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IT PMO Director Resume Example

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IT PMO DIRECTOR
Professional Overview

Experienced IT PMO Director committed to cost-effective management of resources and quality performance with a track record of establishing strategic, mutually beneficial partnerships and relationships with users, vendors and service providers. Excellent communication, organizational and analytical capabilities engaged in devising innovative solutions to resolve business and technology challenges. Experience in quickly building and motivating high performance teams that deliver quality. Cultivates a company's culture in which staff feel comfortable voicing questions but more importantly contributing new ideas that drive growth.

Skill Highlights
  • Customer-oriented
  • Leadership/communication skills
  • Strategic and financial planning
  • Cross-functional team management
  • Direct Staff supervision and development
  • Project Management
  • SDCL Methodologies
  • Process Management
  • Organizational change management
  • Budgeting and resource management
Professional Experience
First American Title January 2013 to Current IT PMO Director
Santa Ana, CA
  • Established Corporate IT PMO consolidating project management resources (31 on and off shore staff)
  • Instituted 100% PMP, SCM, and ITIL Certified PMO
  • Oversee IT Portfolio governance of $152M+ in IT spend annually including 250+ projects
  • Refined IT Annual Planning process to streamline process for capturing and reporting IT spend across enterprise for approval by Finance and Board
  • Implemented Demand Management partnering IT groups and business partners for prioritization, estimation, approval and planning of all IT work requests
  • Implemented resource capacity management discipline across IT to identify and manage resource capacity for planning approved projects and support activity
  • Partnered with IT and Finance to refine Capitalization guidelines identifying over $2million in under reporting
  • Implemented a LEAN Project Management processes to support various SDLC methodologies
  • Implemented PPM tool upgrade and add-ons to support financial discipline and transparency and Charge back model
  • Increased project Closure Rate for projects by 15% from 2013
  • Built an Organizational Change Management discipline within the organization to leverage for program wide changes on business or IT side
  • Program and Project Financial discipline on IT Spend including supporting governance model and reporting to Senior Executives
DIRECTV February 2010 to January 2013 Sr. IT Manager
El Segundo, CA
  • Implemented IT PMO department standard process, practices, and policies governing project/program management consisting of 125 PMs
  • Created on-boarding and training program for project managers on process and policies including roll-out of central repository of all IT process artifacts, SDLC and tool and templates
  • Implemented project financial discipline process changes to address gaps in funds reclassified across projects
  • Managed PMO's Cost Center budget and reducing budget by 15% from previous years
  • Partnered with HR to refine IT job descriptions and development plans across enterprise
  • Managed special organization change initiatives for CIO (including F12 project, BPM, SDLC , LEAN)
  • SME on PPM tool implementation and roll-out for IT
  • Established a Business Process Re-engineering Management discipline and managed team of 8 to support projects that are customer facing
Mattel Inc October 2007 to February 2010 Sr. IT Manager
El Segundo, California
  • Managed Systems Dynamic workshop for Sales CRM project in order to determine process inefficiencies, barriers, and recommendations
  • Streamlined IT governance processes to reduce project portfolio by $17+M
  • Established IT spend transparency through implementation financial project discipline and budget controls
  • Implemented Portfolio governance model restructuring IT resources and work to align with the $180M approved annual budget
  • Co-Chaired Monthly and Quarterly Project Portfolio Reviews for all Mattel Brands meetings to approve new initiatives (programs and projects) and ensure alignment with IT and Business strategy
  • Designed and generated Global IT project portfolio scorecards and KPI reports for CFO and CIO's review meetings with business partners
  • Managed staff of 4 program managers on/off shore, ensuring project management practices and processes to maintain standard and repeatable project delivery success
  • Implemented IT outsourcing initiative for Compass program Wave 1 - implementing sourcing strategy office and knowledge management structure
Countrywide Bank November 2006 to October 2007 Vice President - IT PMO
Thousand Oaks, California
  • Established PMO process and tool standardization
  • Established cross-functional project governance building alignment between IT and Business partners
  • Managed PMO staff of 15 PMs across 100 projects
  • Designed and implemented project financial and status reports
  • Implemented Countrywide Bank's Charter conversion program ensuring all processes and systems supported regulations of the Office of Thrift Supervision (OTS) from the Office of Comptroller of Currency (OCC) were transitioned for bank sale to BoA prior to Bank dissolution
Toyotal Financial Services, Inc November 2003 to October 2006 Contractor - IT Sr. Project Manager
Torrance, Ca
  • Implemented Toyota's Wholesale Dealer Systems replacement project consolidating 3 legacy applications
  • Implemented Bank of America ACH project to establish ACH transfers between dealers and Federal Reserve consisting of $100+ M nightly
  • Rebuilt relationships with business units (accounting, finance, and operations), IT, and third party vendors that were either non-existent or strained meet objectives and delivery dates
  • Rolled-out project management process improvements that were incorporated company-wide for large projects
  • Implemented TFS SCION Dealer Daily program for Wholesale Systems resulting interest revenue of $50M
  • Designed and generated project scorecard and KPI reports for IT
Movielink.com, LLC September 2003 to December 2003 Contractor - IT Project Manager
Santa Monica, California
  • Implemented Client License Certificate (CLC) project for Movelink.com to enable tracking download of VOD for 99 cents content by movie studios (MGM Studios, Universal Studios, Paramount Pictures, Warner Brothers, Sony Pictures, etc.)
  • Implemented Royalty calculation project for capturing cost of downloads across various movie studios for content viewed by customers resulting in $1.2M in gross revenue
  • Established governance and quality assurance guidelines for managing customer facing projects
  • Acted as IT Relationship Manager for third party vendors SBC and Yahoo! On cross promotional program
Toyota Financial Services January 2002 to September 2003 Contractor - IT Project Manager
Torrance, California
  • Implemented Managed Service Partner project transitioning application development for TFS from Keane to TCS saving $3M in labor costs based on new pricing model by TCS
  • Led partnership across IT to establish new service level agreements with TCS regarding support work vs. project work
  • Designed and implemented monthly scorecards to measure performance against vendor SLAs and quality of delivery
  • Implemented various revolving credit system enhancement projects to enable better tracking of interest charged to dealers
JPMorgan Chase March 1999 to January 2002 Vice President - IT Project Manager
Brooklyn, New York
  • Implemented Source Database and Global Market Reference Database (GMRD) projects resulting in creation of a global repository to streamline 4.5M security reference data for improved quality, accuracy, and reduced operational risk
  • Implemented Call Center migration to CRM project mitigating churn and new acquisition campaigns for B2B and retail banking customers
  • Managed Y2K program for Call Center application upgrading resulting in zero interruption for all retail banking customers via online and telephony access to account information
  • Implemented Executive Office Call Center system for CEO, President of Chase Bank to capture all customer complaints and communication addressed to the CEO, including implementation of reports presented to legal and the Board
XL Reinsurance August 1998 to March 1999 Contractor - IT Program Manager
Hamilton Parish, Bermuda
  • Implemented PPM roll-out project for IT to capture all work requests
  • Managed IT Y2K program for CIO consisting of $75M to delivery hardware upgrades and software modifications in order to be Y2K compliant by Q3 including Business Continuity and Disaster Recovery Plans
  • Designed and generated monthly cost analysis, ROI and budget projection reports for upcoming fiscal year regarding IT projects for XL Executive Board
Royal Alliance Associates January 1997 to August 1998 Senior Business System Analyst
New York, NY
  • SME for Account Management Application to ensure compliance with all SEC regulations on V20/20 project, including gathering and documenting requirements
  • Refined and Rolled out Broker/Dealer operation policies and procedures for Sun America family of broker/dealers to meet transaction regulations
  • Implemented Pershing Central Clearing project for all Broker/Dealers transactions to reduce operational costs $500K due to streamlining clearing activity for all brokerage firms
  • Conducted training and product presentations/demos of V20/20 at National Conferences for Sun America family of Broker/Dealers
Guardian Life Insurance Company October 1995 to January 1997 IT System Analyst
New York, NY
  • Implemented insurance product reports using industry-rating, A.M.
  • Best Online services
  • Managed Quarterly testing effort and coordination of dividend calculations based on specific Whole Life products
  • Designed and developed system enhancements tor mortality tables utilizing actuarial formulas for new life insurance products
  • Implemented third party financial planning software and provided support for field agents
Education
Long Island University, C. W. Post Campus 1995 Bachelor of Science: Business Administration and Finance Brookville, New York

