it director resume example with 10+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Self-driven IT Director with over 6-year record of leadership experience in areas such as infrastructure development and management, application support and security optimization. Focused on satisfying customer needs through robust, innovative and forward-thinking solutions. Demonstrated success as operational leader, articulate communicator and practiced influencer. Collaborates across functions to outline and achieve project targets. Skilled in building solid business solutions based on methodologies and engineering principles. Complex problem-solver skilled in developing proposals, integrating technologies and managing projects.
Skills
Scope definition
Security improvements
System Administration
Testing and deployment
Project documentation
Project coordination
Business development support
Infrastructure planning
Expense analysis
Team building
Team management
Supervision
Communication
Planning
Organizational skills
Strong work ethic
Collaboration
Customer Relationship Management (CRM)
Marketing Campaign Management
Internet and E-mail Marketing
Competitive and Trend Analysis
SEO
Education and Training
SA Hight SchoolSouth Amboy, NJ, Expected in ā āHigh School Diploma: - GPA:
Honor Roll
Middlesex County CollegeEdison, NJExpected in ā āAssociate of Applied Science:Computer Science - GPA:
Certified in various programming languages such as Java and C++.
Rutgers, The State University of New JerseyNew Brunswick, NJExpected in ā ā:Network And System Administration Courses - GPA:
System Administration and IT Infrastructure Services
Experience
Bohemian Club - IT Director San Francisco, CA, 01/2018 - Current
Identified issues and resolved problems with hardware and software to improve end-user experience.
Developed and implemented short and long-term technology programs to determine performance measurements, outcomes and investment needs.
Collaborated with and mentored technology staff, promoting synergetic partnerships, credibility and teamwork.
Attended ongoing seminars, workshops and continuing education courses to remain current in emerging technology and advancements.
Analyzed financial data, developed budget and managed expenditures for technology services.
Anticipated future trends using strategic planning resulting in balancing risk-taking with continuous innovation.
Facilitated leadership to community and internal staff by conducting technology trainings and workshops.
Collaborated with Marketing and Logistic teams to create tactical and strategic information systems plans meeting consumer needs.
Streamlined mobile and cloud-based computing through blend of efficient and effective applications with ongoing reliability testing.
Provided technology consultation for growing businesses, making recommendations and upgrading existing systems.
Reviewed network policies and infrastructure to evaluate sub-optimal areas and develop solutions.
Managed implementation of application developments by collaborating with overseas technical teams.
Oversaw Magento 1 and 2 website build projects, including requirements analysis, milestone management and stakeholder relations.
Atlantic Tractor - Service Manager Clayton, DE, 06/2016 - 10/2017
Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
Prioritized and delegated daily work tasks to meet anticipated project goals.
Pitched in to complete various duties during peak periods or employee absences.
Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Collaborated with customers to offer solutions to service needs.
Forecasted department goals and objectives and enforced deadlines to encourage task progression.
Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
Monitored employee work levels and optimized performance with strategic approaches.
Coordinated efficient maintenance schedules to keep systems running at peak levels.
Boosted customer satisfaction scores by rolling out new motivational initiative for team workers.
Partnered with engineering and coordinated with vendors and contractors to align timelines, phases and work to be performed across projects or shutdowns.
Conducted walk-through inspections and other scheduled inspections with homeowners.
Everstream - Software Developer Indianapolis, IN, 06/2015 - 06/2016
Designed mobile applications for Apple and Android platforms.
Operated as part of continuous delivery pipelines, providing ongoing contributions to rapid development efforts.
Designed front-end and back-end solutions for test-driven development.
Participated in code review meetings, providing input on bugs, inefficiencies and potential solutions to emergent issues.
Utilized assets and projects hosted on Amazon's AWS Cloud services.
Modified existing software systems to enhance performance and add new features.
Contributed back-end development experience and collaborated on multiple APIs crucial to functionality.
Collaborated with internal technology teams and third-party partners to define, design and deliver on user stories and customer demand.
Implemented and tested enhancement feature requests to improve product functionality and extend performance.
Collaborated with agile development team to test, develop and maintain web and desktop-based software applications.
Documented technical specifications and project testing methods for future reference and other assignments.
Logged and implemented development tasks based on system requirements and documented approaches.
Collaborated with product and engineering team members to define and develop new product concepts.
Developed production, test and beta websites using various software programs.
Met with stakeholders, contractor product teams and customers throughout system development lifecycle.
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