More than ten years of highly successful, in-depth and extensive experience as a technology professional providing IT support for major high-end and global accounts. Consistently achieve or exceed management goals and objectives; excellent interpersonal and communication skills at all levels of the organization, with associates, outside service organizations and clients; a team leader and builder. Technically knowledgeable; build and maintain client relations by providing outstanding service and conscientious follow-up; train and mentor in-house and client staff; solid administrative and organizational skills.
IT Service Engineer August 2014 to May 2016Pluralsight － Farmington, UT
Responsible for the local office IT purchasing and established/maintained vendor relationships and partnerships · Maintained internal corporate VOIP telephony system including add, change and move activities · Administered and supported corporate on premise and cloud platforms including: Windows servers, Azure & AWS cloud platforms, Office 365, Dropbox for Business, Blue Jeans Conferencing, and Google Domain maintenance · Provided desktop support/deployment of PCs/laptops on Windows 7-10; including migration of users from Windows 7 to 10; and support/deployment for Apple hardware · Provided end user support using remote support applications of VNC & Teamviewer.
Field Systems Specialist May 2008 to August 2014Pitney Bowes － Salt Lake City, UT
Worked directly with our customers to design, implement and support the full use of Pitney Bowes technologies.
Whether it is interfacing with business analysts to troubleshoot requirements and/or use case management issues, or assisting administrators overcome hurdles in project design or, tracking down and fixing bugs, I am skilled and versatile enough to contribute knowledge or solutions at all levels.
Provided both on-site and remote support to clients using Interwise, VNC, Bomgar, and Teamviewer.
Represented my team as the project lead/manager for 12-24 projects.
I delivered timely, high quality solutions to organizations in many industries including government, education financial, legal, printing and mailing.
Field Systems Specialist November 2006 to May 2008Pitney Bowes － Salt Lake City, UT
Responsible for service calls in the Salt Lake City, UT Metro area.
Provided installation support for Pitney Bowes products including Postage Meters, Folder/Inserters, Addressing Printers, and Pitney Bowes solutions products.
Provided on-going customer support and maintenance for Pitney Bowes solutions products including PB Mail Creation Products and PB Distribution Solutions.
Systems Operations Specialist December 2007 to December 2008Premier Data Corporation － Salt Lake City, UT
Provided part-time evening systems operations for multiple financial institutions.
My duties included mainframe operations and job processing and balancing of daily financial proof work items.
IT Generalist April 2006 to September 2006Boart Longyear Company － Salt Lake City, UT
Served as the corporate wireless communications manager as liaison between Boart Longyear and wireless vendors Cingular, AT&T, & Verizon Wireless, I was responsible for procurement and internal support for all cellular services and devices including Windows Mobile, and Blackberry Devices.
Maintained internal corporate Avaya VOIP telephony system and managed deployment of VOIP conversion from legacy digital Avaya telephony system.
Provided administration and support for corporate AT&T VPN connectivity, Blackberry Enterprise Server and Windows server/Active Directory maintenance.
Provided desktop support/deployment of PCs/laptops on Windows XP.
Provided end user support using remote support applications of VNC, PC Anywhere, and Microsoft Remote Assistant.
Responsible for 75% of IT purchasing budget and established/maintained vendor relationships and partnerships with ProVantage, CDW, & Dell.
I was responsible for cost cutting actions in purchasing during my employment of at least $50,000.
Information SystemsDeVry Graduate School of Management － Sandy, UT, USA
Bachelor of Science : Information Systems Security, 2005ITT Technical Institute － Murray, UT, USAValedictorian
High School Diploma : 2001Viewmont High School － Bountiful, UT, USAHigh Honors
Creative and Innovative
Achievement and Accomplishment Oriented
Proven Top Performer
Work Well in Fast-Paced and Demanding Environments