IT Technical Support IT Project Manager Technical Proficiency, Flexibility, Service Quality As an IT Technical Support with fifteen years previous experience. Proficient communicator at all levels of an organization, able to explain technical concepts in business terms. Skilled team leader, inspiring cross functional teams to deliver service quality excellence. Able to focus on the details while remaining cognizant of the strategic picture. Coach and mentor, tailoring feedback to team members according to individual need. Capable project manager with multiple successful enterprise level strategic projects completed on time and within budget.
Agile Project Management, Network Security Information Systems Management 3rd Party Relationships Training and Coaching Problem Solver Contracts Negotiation Process Improvements Testing and Rollout Quality Standards Leadership Budget & Cost Control Technology Solution Design (IT) Support Specialists
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