It Operations Technician Computer Systems Validation resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
  • A+, Network+, Cloud E+, Server+, ITIL V4Certified IT Professional | Military Veteran | Technical Support Military Veteran Dedicated, organized IT Support expert with 5 Years of system administration and help desk experience. Specialized skills in hardware and software issues to end users regarding installations, configurations, computer repairs, cable management, mobile devices and LAN/WAN networks. Comfortable in large teams or independent environments. Core Values Offered:
  • Solid technical background in utilizing Windows Operating Systems-XP/Vista/7/8/10/11 and Apple Products
  • Skills with communication and problem solving due to previous work experience
  • Reliable and dependable technician. Specializing in installations and configurations of hardware and software on desk tops, laptops and mobile devices.
  • Familiar with setting up, and troubleshooting WAN and LAN networks including IP addressing.
  • Diagnostic Computer Repair: HP, Fujitsu, and Chrome Book.
  • Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 6 Years of progressive IT experience.
  • I.T Security Specialist with proficiency in online security research, planning, execution, and maintenance. Skilled at training internal users on security procedures and preventative measures.
  • Network: TCP/IP and Internet networking, firewalls, Ethernet cabling, SOHO: routing/switching/Wi-Fi
  • Server Applications: DNS, DHCP, Remote Connection, Active Directory
  • Platforms: Windows 7/8/10, MAC IOS, Linux and Windows Server 2008R2
  • Desktop Applications: Open Office-Word/Excel/PowerPoint/Outlook, Adobe, MacBook Pro
  • Hardware: PC repairs, troubleshooting, peripherals, installations, VoIP, CAT5/6 Fiber Optic
  • Virtualization: Virtual box, VMWare
  • A+, Word
  • Active Directory, Network
  • Adobe, Networking
  • Ad, Networks
  • Automation, Operating Systems
  • Balance, Peripherals
  • Basic, Personnel
  • Cabling, Policies
  • CAT5, Printers
  • Charts, Process Development and Engineering
  • Hardware, Processes
  • Continuous improvement, Progress
  • Controller, Quality Control
  • Client, Repairs
  • Clients, Routing
  • Dell, Safety
  • Designing, Scanners
  • DHCP, Systems Administration
  • Ethernet, Technical support
  • Firewalls, Desktop support
  • Help desk, Telecoms
  • Imaging, Troubleshoot
  • Information Technology, Troubleshooting
  • Inventory management, VoIP
  • Laptop computers, Windows Server
  • Laptops
  • Linux
  • MAC
  • Excel
  • Office
  • Outlook
  • PowerPoint
  • Windows 7
  • Military operations
  • Systems monitoring
  • Process validation
Work History
IT Operations Technician/Computer Systems Validation, 08/2018 - Current
Lonza Inc City, STATE,
  • Provide day-to-day Operations Technology (OT) and infrastructure support (applications, networks, workstations, and client devices) for Automation, Business Analytics required by: Quality Control, Manufacturing, Process Development and Engineering.
  • Contribute to designing, documenting and implementing infrastructure technology related to both Quality Control, Manufacturing, Process Development and Engineering while aligning with corporate standards and industry best practices.
  • Handled 40 calls per day to address customer inquiries and concerns.
  • Monitor and troubleshoot daily system backups.
  • Trains users in basic operation and maintenance of computers and related components.
  • Virtualization, patches, security, server updating and hardening.
  • Multi factor security enabling with Single Sign On.
  • Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
  • Managed quality assurance programs including on site evaluations, internal audits and customer surveys.
IT Systems Analyst (contract), 02/2018 - 08/2018
The Woodlands Township City, STATE,
  • Managed over 30 customer calls per day
  • Deployment of Dell desktop and laptop computers.
  • IPhone and IPad deployment and maintain support for users thru Maas application.
  • A/D Support for permissions, GPO and password reset.
  • Remote desktop support thru Bomgar via domain controller.
  • Provided client support on system operation and troubleshooting.
  • Oversaw installation of software programs and hardware systems to meet company requirements.
  • Maintained and administered computer networks and environments, including computer hardware, software and applications.
  • Resolved or escalated problem tickets to resolve user issues.
  • Delivered in-depth training to users for I.T Security, imparting knowledge of best practices for protecting data and minimizing errors.
IT Technician (contract), 06/2017 - 03/2018
Amazon City, STATE,
  • Installation, maintenance and support of IT equipment including (but not restricted to) laptops, telecoms equipment, printers, scanners, thin clients and workstations.
  • Management of imaging of workstations and laptops.
  • Ensuring that work is carried out to high standards and complies with all Amazon policies and guidelines, specifically IT and Health & Safety policies/guidelines.
  • Maximizing availability of all IT equipment and infrastructure through continuous improvement and proactive, preventative maintenance, continuously look to improve equipment efficiencies and cost reductions accordingly.
  • Liaise with contractors or external suppliers and clearly communicate technical issues and Amazon standards.
  • Providing technical support/input to site and team projects and initiatives.
  • Conducting end user equipment trials and testing.
  • Undertaking ad-hoc requests and tasks as and when required.
  • Management Asset and Inventory management including checks / audits in line with global standards and processes including Return Merchandise Authorization (RMA) process with suppliers.
BS Cybersecurity (in progress)- WGU Houston, Tx: , Expected in 2019
Western Governors University - Salt Lake City, UT
Systems Administration Certificate: Information Technology, Expected in 2017
- / TechSkills - Houston, TX,

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Resume Overview

School Attended

  • Western Governors University
  • / TechSkills

Job Titles Held:

  • IT Operations Technician/Computer Systems Validation
  • IT Systems Analyst (contract)
  • IT Technician (contract)


  • BS Cybersecurity (in progress)- WGU Houston, Tx
  • Systems Administration Certificate

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