Certification in Governance of Enterprise Information Technology (CGEIT) - ISACA, 2009

Project Management Professional Certified (PMP) - Project Management Institute, 2006

Organizational Change Management Certified - Prosci, 2013
Skills

Process Redesign and Implementation, Staff Development and Motivation, Change Implementation, Outsourcing, Organizational Restructure and Change Organizational Skills, Strategic Planning, Time and Resource Optimization, Project Management Methodologies, SDLC Methodologies, Customer Relations (internal/external), Budget Administration, Vendor Sourcing, Contract Negotiations, Cross-Cultural Communications, Departmental Operations Management, Cost Analysis, CRM, Product Development, Financial Planning, Risk Management

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Resume Overview

Companies Worked For:

  • First American Title
  • DIRECTV
  • Mattel Inc
  • Countrywide Bank
  • Toyotal Financial Services, Inc
  • Movielink.com, LLC
  • Toyota Financial Services
  • JPMorgan Chase
  • XL Reinsurance
  • Royal Alliance Associates
  • Guardian Life Insurance Company

School Attended

  • Long Island University, C. W. Post Campus

Job Titles Held:

  • IT PMO Director
  • Sr. IT Manager
  • Vice President - IT PMO
  • Contractor - IT Sr. Project Manager
  • Contractor - IT Project Manager
  • Vice President - IT Project Manager
  • Contractor - IT Program Manager
  • Senior Business System Analyst
  • IT System Analyst

Degrees

  • Bachelor of Science : Business Administration and Finance

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