it operations system administrator resume example with 19+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
IT Project Manager offering an impressive record of taking over troubled projects, developing new launch plans and executing to successful completion. Determined to deliver high-quality and user-friendly products to the market as quickly as possible. A driven force for educational/training transformation and improvement. A seasoned and proven business and technical partner with experience working on small scale to larger organizational-wide system projects. I have a proven understanding of Project Methodology with ability to apply methodology concepts within the project life cycle. A talent for building teams, systems, and policies that propel organizational growth and success in academia. Create effective business strategy and objective business case development that encompass goals, opportunity, value, feasibility, and risk containment. Provide leadership and strategic vision to technology, business, and academic operations that significantly improves performance at all levels. Combine systems critical process, and empathic listening skills to shape culture and guide organizational change with the powerful application of crafted strategic framework. Core competencies include: Stakeholder Value | Leadership and Organizational Management | Result Oriented IT Management | Organizational and Cultural Change | Technology Architecture and Management. I identifying business needs and determining solutions to business problems that is focused on the scope of process improvement, organizational change or strategic planning, and policy development and implementation.
Highlights
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Accomplishments
Saved the George Washington University Law School (Jacob Burns Library) more than $100,000 a year by renegotiating and redefining printing process, channels and IT outsourcing package
Reduced the failure incidence by making ready to use redundancy mandatory that increased efficiency up to 26% globally by leading a testing initiative improvement program. contract.
Directed the Library college wide IT unification projects for all the university clients, each with more than 5,000 users.
Increased core system availability to 99% by developing standards and architectural governance and implementing best practices.
Led a successful acquisition of cloud platform and the subsequent technology integration for the Law School in under 90 days.
Took over new class room audio/video retrofitting project which was getting late for launch and save the college from over scheduling and lose of revenue that would have resulted due to class cancellations and budget shortfall in the months following fall registration.
Experience
2002 to 05/2012
IT Operations & System AdministratorNelnet – Columbus, NE,
Managed
and supported hardware and software operations on-site and 4 remote sits
Researching new technology and calculating future needs to achieve accurate capacity planning and negotiated hardware/software purchases and maintenance contracts.
Created, implemented and maintained disaster recovery plan for the staff, student and the data center hot-sites for mission critical applications
Managed An excellent team that is responsible for the instructional computing infrastructures of 4 campuses that has zero downtime functional network systems and varied computing models, platforms and stakeholders where we support Principal individual contributions included enhancing data storage, disaster recovery capabilities, and security.
Implemented systems/configuration management automation, planned and executed moves to new facilities.
Responsible for data center design, office space networking, access control; networking installation contractors Led initiatives in virtualization, upgrading corporate network, Exchange Server migration, network monitoring, reducing business risk and increasing efficiency.
Developed an IT strategic roadmap and enterprise technical architecture to position the college for growth Designed college-wide programs to stabilize the infrastructure, driving large-scale projects for global attractiveness, college-to-college and proactive IT intelligence, customer relationship management (CRM), and communication infrastructure development.
01/2001 to 01/2001
Data AnalystTELECHECK SERVICES – City, STATE,
Data warehouse Responsible for Extraction, Transformation, Analysis and Loading (ETAL) of raw data.
Identify problematic areas and conduct research to determine the best course of action to correct the data Analyze and problem solve issues with current and planned systems as they relate to the integration and management of public data with emphasis of purchasing and buying habit - review for accuracy in record merge, unmerge processes) Analyze reports of data duplicates and or other errors to provide ongoing appropriate inter-departmental communication and monthly or daily data reports Monitor for timely and accurate completion of select data elements - buying habit, financial strength and demography Identify, analyze, and interpret trends or patterns in complex data sets and monitor data dictionary statistics in developed databases and other database objects in an enterprise Oracle database/Windows, Mac and UNIX platforms.
06/2012 to Current
Lead IT System (SME)GEORGE WASHINGTON UNIVERSITY – City, STATE,
Deliver business services for educational continuity, organizational alignment, and process and system refinement.
Employed and chosen the same day to create a full business case package to support academic IT investment given cultural settings and skill needs by GWU Law School.
Defined winning IT delivery strategy that chosen over major IT consulting firms based on straightforward, credible approach Lead a dynamic, collaborative and productive team of IT professional and other support staff that shares a project vision and culture that leads to attaining results and professional fulfillment Supervise a team of IT Network personnel for project planning implementation strategies and logistics and serving as a functional project representative for all relevant stakeholders, certifying that projects and associated activities adhere to college goals, vision and following defined strategy that reflects organizational culture.
Provide overall technical and supervisory leadership for activities using organizational tools in the five phases of project management while documenting required reports and deliverables for timely quality submission Performance analysis of support activities using ITSM guidelines.
Audit and mange resources for compliance, updates, patches and knowledge bases.
Tracks software/hardware installations and inventory.
Skills
Create a full business case package to support academic IT investment given cultural settings and skill needs by GWU Law School. Defined winning IT delivery strategy that chosen over major IT consulting firms based on straightforward, credible approach.
Lead a dynamic, collaborative and productive team of IT professional and other support staff that shares a project vision and culture that leads to attaining results and professional fulfillment.
Supervise a team of IT Network personnel for project planning implementation strategies and logistics and serving as a functional project representative for all relevant stakeholders, certifying that projects and associated activities adhere to college goals, vision and following defined strategy that reflects organizational culture.
Provide overall technical and supervisory leadership for activities using organizational tools in the five phases of project management while documenting required reports and deliverable for timely quality submission.
Performance analysis of support activities using ITSM guidelines. Audit and mange resources for compliance, updates, patches and knowledge bases. Tracks software/hardware installations and inventory
Developed, administered and tracked a $500,000 capital budget and staffing
Education
Expected in 2015 to to
MBA: Project Management ASHFORD UNIVERSITY - Clinton, IA GPA:
Project Management. 3.6 GPA
Expected in to to
Bachelor of Arts: Organizational Management ASHFORD UNIVERSITY - Clinton, IA GPA: Organizational Management 2012
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