An experienced and competent IT Support Technician eager to broaden knowledge, skills and experience with a team that will increase the value of the company through improved operational efficiency.
Skills
Troubleshooting and Diagnostics
Software Installation
System Configuration
System Administration
Network Hardware and Software Maintenance
Technical Support
Hardware and Software Installation
Service Level Agreements
Hardware and Software Configuration
IT Support
Network Troubleshooting
Telecommunications
Troubleshooting Technical Issues
Network Administration
Education
Howard UniversityWashington, DCExpected in – –Bachelor of Arts:Communication and Media Studies - GPA:
Certifications
Security+ CompTIA, 2021
Cisco Certified Entry Networking Technician, (CCENT) Cisco, year
Cisco Certified Network Associate, (CCNA) Cisco, year
Cisco Certified Network Professional Route, (CCNP Route) Cisco, year
Cisco Certified Network ProfessionalSwitch, (CCNP Switch) Cisco, year
Work History
Accenture - IT Security Support Specialist Jefferson, IA, 04/2016 - Current
Responsible for maintaining and monitoring performance of network.
Provide first-level technical support; assisting users who have network problems.
Strong analytical, problem-solving and decision-making capabilities with ability to analyze situations, identify existing or potential problems and recommend solutions.
Managed over 50 servers and desktop computers using result-oriented approach to work and ability to motivate others to deliver results.
Provides meaningful Information Security metrics, which include identifying historical trends, areas of risks/gaps, violations and/or improvements.
Configured hardware, devices and software to set up work stations for employees
Configured hardware, devices and software to set up work stations for employees.
Patched software and installed new versions to eliminate security problems and protect data.
Monitored systems in operation and input commands to troubleshoot areas such as Windows.
Removed malware, ransomware and other threats from laptops and desktop systems.
Collaborated with vendors to locate replacement components and resolve advanced problems.
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Fully proficient with various software applications, Navigating multiple OS, multiple peripherals.
Managed most software's like Pro Tools, Logic X, Universal Audio Interfaces.
Separated instruments, vocals and peripheral sounds and mixed during post-production stage.
Adjusted sound according to variances in temperature and tonal needs.
Performed sound quality checks and front-of-house mixing to maintain company sound system.
Transformed video and audio recordings into digital formats for editing and archiving.
Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients.
Care ‘Xpert Academy - IT Specialist City, STATE, 10/2012 - 01/2016
Handled tasks of updating server databases and performed necessary backups.
Provide first-level technical support; assisting users who have network problems.
Perform high level troubleshooting, diagnostics for networking problems.
Provide support services for password recovery for network devices using system configuration registry.
Configure IT LAN/WAN features.
Installed, configured and maintained network.
Configured hardware, devices and software to set up work stations for employees
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
Removed malware, ransomware and other threats from laptops and desktop systems
Performed server backups and changed and replaced backup tapes daily
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
Collaborated with vendors to locate replacement components and resolve advanced problems
Helped streamline repair processes and update procedures for support action consistency
Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
Explained technical information in clear terms to non-technical individuals to promote better understanding
Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Determined hardware and network system issues using effective troubleshooting techniques.
Managed over 60 customer calls and created help desk tickets, troubleshot and resolved desktop issues.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
