Install, maintain, repair, analyze, configure hardware, software, wiring, and troubleshooting computing and networking infrastructures.
Configure and deploy various computing systems including workstations, micro PCs, printers, PA systems, QMSs, U.S Customs and Border Protection Kiosks and scanners.
Maintain departmental records in a timely and accurate manner for all IT assets in accordance with TSA policies and procedures
•Timely and accurate completion of all Call Center data in accordance with IT requirements
•Participate in the evaluation of new products and technologies
•Troubleshoot Baggage Management system, BMS for optimum performance
•Technical support to tower control on PC hardware and FIDS( Flight Information Display System)
•Guide less senior technicians and staff in the performance of their tasks
•Assist with supporting, maintaining and administering corporate email system and environment
•Assist with Network Projects with external vendors
•Plan, design and engineer solutions and projects to be implemented within the section
•Lead the planning and coordination of tasks and activities in support of IT related projects and initiatives
•Streamline workflows utilizing Visio to guide staff in escalation procedures.
IT Helpdesk Technician, 01/2016 to 01/2017 Tri Holdco, Inc. – New York City, NY,
Configure and deploy various computing systems including workstations, micro PCs, printers, PA systems, U.S Customs and Border Protection Kiosks and scanners.
Maintain departmental records in a timely and accurate manner for all IT assets in accordance with TSA policies and procedures
•Timely and accurate completion of all Call Center data in accordance with IT requirements
•Participate in the evaluation of new products and technologies
•Troubleshoot Baggage Management system, BMS for optimum performance
•Technical support to tower control on PC hardware and FIDS
•Guide less senior technicians and staff in the performance of their tasks
•Assist with supporting, maintaining and administering corporate email system and environment
•Assist with Network Projects with external vendors,
•Plan, design and engineer solutions and projects to be implemented within the section
Stay Connected Wireless.
Desktop Support Specialist, 01/2015 to 01/2016 Flexera – Itasca, IL,
Provide technical support for 100+ Sales users and ensure proper maintenance of workstations, printers, and peripherals.
Respond to user service requests and expediently resolve trouble tickets to maximize system uptime.
Deploy new workstations and printers, installing operating systems, applications, and drivers, and configuring network properties and hardware.
Support disaster recovery plans, performing regular backups and creating Ghost images of workstations prior to upgrades.
Key Achievements:
•Outperformed peers by maintaining an outstanding record of technical support service, resolving 95% of all trouble tickets without escalation to senior support specialists.
IT Helpdesk Technician, 01/2014 to 01/2015 Tri Holdco, Inc. – Folsom, CA,
Provided first-level technical support to end-users on proprietary software and applications, including installation, basic usage, and appropriate service level to warranty.
Performed troubleshooting techniques to identify and resolve software and hardware issues; removal of malfunctioning hardware, and installation of new parts as necessary.
Maintained updated knowledge of company products and solutions to customer queries to meet company objectives to better provide customer support and service solutions.
Assisted senior developer with website development, including development tasks for front-end website as well as challenging back-end server code, and collaborated with designers to create clean interfaces and intuitive interactions and experiences.
Desktop Support VITA/TCE Tax project (IRS).
IT Admin Sen Telecom (Bangladesh).
Desktop Technical Support Z & Z Software Corporation.
(Bangladesh)
•Desktop and Network Support United Nation Project (Qatar)
•Desktop and Network Support Al Kawari Technology (Qatar).
Education
MSCS (Masters of Science: Computer Science, Expected in - , GPA:
BA (Bachelor of Administration): , Expected in - , GPA:
Quality Assurance Selenium.: , Expected in - , GPA:
Certifications
CCNP (Cisco Certified Network Professional) Ongoing.
•CCNA (Cisco Certified Network Associate) from New Horizons CLC, Dhaka, Bangladesh
•A+ Computer Technician Certified from New Horizons CLC, Dhaka, Bangladesh.
• Networking (LAN & WAN) & System Administrating with Windows 2003 Server from The Institute of Engineers, Bangladesh, Head Quarter, Dhaka, Bangladesh and Result: A
•Hardware Maintenance, Troubleshooting & Network Essentials from the Institute of Engineers, Bangladesh, Head Quarter, Dhaka, Bangladesh and Result: A
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.