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it specialist network support resume example with 19+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Logical, solution-focused IT professional with 14+ years of experience providing comprehensive technical support to clients and companies. Adept at leveraging superior analytical thinking skills to prioritize tasks, identify technical issues, and provide timely resolutions. Possesses incomparable communication abilities to convey innovative ideas to diverse audiences of varying technical expertise.

Skills
  • Windows OSs & Windows Servers, Mac OSX, iOS, Android; Active Directory, MS Exchange, SCCM, MDT, MS Office & 365, Remedy, Kaseya, RDP, Citrix, VMware VDI, RDP, SolarWinds NPM
  • LAN & WAN Connectivity & Maintenance, WLAN, VoIP, VPN, TCP/IP, DHCP, DNS, Security, VPN, McAfee, Symantec Endpoint Protection
  • PC Hardware Systems & Components, Hardware & Software Configuration, Installation, Migration, & Deployment, Printers, other Peripherals
  • Systems & Network Administration, IT Troubleshooting & Problem Solving, Onsite & Remote Technical Support
  • IT Project Management, System Evaluation, Vendor Relations, Team Collaboration & Leadership
Education
Prentiss Institute Junior College Prentiss, MS, Expected in Associate of Arts : Liberal Arts And Sciences - GPA :
Charter Oak State College New Britain, CT Expected in 06/2023 Bachelor of Science : Information Systems - GPA :
DeVry University Downers Grove, IL Expected in 12/2022 Certificate : Networking Essentials - GPA :
  • Relevant Coursework: Introduction to Technology and Information Systems (IoT) & Introduction to Operating Systems (Linux) & Fundamentals of Cloud Computing (Azure) & Intermediate Information Technology and Networking I (CCNA) & Intermediate Information Technology & Networking II (CCNA) & Careers and Technology (Network+)
  • 4.0 GPA
  • With Honors
Certifications
  • CCMN - Certified Computer Maintenance and Networking
  • CIW Web Foundations Associate – Network Technology, Internet Business, Site Development
  • Personnel Specialist - US Army
Work History
Ferring Pharmaceuticals, Inc. - IT Contractor
Atlanta, GA, 04/2014 - Current

Orchestrated planning and execution of significant PC refresh initiatives for 5 businesses by imaging and diagnosing desktops and laptops using MDT and SCCM. Managed all phases of refresh projects - from planning and scheduling through configuration, system testing, migration, deployment, and maintenance.

  • Spearheaded installation of over 1,500 computing devices on time and under budget during company-wide upgrades by monitoring, configuring and maintaining all hardware and software systems.
  • Conducted onsite and remote installation of Windows 7/10 and various applications, providing tier 2 post-deployment support reducing outside support costs by 13%.
  • Monitored and evaluated IT systems to ensure data storage efficiency, safety, and security.
  • Managed end-user accounts and permissions, overseeing correct provisioning of access rights by security best practices and IT policies.
  • Migrated over 3,000 mailboxes from MS Exchange 2007 to 2013 with 0% downtime.
Joliet Job Corps Center - IT Manager
City, STATE, 01/2008 - 04/2014

Administered full spectrum of IT infrastructure decision-making, LAN/WAN network and systems administration, PC, and technical support escalation in support of 300+ users.

  • Researched, identified, and appraised emerging technologies, hardware, and software to provide strategic recommendations for continuous improvements.
  • Supervised and led a team of 5 WBL students to successful delivery of large-scale center computer upgrade projects and Office 2013 migration within specified timelines and budgets by collaborating with department heads and directors.
  • Slashed IT projects equipment costs by 25% by negotiating pricing and fees while ensuring continuation and enhancement of services.
  • Monitored installation, integration, configuration, and maintenance of IT system for 0% downtime and increased UX scores by 45%.
  • Led technology selection and rollout of upgrade implementations to LAN/WAN infrastructure, including routers, switches, PCs, printers, network security, intrusion detection appliance, and various software to enhance productivity by 25%.
  • Ensured compliance with National Job Corps Data Center IT standards, policies, and procedures for all change management activities.
Will County School District 92 / WCSD - MIS Specialist & Technical Support Specialist
City, STATE, 08/2003 - 01/2008

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Resume Overview

School Attended

  • Prentiss Institute Junior College
  • Charter Oak State College
  • DeVry University

Job Titles Held:

  • IT Contractor
  • IT Manager
  • MIS Specialist & Technical Support Specialist

Degrees

  • Associate of Arts
  • Bachelor of Science
  • Certificate

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