Experienced manager with over fifteen years of expertise and results in medical health insurance operations who possesses an intimate knowledge of internal business processes and health insurance industry. Extensive knowledge in business operations including processing, systems testing, project management fundamentals, electronic submission, provider networks, TPA implementation and vendor management. Success through team building, mentoring, diversity and retention.
Selected to lead the new IT Quality Assurance Team.Planned, scheduled and coordinated detailed testing of medium-scale and small projects.Recommended design modifications to eliminate system malfunctions.Coordinated contractors to deliver high quality projects within specified time frames.Created standards, methods, processes and procedures for testing system changes projects.
Managed team of 9 of IT professionals. Responsible for supervision, including determination of workload, delegation of assignments, training, monitoring, evaluating performance, and initiating corrective or disciplinary actions. Accomplishments include:
Multi-unit Operation Management
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