Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

An experienced and competent IT Support Technician eager to broaden knowledge, skills and experience with a team that will increase the value of the company through improved operational efficiency.

Skills
  • Troubleshooting and Diagnostics
  • Software Installation
  • System Configuration
  • System Administration
  • Network Hardware and Software Maintenance
  • Technical Support
  • Hardware and Software Installation
  • Service Level Agreements
  • Hardware and Software Configuration
  • IT Support
  • Network Troubleshooting
  • Telecommunications
  • Troubleshooting Technical Issues
  • Network Administration
Education
Howard University Washington, DC Expected in Bachelor of Arts : Communication and Media Studies - GPA :
Certifications

Security+ CompTIA, 2021

Cisco Certified Entry Networking Technician, (CCENT) Cisco, year

Cisco Certified Network Associate, (CCNA) Cisco, year

Cisco Certified Network Professional Route, (CCNP Route) Cisco, year

Cisco Certified Network Professional Switch, (CCNP Switch) Cisco, year

Work History
Accenture - IT Security Support Specialist
Jefferson, IA, 04/2016 - Current
  • Responsible for maintaining and monitoring performance of network.
  • Provide first-level technical support; assisting users who have network problems.
  • Strong analytical, problem-solving and decision-making capabilities with ability to analyze situations, identify existing or potential problems and recommend solutions.
  • Managed over 50 servers and desktop computers using result-oriented approach to work and ability to motivate others to deliver results.
  • Provides meaningful Information Security metrics, which include identifying historical trends, areas of risks/gaps, violations and/or improvements.
  • Configured hardware, devices and software to set up work stations for employees
  • Configured hardware, devices and software to set up work stations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Monitored systems in operation and input commands to troubleshoot areas such as Windows.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Basic Commerce & Industries - Recording/Sound Engineer
Dahlgren, VA, 01/2016 - 01/2019
  • Fully proficient with various software applications, Navigating multiple OS, multiple peripherals.
  • Managed most software's like Pro Tools, Logic X, Universal Audio Interfaces.
  • Separated instruments, vocals and peripheral sounds and mixed during post-production stage.
  • Adjusted sound according to variances in temperature and tonal needs.
  • Performed sound quality checks and front-of-house mixing to maintain company sound system.
  • Transformed video and audio recordings into digital formats for editing and archiving.
  • Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients.
Care ‘Xpert Academy - IT Specialist
City, STATE, 10/2012 - 01/2016
  • Handled tasks of updating server databases and performed necessary backups.
  • Provide first-level technical support; assisting users who have network problems.
  • Perform high level troubleshooting, diagnostics for networking problems.
  • Provide support services for password recovery for network devices using system configuration registry.
  • Configure IT LAN/WAN features.
  • Installed, configured and maintained network.
  • Configured hardware, devices and software to set up work stations for employees
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
  • Removed malware, ransomware and other threats from laptops and desktop systems
  • Performed server backups and changed and replaced backup tapes daily
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
  • Collaborated with vendors to locate replacement components and resolve advanced problems
  • Helped streamline repair processes and update procedures for support action consistency
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
  • Explained technical information in clear terms to non-technical individuals to promote better understanding
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Determined hardware and network system issues using effective troubleshooting techniques.
  • Managed over 60 customer calls and created help desk tickets, troubleshot and resolved desktop issues.

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Resume Overview

School Attended

  • Howard University

Job Titles Held:

  • IT Security Support Specialist
  • Recording/Sound Engineer
  • IT Specialist

Degrees

  • Bachelor of Arts

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