LiveCareer-Resume

it director resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Office professional with advanced knowledge of portfolio asset management systems and skill in driving positive outcomes. Exceptional organizational, project management and leadership skills. Adaptable assessor of business health and product success with expertise in optimizing solutions for changing industry landscapes.

Skills
  • Decision Making
  • Crisis Management,
  • IT/Project Management: Scrum, Kanban, Agile
  • Research, Analysis & Strategy
  • Social Media Marketing, ROI Calculations, SEO, Product Development Lifecycle, Branding
  • Marketing Analysis,
  • Business Analysis, Business Intelligence, Operations Management
  • Systems Administration, ERP
Certifications

2015 ComTIA A+ Certified (A+)

2015 CompTIA C++ (Network)

2016 Project Management Professional (PMP)

Education
Hunter College of The City University of New York New York, NY Expected in 01/2023 Master of Arts : Cognitive Psychology - GPA :
Hunter College of The City University of New York New York, NY Expected in 05/2015 Bachelor of Arts : Women's Studies - GPA :
Hunter College of The City University of New York New York, NY Expected in 05/2015 Bachelor of Arts : Media Studies - GPA :
Hunter College of The City University of New York New York, NY Expected in 05/2015 Minor : Psychology - GPA :
Work History
Elkay Manufacturing Co. - IT Director
Fort Lauderdale, FL, 02/2020 - Current
  • Analyzed department and job-related functionality requirements to align technology priorities with business needs.
  • Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
  • Identified opportunities for application optimization, redesign and development and troubleshot and resolved user and application issues.
  • Stayed abreast of technology advancements, emerging standards and IS regulations to meet strategic technology goals.
  • Lead creation, implementation and management of several work processes for new job roles (such as Comptroller, Marketing Acquisition, Dispatch, Warehouse, and Inventory)
  • Mitigated operational crisis affecting customer communication and customer ability to order; managed customer and sales recovery through data recovery and leading SMS marketing efforts
  • Implemented customer metrics, such as CSAT, NPS and CES; used data to improve declining sales
  • Outlined, Outsourced, Project Managed and Implemented Brand Site via WordPress and E-Commerce website via WooCommerce; Implemented POS via Odoo, upgrading to WooPOS
  • Created and Implemented several automated API for work flows, data organization and reporting across myriad of softwares via Zapier and Google Apps
  • Cannabis Friendly ERP Implementation including Accounting system Odoo and Quickbooks; CRM software Hubspot; Inventory Management; SMS system such as Trumpia and HeyMarket; phone systems such as Ring Central and CloudTalk; delivery management system
  • Updated Networking infrastructure to improve security and privacy and reduce down time
  • Updated tech infrastructure to minimize recurring replacement costs
  • Interviewed, hired, trained and mentored 15 staff by coaching daily, leading performance reviews and offering constructive feedback
Loop Earplugs - Investor and Operations Manager
New York, NY, 06/2018 - Current
  • Devised processes to boost long-term business success and increase profit levels.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
  • Created and implemented WBS
  • Revamped pay structure to reduce employee and vendor overhead to reduce overhead from 40% down to 26%; Revamped store software to reduce operational overhead
  • Created and implemented store operations structure, including pricing infrastructure and outreach plan
  • Coordinated networking with large companies for partnerships to host launch events; hosting esports companies during tournament circuits (Blizzard, Activision, Epic Games, Capcom, Phoenix Labs) while maintaining limited to non existent marketing budget
  • Coordinated social media networks to help improve community reputation in efforts to increase foot traffic retention (Partnered with local video game community groups, gave hosting opportunities and helped them build internal infrastructure to monetize their events for monetary gain for both them and store
  • Lead investment efforts, occurring $235k for operational and product expansion
  • Experienced in presales activities by creating financial and staffing models
Trc Companies, Inc. - Community Manager
Seguin, TX, 05/2013 - 07/2019
  • Identified target market and key segments through in-depth analysis of markets and related trends.
  • Social media management for video game franchises REDACTED; created content for several platforms including not limited to Twitter and Youtube; increased community and fan engagement on all platforms upwards of 500% within 5 years; reorganized marketing budget (Decreased budget by $35k year one, $22k year two, maintained or minor decrease after)
  • Organized and managed large scale public (upwards of 2500 persons), networking, and private events co-ordination at Gamescom, NYCC, PAX Conventions, E3
  • Implemented and managed interoffice omnichannels to improve communication efficiency during low network managed events and areas (Matrix/Element and Slack)
  • Communication liaison between marketing, community and production, both regional and overseas teams
  • Customer analytics gathered to analyze common customer purchase interests and interest retention toward purchase to implement behavioral targeted ads and online content. Used twitter analytics to create consumer purchase projections used to plan marketing efforts for REDACTED franchise.
  • Created REDACTED Partner program to encourage use of online content creators, increasing marketing reach. Developed influencer networks for our individually signed content creators for further employment opportunity outside of company, allowing reduction to cost in employment needs
  • Developed operations plan for large scale convention marketing presentation and debut gaming showcase; managed on floor exhibition hosting investor demo stations, customer demo stations and live purchasing, for upwards of 30k attendees
  • Recruitment activities - Interview panelist for hiring experienced Programming and “hypesquad” marketing professionals and college graduates
Polaris - Project Manager
City, STATE, 02/2012 - 04/2013
  • Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
  • Fostered relationships with vendors to promote positive working relationships.
  • Reined in project costs while meeting key milestones.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Designed Key Performance Indicator (KPI) dashboard which implemented standardized RAG status of projects based on weighted average of key parameters and tolerance level. This is implemented across all QA projects in department.
  • Participated and reviewed data for warehouse design using dimensional modeling techniques
  • Recruitment activities - Interview panelist for hiring experienced IT and Programming professionals and college graduates
  • Account Manage activities - involved in Project billing and invoicing, talent (resource) management activities
  • Lead team to standardize QA processes and artifacts which were implemented across all projects. Experienced in projects executed in Agile, waterfall and iterative models where teams are spread across different geographic locations

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Resume Overview

School Attended

  • Hunter College of The City University of New York
  • Hunter College of The City University of New York
  • Hunter College of The City University of New York
  • Hunter College of The City University of New York

Job Titles Held:

  • IT Director
  • Investor and Operations Manager
  • Community Manager
  • Project Manager

Degrees

  • Master of Arts
  • Bachelor of Arts
  • Bachelor of Arts
  • Minor

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