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it field engineer manager resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Enthusiastic Computer Network Engineer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Networks, Routing, and Disaster Recovery. Eager to continue to learn, grow and excel in the IT industry.

Skills
  • DNS implementation
  • Avaya proficiency
  • SNMP monitoring
  • Cisco equipment familiarity
  • Port security knowledge
  • Networking protocol expertise
  • Firewall management tools
  • SolarWinds support
  • IP address structure
  • Routing protocol expertise
  • Disaster recovery operations
  • Strong troubleshooting skills
  • Proactive and team player
  • Network Troubleshooting
  • Network performance monitoring
  • Network architecture understanding
  • System integration
  • Circuit management
  • Microsoft Office proficiency
  • Technical Support
  • Network device monitoring
  • Firewall technology expertise
  • IPv6 technologies
  • Firewall functionality
  • Cisco router and switch security
  • Technical infrastructure upgrades
  • Networking and routing protocol expertise
  • Active Directory
  • Meraki
  • Microsoft Dynamics
  • Powershell scripting
Education
Seminole State College Orlando, FL, Expected in 12/2019 Bachelor of Science : Information Technology - GPA :
Work History
Verizon - IT Field Engineer Manager
Canton, GA, 11/2020 - Current
  • Guided organizational technology strategy and roadmaps.
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Oversaw IT department operations and training.
  • Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.
  • Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
  • Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
  • Managed network and system performance, conducting troubleshooting, security patching and maintenance.
  • Wrote policy, procedure and manuals governing internal IT use.
  • Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
  • Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
  • Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
  • Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with company growth.
  • Provided detailed technical documentation, including network diagrams, process flow charts and procedural guidelines.
  • Conducted security assessments and made recommendations for disaster recovery, remote access, network appliances, servers and directory services security.
Isys Technologies - Computer Network Engineer
Richardson, TX, 11/2019 - 07/2020
  • Monitored servers and escalated emergency technical issues beyond scope to maintain optimum up-time.
  • Provided complete end-to-end engineering and installation of route-based IP network solutions.
  • Liaised with cabling infrastructure vendors and domestic and international ISPs.
  • Configured, managed and evaluated multi-protocol network elements for effective end-to-end communications.
  • Monitored network capacity and performance, as well as diagnosed and resolved complex network problems.
  • Performed virtual machine provisioning, VM priority setup, and template cloning.
  • Performed troubleshooting for Cisco and packet analysis
  • Contributed to implementation and support of SNMP monitoring software and other network monitoring tools.
  • Coordinated establishment of local area and wide area network to provide robust infrastructure and data capacity for new applications and communication between sites.
  • Provided firewall and VPN management
  • Provided security patch management
  • Recreated "clean" network after Ransomware, worked alongside RSM cyber team
  • Planned and installed start to finish data closets for new offices around the nation
  • Collaborated with RSM and Global Data Vault in disaster planning, network backup and recovery process monitoring.
  • Demonstrated success in dealing with firewalls, IDS/IPS, SEIM, access control and load-balancing.
  • Managed, tracked and coordinated problem resolution and escalation processes.
  • Created scripts for automatic remote deployment of various programs
  • Filled in as Telecom Engineer and controlled remote Avaya systems
  • Maintained Microsoft Dynamics and SAP Crystal Reports servers and databases
  • Oversee Help Desk and answer all escalated tickets in timely fashion
  • Main administrator for all wireless systems IE Meraki
Hello Destination Management - Computer Network Specialist
City, STATE, 08/2018 - 11/2019
  • Performed configuration and troubleshooting of Cisco routing/switching platforms.
  • Identified and immediately resolved issues with network devices, including firewalls, routers, switches, gateways, WAPs
  • Troubleshot and maintained all networking devices and infrastructure across enterprise including switches, routers and firewalls.
  • Installed firewalls and VPNs to increase and manage client network security.
  • Maintained thorough understanding of local area and wide area networking and components.
  • Implemented security strategies on private networks at multiple sites across 8-state corporate WAN.
  • Served as liaison between user community and software providers.
  • Served as liaison between IT suppliers such as CDW
  • Ensured company was PCI compliant
  • Maintained all licenses such as Microsoft Exchange, Dynamics,O365, SQL, RDP, etc
  • Upgraded network software and hardware for optimized performance.
  • Completed remote repairs involving software solutions and hardware repairs.
  • Hired Tech Temps in remote location and performed walk through of repairs
  • Documented all server and network problems and other unusual events in detail.
  • Collaborated with Director of IT and Senior Engineer's in disaster planning, network backup and recovery process monitoring.
  • Administered software licensing and purchasing for effective installation of network.
  • Defined security requirements for computer systems, including mainframe, workstations and personal computers.
  • Built server systems and installed into racks.
  • Visually inspected temperature sensors to maintain health of servers and network devices.
  • Worked extensively with Veeam to schedule and store reports.
  • Implemented and maintained firewalls, series switches and security appliances.
  • Communicated with vendors to resolve network outages and periods of reduced performance.
  • Configured and installed wireless controllers, routers and switches.
  • Monitored company ticket queue
  • Migrated data
  • Controlled database and server for Microsoft Dynamics
  • Created new wireless/mesh with Merakis across all coporate locations (9 states)
  • Oversee Help Desk and answer all escalated tickets in timely fashion
Mears Transportation - Help Desk
City, STATE, 05/2016 - 08/2018
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Created images and deployed using Acronis
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Configured hardware, devices and software to set up work stations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Created new user accounts within Microsoft AD and Microsoft Exchange
  • Identified Social Engineering threats
  • Processed over 50 support requests weekly for technical assistance on wide range of issues related to in house software and Microsoft.
  • Provided on-call 24/7 support for workstations, in-house programs, and call centers
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Controlled and maintain WhatsupGold server
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Created custom rigs for users
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Installed, modified and repaired software and hardware to resolve technical issues.

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Resume Overview

School Attended

  • Seminole State College

Job Titles Held:

  • IT Field Engineer Manager
  • Computer Network Engineer
  • Computer Network Specialist
  • Help Desk

Degrees

  • Bachelor of Science

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