it director resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

I am a results driven IT professional experienced in various business environments and technologies. Working exclusively in IT I have steadily progressed to my current level of managing and directing all aspects of the IT department. I have several strengths which enable me to be highly successful. I have to be able to communicate with a wide range of people from executive level to first level, highly technical to the technically challenged. I am able to drive improvements in existing processes, sometimes incrementally and sometimes acute, by understanding the business needs and delivering a cost effective solution that is easy to understand and maintain. I have managed diverse teams with both on site and remote personnel, employees and outside consultants, working on the same projects or inter-related projects. One of the keys to success I believe is very open communication that shares knowledge and enables us to work through issues as a team. I have a track record providing leadership and development that fosters growth of the team that is able to resolve conflicts.


· Business analysis

· Verbal and written communication

· Project management

· Problem solving

· quick learner

· Tenacious

· Strategic planning

· Staff management

· Broad technical knowledge

· Calm under pressure

· Imaginative

· Multitude of subject matters

Work History
IT Director, 12/2009 to Current
Banner HealthPhoenix, AZ,

· Responsible for management of on-site data center and all IT operations at 5 other remote sites.

· Focused IT team of 9 direct reports to develop innovative and cutting-edge approaches to solutions.

· Worked closely with organizational leadership, including executive team to strategically affect direction of operations.

· Overhauled data network from frame relay to MPLS and internet based redundant model.

· Manage our telecommunications needs at all sites. Planned and scheduled upgrade of phone systems at remote locations to provide consistency and intercompany communication.

· Migrated most of our physical servers to a VM farm to increase reliability, redundancy and scalability.

· Created a DR process that provided real time replication to a hosted facility of all critical systems. Utilizing Zerto and QEDD software for failover capability that kept business running during hardware failures or power interruptions.

· Designed an active/active order receiving system from acoustic devices.

· Managed relationships with vendors supplying IT equipment/software and services.

· Directed project with outside consultants, some offshore, to create foodservice and store supplies ordering section of AMCON website and then transitioned support to in house staff.

· Supervised development of several key projects to develop internal solutions for our specific business needs. The main projects were a warehouse management system with receiving, picking, loading and invoicing of products, Fleet management system to track trucks and drivers which includes maintenance records of trucks and drivers daily logs, mobile app(s) for customers and sales staff in both Android and iOS for ordering & reporting, AR and AP interfaces with Great Plains and iSeries systems, and Prospects application as AMCON CRM.

· Website re-write utilizing responsive design in .Net SQL environment to be compatible with multiple browsers and OS.

· Designed innovative customer ordering methods by inventory levels, sales and a generic interface with back office systems.

· Evaluate and recommend equipment for internal use and for customer deployment.

· Administer email security via Mimecast and endpoint security via Webroot.

· Managed transition of new warehouse acquired to AMCON systems and equipment.

· Support 6 annual AMCON tradeshows bringing together our customers and product vendors to facilitate special orders, new product information and participation in accruals, rebates and buying programs.

· Oversaw external pen tests, website assessments and annual external SOX audits.

· Replaced legacy power 5 iSeries server with new power 8 server with minimal downtime.

· Provide customer support for issues involving their use of AMCON website often as a result of problems on the customers end with their computer, network or software.

· Analyzed business needs while soliciting external and internal customer feedback for process improvements.

· Administered migration of all company PCs to windows 10

Senior Consultant, 08/2004 to 11/2009
Parametric Technology CorporationBoulder, CO,

· Major clients that I have supported include L Brands, AIG, Dunkin Brands, Helzberg Diamonds, American Museum of Natural History and Goody’s.

· Evaluated clients' needs and created plan of action to provide solutions with small consultant teams.

· Developed solutions based upon clients' strict requirements utilizing Hyperion and Informatica.

· Streamlined existing ETL processes to cut downtime and optimize employee productivity.

· Created test environment for consultant staff to train and test without using client’s resources.

· Developed solutions based upon clients' strict requirements utilizing Hyperion and Informatica.

· Streamlined existing ETL processes to cut downtime and optimize employee productivity.

Senior Programmer Analyst, 07/1982 to 06/2004
American International GroupFargo, ND,

· Worked on various applications for management and union staffing, ocean cable laying personnel tracking system and payroll interface, CPT medical codes audit report system, W2 maintenance, Retiree benefits, facilities planning system & International Network Service Provisioning system.

· Maintained existing applications and designed and delivered new applications.

· Multiple roles as programmer, analyst, team leader, Unix System administrator, database administrator

· Utilized the following technologies, MVS/TSO/SPF, JCL, COBOL, Syncsort, CMS, Ramis, Informix, IDMS, Supernova, Oracle, UNIX, vi, SQL, and Access.

· Created my own rudimentary DBMS that dramatically improved user response times for data input and standard reporting but still allowed for user ad hoc reporting capabilities.

· Evaluated potential software products based on new and existing system development and migration requirements. Founded environment selection committee to assist new projects finding the proper fit.

· Founded CMS/Ramis developers group to share knowledge, establish standard methods and procedures, and develop common software that could be shared between applications. This helped reduce development time and improve maintenance of previously siloed applications.

· Y2K Site manager responsible for White Plains buildings and systems surviving turn of millennium.

Bachelor of Science: Mathematics And Computer Science, Expected in 05/1982 to St Johns University - Queens, NY,

· Graduated summa cum laude, University Senior Math award nominee

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Resume Overview

School Attended

  • St Johns University

Job Titles Held:

  • IT Director
  • Senior Consultant
  • Senior Programmer Analyst


  • Bachelor of Science

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