it field operations specialist resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
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Professional Summary

IT Technical Support IT Project Manager Technical Proficiency, Flexibility, Service Quality As an IT Technical Support with fifteen years previous experience. Proficient communicator at all levels of an organization, able to explain technical concepts in business terms. Skilled team leader, inspiring cross functional teams to deliver service quality excellence. Able to focus on the details while remaining cognizant of the strategic picture. Coach and mentor, tailoring feedback to team members according to individual need. Capable project manager with multiple successful enterprise level strategic projects completed on time and within budget.

  • Project planning and development
  • Business process re-engineering
  • Multi-Site Operations
  • Agile Project Management
  • Network Security
  • Information Systems Management
  • 3rd Party Relationships
  • Training and Coaching
  • Problem Solver
  • Contracts Negotiation
  • Process Improvements
  • VmWare Virtualization
  • Microsoft Active Directory
  • Leadership
  • Budget & Cost Control
  • Technology Solution Design
Work History
IT Field Operations Specialist, 04/2019 to Current
Myr GroupGlen Allen, VA,
  • Active directory, new computer installs
  • Deploying policies for End User Devices across all Operating Systems Microsoft Windows, Mac OS, Apple iOS and Android platforms.
  • Server backups support and VoIP phone service.
  • Overseeing all network services and performing tests on various equipment and circuits, monitoring all services, identifying issues, and resolving problems.
  • Provide expertise to Business Development strategy and approach for local companies and private residence.
  • Built trust with executives, managers and staff with diligent research and trust.
IT Support Specialist, 05/2005 to 03/2019
IsgStorm Lake, IA,
  • Continuously monitor computers, laptops, servers, and printers for security risks.
  • Used tools via Team Viewer, quick support application, phone, text, or email to connect and diagnose customer issues and resolved them in timely matter.
  • Shared 24 \ 7 on call duties working remotely.
  • Diagnose network switches, and routers.
  • Managed the testing, maintenance, and monitoring of computer programs and McKesson PACS systems, and coordinate hardware installations.
  • Facilitate the development and revisions of system design specifications and procedures, test procedures, and quality standards.
  • Maintain historical records by documenting hardware and software changes, problems and revisions for all computer or networking issues.
  • Evaluated hospital EHR systems by testing compatibility of new programs with existing programs.
  • Created help desk tickets, troubleshot and resolved desktop issues.
Project Manager, 05/2005 to 03/2019
VizientHyannis, MA,
  • Project Lead for the installation of 98%+ accuracy in tracking technology inventory by implementing the first hospital wide network inventory system.
  • Achieved the regulatory and board risk assessment initiative requirements by forging collaborative relationships with multiple hospital departments for open discussions and critical function evaluations.
  • Supervise computer programmers and systems analysts, designated program manager for high visibility systems to improvement projects.
  • Coordinated the migration for all hospital users from local email storage to cloud base Office 365 environment.
  • Implemented time saving techniques by staggering employee shifts to avoid overtime cost.
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
  • IT project lead for a 1-year $500,000.00 investment for hardware and software refresh for hospital involving 2000 end-user computers, cisco switches, copiers, and printers.
Procurement Specialist, 05/2005 to 03/2019
National Park Medical CenterCity, STATE,
  • Create and manage purchase orders concerning the IT equipment and software licenses for the hospital and surrounding doctor clinics.
  • Attained on time / on-budget performance despite loss of key leadership as a by-product of a company acquisition resulting in the adapting the hospital data center and managing facilities and staff during a one-year project.
  • Track record of effectively directing and leveraging procurement spend in assigned category areas by leading hospital local management.
  • Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages and cutting costs.
B.S: Information Systems, IT Project Management, Expected in 12/2018 to Strayer University - Herndon, VA,

GPA: 3.8


Agile Project Management, Network Security Information Systems Management 3rd Party Relationships Training and Coaching Problem Solver Contracts Negotiation Process Improvements Testing and Rollout Quality Standards Leadership Budget & Cost Control Technology Solution Design (IT) Support Specialists


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Resume Overview

School Attended

  • Strayer University

Job Titles Held:

  • IT Field Operations Specialist
  • IT Support Specialist
  • Project Manager
  • Procurement Specialist


  • B.S

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