It Operations Technician Computer Systems Validation resume example with 5+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
A+, Network+, Cloud E+, Server+, ITIL V4Certified IT Professional | Military Veteran | Technical Support Military Veteran Dedicated, organized IT Support expert with 5 Years of system administration and help desk experience. Specialized skills in hardware and software issues to end users regarding installations, configurations, computer repairs, cable management, mobile devices and LAN/WAN networks. Comfortable in large teams or independent environments. Core Values Offered:
Solid technical background in utilizing Windows Operating Systems-XP/Vista/7/8/10/11 and Apple Products
Skills with communication and problem solving due to previous work experience
Reliable and dependable technician. Specializing in installations and configurations of hardware and software on desk tops, laptops and mobile devices.
Familiar with setting up, and troubleshooting WAN and LAN networks including IP addressing.
Diagnostic Computer Repair: HP, Fujitsu, and Chrome Book.
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 6 Years of progressive IT experience.
I.T Security Specialist with proficiency in online security research, planning, execution, and maintenance. Skilled at training internal users on security procedures and preventative measures.
Skills
Network: TCP/IP and Internet networking, firewalls, Ethernet cabling, SOHO: routing/switching/Wi-Fi
Server Applications: DNS, DHCP, Remote Connection, Active Directory
Platforms: Windows 7/8/10, MAC IOS, Linux and Windows Server 2008R2
Desktop Applications: Open Office-Word/Excel/PowerPoint/Outlook, Adobe, MacBook Pro
Hardware: PC repairs, troubleshooting, peripherals, installations, VoIP, CAT5/6 Fiber Optic
Virtualization: Virtual box, VMWare
A+, Word
Active Directory, Network
Adobe, Networking
Ad, Networks
Automation, Operating Systems
Balance, Peripherals
Basic, Personnel
Cabling, Policies
CAT5, Printers
Charts, Process Development and Engineering
Hardware, Processes
Continuous improvement, Progress
Controller, Quality Control
Client, Repairs
Clients, Routing
Dell, Safety
Designing, Scanners
DHCP, Systems Administration
DNS, TCP/IP
Ethernet, Technical support
Firewalls, Desktop support
Help desk, Telecoms
Imaging, Troubleshoot
Information Technology, Troubleshooting
Inventory management, VoIP
Laptop computers, Windows Server
Laptops
Linux
MAC
Excel
Office
Outlook
PowerPoint
Windows 7
Military operations
Systems monitoring
Process validation
Work History
IT Operations Technician/Computer Systems Validation, 08/2018 - Current Lonza Inc – City, STATE,
Provide day-to-day Operations Technology (OT) and infrastructure support (applications, networks, workstations, and client devices) for Automation, Business Analytics required by: Quality Control, Manufacturing, Process Development and Engineering.
Contribute to designing, documenting and implementing infrastructure technology related to both Quality Control, Manufacturing, Process Development and Engineering while aligning with corporate standards and industry best practices.
Handled 40 calls per day to address customer inquiries and concerns.
Monitor and troubleshoot daily system backups.
Trains users in basic operation and maintenance of computers and related components.
Virtualization, patches, security, server updating and hardening.
Multi factor security enabling with Single Sign On.
Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
Managed quality assurance programs including on site evaluations, internal audits and customer surveys.
IT Systems Analyst (contract), 02/2018 - 08/2018 The Woodlands Township – City, STATE,
Managed over 30 customer calls per day
Deployment of Dell desktop and laptop computers.
IPhone and IPad deployment and maintain support for users thru Maas application.
A/D Support for permissions, GPO and password reset.
Remote desktop support thru Bomgar via domain controller.
Provided client support on system operation and troubleshooting.
Oversaw installation of software programs and hardware systems to meet company requirements.
Maintained and administered computer networks and environments, including computer hardware, software and applications.
Resolved or escalated problem tickets to resolve user issues.
Delivered in-depth training to users for I.T Security, imparting knowledge of best practices for protecting data and minimizing errors.
IT Technician (contract), 06/2017 - 03/2018 Amazon – City, STATE,
Installation, maintenance and support of IT equipment including (but not restricted to) laptops, telecoms equipment, printers, scanners, thin clients and workstations.
Management of imaging of workstations and laptops.
Ensuring that work is carried out to high standards and complies with all Amazon policies and guidelines, specifically IT and Health & Safety policies/guidelines.
Maximizing availability of all IT equipment and infrastructure through continuous improvement and proactive, preventative maintenance, continuously look to improve equipment efficiencies and cost reductions accordingly.
Liaise with contractors or external suppliers and clearly communicate technical issues and Amazon standards.
Providing technical support/input to site and team projects and initiatives.
Conducting end user equipment trials and testing.
Undertaking ad-hoc requests and tasks as and when required.
Management Asset and Inventory management including checks / audits in line with global standards and processes including Return Merchandise Authorization (RMA) process with suppliers.
Education
BS Cybersecurity (in progress)- WGU Houston, Tx: , Expected in 2019 - Western Governors University - Salt Lake City, UT GPA:
Systems Administration Certificate: Information Technology, Expected in 2017 - MyComputerCareer.com / TechSkills - Houston, TX, GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
Western Governors University
MyComputerCareer.com / TechSkills
Job Titles Held:
IT Operations Technician/Computer Systems Validation