Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Highly analytical, results-driven, established global technology executive equipped with strong business acumen, innovative mindset, and 20+ years of success in critical roles within multibillion-dollar banking and insurance organizations. Expert at building and leading teams in defining and executing digital transformation initiatives, driving operational excellence across complex digital platforms. Track record of partnering with executives, key decision-makers, and onshore and offshore resources in facilitating the end-to-end execution of technology initiatives, employing advanced DevOps and Agile skills. Recognized for possessing a tech-savvy mentality, hands-on demeanor, and ability to quickly grasp new concepts and technologies while fostering cutting-edge & diverse cultures.

  • Technology Strategy
  • Global Project Management
  • IT Risk Management
  • IT Governance
  • Agile Product Management
  • Digital Platform Transformation
  • DevOps
  • Software Engineering
  • System Development
  • Data Management
  • Cloud Adoption
  • Vendor Management
  • Stakeholder Management
  • Team Leadership
  • Communications
  • Executive Engagement
04/2016 to Current
IT Director Banner Health Tempe, AZ,

Serves in a critical leadership role for the $67B holding corporation and nation’s largest life insurer in the US. Directs the global Center of Excellence for Insurance Distribution Management Systems, managing a team of 30+, providing IT solutions to US, Japan, UK, and Latin America Business. Partners with senior leaders and executive teams to create and roll out IT strategies that align with business unit priorities and overall company goals. Oversees complex technical projects from inception through completion, delivering on-time and within budget, ensuring adherence to requirements and guidelines.

  • Led a $5M Agency Digital Transformation Project for MetLife Property & Casualty, operating in an agile environment, including digitalization of distribution and compliance management system, delivery of cloud platform and integration, and partnerships with architecture and engineering teams, resulting in a $1M run-rate savings & 50% reduced cycle time for compliance & operations teams.
  • Directed a $3M cloud migration project, leading business case development for migrating on-prem US and Japan sales comp applications to SaaS solutions (in-house to private cloud), resulting in $2M in savings across five years.
  • Spearheaded one of the first pilot programs of migrating to Azure DevOps platform, utilizing SAFe agile methodology in collaboration with infrastructure platform team, implemented test automation, continuous integration & delivery, transforming application architecture to provide faster value to business.
  • Partnered with IT Risk team to implement application security testing process on static scan and ethical hack tests and developed an internal roadmap on security flaws remediation.
04/2014 to 04/2016
IT Director Banner Health Phoenix, AZ,

Delivered global IT leadership and managed multimillion-dollar technology projects for MetLife Inc, Japan. Directed and supported a team of 80+ technical resources. Partnered with architecture and engineering teams to drive solution delivery. Led the implementation of global PPM methodology & technical governance, enforcing best practices and phase wise-gate reviews.

  • Led a $20M sales compensation digital transformation project, including discovery of future state using TOGAF business architecture principles, adoption of agile, and planning, selection, and acquisition of multimillion-dollar vendor contracts, resulting in a project benefit realization of $5M per annum run rate.
  • Project received the MetLife Global technology award for meeting goals in budget & time.
12/2006 to 04/2014
Vice President Adp San Francisco, CA, JAPAN

Selected as member of the global IT leadership team for the Japan Investment Management division of Goldman Sachs, a $36.5B American multinational investment bank and financial services company. Oversaw a team of 10 internal staff and reported directly to the Head of Asia IT with full accountability for middle and back-office technology, leveraging expertise in large scale system integrations and development projects. Fostered and maintained productive relationships with infrastructure and technology risk teams and various Japanese vendors to align IT portfolio and initiatives and achieve business strategies and goals.

  • Directed the implementation of Compliance Technology Solution (Sentinel) for Japan business, including configuration and development of surveillance requirements for pre-trade & post-trade processes including cross-trades, short position, short sell, 5% report, and employee trades monitoring.
  • Drove six HC savings in Client reporting operations team by directing the rollout of a global client reporting platform for Japan operations, building data warehouse & leveraging Cognos BI.
  • Led the launch of SalesLogix customer relationship management (CRM) solution in Asia for 200 users, improving operational efficiency of Investment Management sales team.
  • Migrated 65+ on-prem applications to private cloud, resulting in a $1M annual savings and automating continuous build, integration and deployment.
  • Effectively managed 24x7 mission-critical back office application production support for 1K users in Asia in collaboration with teams in Tokyo, Singapore, London, and New York.
  • Spearheaded various Japan-specific local development and customization projects in the Fund Administration, Operations, and Distribution divisions, resulting in improved operational efficiency.
  • Reduced IT operational risk by consolidating application footprint, decommissioning Excel-based applications, and adopting global applications by customizing with local requirements.
02/2005 to 11/2006
Project Lead Dentsu Aegis Network Columbia, MD, JAPAN

Worked as an onsite project manager for Nissan Motors and Honda Motors clients, overseeing a cross-functional team in managing the development and execution of strategic initiatives. Oversaw all project requirements, including planning, budgeting, system analysis, design, development, and testing. Managed client relationships and established and exceeded expectations, driving high levels of satisfaction and retention.

  • Led a bake-off project for Honda Motors, winning a million-dollar deal.
  • Delivered a 300+ man-month Online Global Car Catalogue project for Nissan Motors with multilingual support and a 10K+ global user base.
  • Completed a 100+ man-month Global Standardization System project for Nissan Motor’s worldwide car sales and analytics.
Education and Training
Expected in 09/2009
MBA: Technology Management
APESMA – La Trobe University - ,
Expected in 12/1997
Master of Science:
Indian Institute of Technology (IIT) - , Delhi
Expected in 07/1996
Bachelor of Science:
University of Rajasthan - Jaipur, Rajasthan
  • Azure Solution Architect Expert
  • SAFe Scrum Master
  • PMP & PgMP (PMI)
  • Open Group TOGAF
  • Japanese Language Proficiency Test (JLPT) N2

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  • University of Rajasthan

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