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It Director Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Self-driven IT Director with over 6-year record of leadership experience in areas such as infrastructure development and management, application support and security optimization. Focused on satisfying customer needs through robust, innovative and forward-thinking solutions. Demonstrated success as operational leader, articulate communicator and practiced influencer. Collaborates across functions to outline and achieve project targets. Skilled in building solid business solutions based on methodologies and engineering principles. Complex problem-solver skilled in developing proposals, integrating technologies and managing projects.

Skills
  • Scope definition
  • Security improvements
  • System Administration
  • Testing and deployment
  • Project documentation
  • Project coordination
  • Business development support
  • Infrastructure planning
  • Expense analysis
  • Team building
  • Team management
  • Supervision
  • Communication
  • Planning
  • Organizational skills
  • Strong work ethic
  • Collaboration
  • Customer Relationship Management (CRM)
  • Marketing Campaign Management
  • Internet and E-mail Marketing 
  • Competitive and Trend Analysis
  • SEO
Experience
01/2018 to Current IT Director Bohemian Club | San Francisco, CA,
  • Identified issues and resolved problems with hardware and software to improve end-user experience.
  • Developed and implemented short and long-term technology programs to determine performance measurements, outcomes and investment needs.
  • Collaborated with and mentored technology staff, promoting synergetic partnerships, credibility and teamwork.
  • Attended ongoing seminars, workshops and continuing education courses to remain current in emerging technology and advancements.
  • Analyzed financial data, developed budget and managed expenditures for technology services.
  • Anticipated future trends using strategic planning resulting in balancing risk-taking with continuous innovation.
  • Facilitated leadership to community and internal staff by conducting technology trainings and workshops.
  • Collaborated with Marketing and Logistic teams to create tactical and strategic information systems plans meeting consumer needs.
  • Streamlined mobile and cloud-based computing through blend of efficient and effective applications with ongoing reliability testing.
  • Provided technology consultation for growing businesses, making recommendations and upgrading existing systems.
  • Reviewed network policies and infrastructure to evaluate sub-optimal areas and develop solutions.
  • Managed implementation of application developments by collaborating with overseas technical teams.
  • Oversaw Magento 1 and 2 website build projects, including requirements analysis, milestone management and stakeholder relations.
06/2016 to 10/2017 Service Manager Atlantic Tractor | Clayton, DE,
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Collaborated with customers to offer solutions to service needs.
  • Forecasted department goals and objectives and enforced deadlines to encourage task progression.
  • Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
  • Monitored employee work levels and optimized performance with strategic approaches.
  • Coordinated efficient maintenance schedules to keep systems running at peak levels.
  • Boosted customer satisfaction scores by rolling out new motivational initiative for team workers.
  • Partnered with engineering and coordinated with vendors and contractors to align timelines, phases and work to be performed across projects or shutdowns.
  • Conducted walk-through inspections and other scheduled inspections with homeowners.
06/2015 to 06/2016 Software Developer Everstream | Indianapolis, IN,
  • Designed mobile applications for Apple and Android platforms.
  • Operated as part of continuous delivery pipelines, providing ongoing contributions to rapid development efforts.
  • Designed front-end and back-end solutions for test-driven development.
  • Participated in code review meetings, providing input on bugs, inefficiencies and potential solutions to emergent issues.
  • Utilized assets and projects hosted on Amazon's AWS Cloud services.
  • Modified existing software systems to enhance performance and add new features.
  • Contributed back-end development experience and collaborated on multiple APIs crucial to functionality.
  • Collaborated with internal technology teams and third-party partners to define, design and deliver on user stories and customer demand.
  • Implemented and tested enhancement feature requests to improve product functionality and extend performance.
  • Collaborated with agile development team to test, develop and maintain web and desktop-based software applications.
  • Documented technical specifications and project testing methods for future reference and other assignments.
  • Logged and implemented development tasks based on system requirements and documented approaches.
  • Collaborated with product and engineering team members to define and develop new product concepts.
  • Developed production, test and beta websites using various software programs.
  • Met with stakeholders, contractor product teams and customers throughout system development lifecycle.
07/2011 to 04/2015 Transportation/Valet Parking Manager Parking Solutions | City, STATE,
  • Resolved guests' problems with valet service to maintain brand loyalty and minimize disruptions.
  • Coached team members to consistently exceed superior customer service standards.
  • Coordinated valet service for large groups, special events and daily guest loads.
  • Managed VIP arrivals and departures with smooth and professional approach, including notifying staff in advance of expected schedules and needs.
  • Led daily stand up meetings to convey new policies, outline schedules and correct performance deficiencies.
  • Listened to customer feedback and responded to maintain or improve processes.
  • Trained employees in proper operational procedures and shared company policies and regulations.
  • Inspected equipment and work stations to comply with established standards and regulations.
Education and Training
Expected in High School Diploma | SA Hight School, South Amboy, NJ, GPA:
  • Honor Roll
Expected in Associate of Applied Science | Computer Science Middlesex County College, Edison, NJ GPA:
  • Certified in various programming languages such as Java and C++.
Expected in | Network And System Administration Courses Rutgers, The State University of New Jersey, New Brunswick, NJ GPA:
  • System Administration and IT Infrastructure Services
Languages
English:
Native/ Bilingual
Negotiated:
Polish:
Native/ Bilingual
Negotiated:

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Resume Overview

School Attended
  • SA Hight School
  • Middlesex County College
  • Rutgers, The State University of New Jersey
Job Titles Held:
  • IT Director
  • Service Manager
  • Software Developer
  • Transportation/Valet Parking Manager
Degrees
  • High School Diploma
  • Associate of Applied Science