it manager quality assurance resume example with 16+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Offer 16+ years of IT industry experience with focus on Quality Assurance, Business and Systems Analysis. Excellent knowledge in Software Development Life Cycle (SDLC). Experienced in entire QA Life Cycle including Designing, Developing and Execution of the entire QA Process and Documentation of Test plans, Test Cases, Test Procedures and Test Scripts and managing user acceptance testing (UAT) by performing various types of testing e.g., Integration, System, Black Box, White Box, regression.
Have played key role within the Engineering organization as a thought leader, transformational leader, influencer, and champion of best practices in the SDLC and STLC Process. Expertise in Product development best practices, Agile Transformations, design patterns, Data structures, building risk mitigation techniques and controls.
Experience in staffing, managing QA managers and manage multi-shore and multi-disciplinary QA teams in US and offshore locations.
Accomplishments
Successfully built multi-shore Quality Assurance organization in Central Insurance responsible for identifying and deploying rite tools and staff for End-to-End Testing, building and deploying CI/CD, Security Testing, Performance Testing, Responsive Testing, accessibility Testing, Automated regression testing.
Co- Managed multi year $10 Million project building P&C Insurance platform for Central Insurance including data migration from Legacy Policy system.
Been part of large-scale transformation program leadership accountable for resource, quality, delivery, Time, and Cost and saved over US$60K within three months of taking over by outcome-based planning and execution.
Presented status reports based on metrics data and KPI (s) to provide meaningful status updates to management and senior leadership
Successfully led first time all remote SAFe Planning Increment for ~30 cross biz and IT participants.
Successfully executed on a 2-year Agile transformation initiative at FedEx Services.
Coached and mentored several agile teams, Scrum Masters, stake holders on Agile Transformation journey.
Managed Quality assurance for a $10M multi-year IT modernization program - Onshore / Offshore Model.
Recognized as a thought leader in IT trends and analysis.
Skills
Leadership and Organizational.
Collaboration & Communication.
Statistical analysis, Data driven Approach and Continuous Improvement.
Problem-solving and Conflict Management.
Root Cause Analysis & Corrective and Preventive Action (CAPA).
Agile Testing, Scrum, SAFe Agile, Release Train Engineer (RTE), Scrum of Scrums, Outcome based Teams.
Work History
IT Manager - Quality Assurance , 07/2020 - Current Sally Beauty Supply – Monterey, CA,
Built companywide best-in-class software Quality assurance organization from scratch for Central Insurance Companies enabling engineering mindset across teams to deliver speed and value.
Reduced project risk by uniting developers, analysts and test leads through delivery of methodical and comprehensive defect management workflow process.
Ensured Traceability at each phase, enforced quality gates and confirmed Regression Test was planned and executed.
Re-engineered existing informal IT development approach into structured, iterative and repeatable SDLC process by infusing Agile best practices into current delivery stream.
Define & Execute over all QA Strategy and Technology roadmap for various IT Programs and initiatives – including Agile Testing, End to End Testing, System, Integration, Responsive, Accessibility, Performance, Security, and acceptance Testing.
Built large QA team with multiple skill sets within short time frame, from 3 to 35 both in onshore and offshore.
Having 6 direct reports and 29 contractors executing various projects - Responsible for Hire, Mentor, Motivate, Performance Evaluation, Reward and Budgeting.
Built and executed shift left strategy resulting in reduced test cycle time and number of defects caused on right side of delivery pipeline.
Introduced AI based testing solutions resulting savings of 200 hours of development and testing time on accessibility solution.
Built DevSecOps from scratch, increased test automation to 300% and built utilities and tools on centralized portal for Developers and Business users.
Tweaked engineering process to improve code quality, built more scalable automation frameworks, adopted 100% in sprint Automation and meeting Definition of done for every feature built.
Identified, procured, implemented automation tools sets for test management, Performance testing, Dev Sec Ops, responsive testing, accessibility testing, Contract Testing, API automation and BDD automation.
Specialized in Requirements management and traceability, Managing User Acceptance Testing and established Certification process.
Experience with vendor management, negotiating and managing large and complex technology and services contracts with both strategic sourcing partners and hardware/software vendors
Experience in managing QA infrastructure and Capacity planning
Delivery Project Lead , 06/2007 - 07/2020 Mphasis Limited – San Francisco, CA,
Implemented speed to value by leading Agile Transformation journey from waterfall to SAFe Agile.
Designed, implemented one click automation using dynamic data generation for large regression suite (4500+Test Scenarios) as part of CI/CD Success story.
Expertise in developing test strategy, test plans and test cases, engaging in Manual Testing, Exploratory Testing, creating and analyzing Defect Reports and root-cause analysis.
Test environment optimization brought in time and effort savings by reducing automation run time from 16 hours to 7 hours: Speed to Value.
Designed and implemented Dev Sec ops across all Dev/Test and prod levels resulted in reduced production outage time from 4 hours to 45 min.
Experience in RESTFULL web service testing using Rest Assured framework java -JSON formatted data, different http status code & API Testing Framework.
Built DevOps Dashboard to manage and track DevOps journey; implemented multiple reporting dashboards for IT Performance Metrics.
Learnt and enlightened as agile coach to teams; mentored multiple PI sessions and groomed scrum masters.
Transformed testing team into system team in terms of culture and skills delivering quantifiable outcomes by coaching and Up skilling
Software Engineer, 07/2006 - 06/2007 Mastercard – Salt Lake City, UT,
Successfully performed requirement Analysis , designed Test plans, test cases and executed System, Functional and regression test cases .
Published Test Results, Triaged Daily Defects , published weekly test execution reports, worked on Defect Management activities.
Mentored and coached new hires on Software Testing
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.