Highly motivated and positive individual with great organizational and communication skills. Customer service specialist and efficient problem solver. Deftly manage administrative functions of the practice. Provide thorough answers and solutions and provide an especial customer experience. Experienced IT support analyst with over eight years of experience working in financial institutes (three years), IT outsourcing (one year) and accounting (four years). Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
I was to manage the Information Technology area from support services to infrastructure administration and in projects aimed at improving the technological structure of the company. I worked helping more than 50 users, working with the company director on projects such as server replacement, system upgrade and deployment, process optimization and new feature deployment. Besides, I worked on managing telephone infrastructure, monitoring servers and systems, exchanging devices, and buying new devices for the users.
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