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INVESTIGATOR/ADMINISTRATIVE ASSISTANT Resume Example

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INVESTIGATOR/ADMINISTRATIVE ASSISTANT
Summary
Hardworking Executive Assistant Professional with 7+ years of experience in various Office Management, Inside Sales, Customer Service, and HR functions. A team-player who will share knowledge with others to encourage development achieve goals, and target company values. Proficient in Microsoft Office. I combine dynamic organization and communication skills with the ability to independently multitask and plan-and direct.
Highlights
  • Proper phone etiquette
  • Microsoft Office proficiency
  • Articulate and well-spoken
  • Time management
  • Flexible
  • Scheduling
  • Business correspondence
  • Self-starter
  • Articulate and well-spoken
  • Excel spreadsheets
  • Meticulous attention to detail
  • Professional and mature
  • Strong problem solver
  • Invoice processing
  • Works well under pressure
  • Social media knowledge
  • Customer service-oriented
  • Database management
Accomplishments
Increased sales by 20% by taking on additional projects. Formally recognized for playing an instrumental role in the implementation of cost savings measures. Supported CFO through personal document management, calendar organization and collateral preparation for meetings.
Experience
11/2014 to 02/2015
INVESTIGATOR/ADMINISTRATIVE ASSISTANTCompany Name － City, State
  • Conducted thorough and complete background investigations according to department policies, applicable laws, and procedural requirements; reviewed applications/personal history statements (and other documents, as required to determine suitability) for completeness and directed applicants to provide additional information if needed; .Obtained proper information release documents.' .Contacted and conducted investigative interviews of applicants, applicant personal References and applicant employment references; developed and pursued lines of inquiry.
  • Gathered, verified, and analyzed personal, professional, credit/financial, and Educational documents; contacted other agencies, governments, and professional Organizations to obtain and verify information.
  • Researched, obtained, and reviewed data from various databases and information systems to verify information and/or check for inconsistencies related to applicant information.
  • Prepared letters, reports and written summary of findings; analyzed investigation Results and drew logical and objective conclusions; conferred with hiring managers, law errf6rcement, Landlords, real estate brokers; and made recommendations regarding suitability for employment.
09/2006 to 05/2014
Office ManagerCompany Name － State
  • Opened, sorted, and distributed incoming correspondence, including faxes and email.
  • Filed and retrieved corporate documents, records, and reports.
  • Performed general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
  • Read and analyzed incoming memos, submissions, and reports to determine their significance planned their distribution.
  • Conducted research, compiled data, and prepared papers for consideration and presentation by executives, committees and boards of directors.
  • Answered phone calls and directed calls to appropriate parties and took messages.
  • Prepared invoices, reports, memos, letters, financial statements and other documents.
  • Interpreted administrative and operating policies and procedures for employees.
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Notified consignees, passengers, or customers of the arnval of freight or baggage, and arranged for delivery.
  • Advised clients on transportation and payment methods.
  • Determined method of shipment and prepare bills of lading, invoices, and other shipping documents.
  • Estimated freight or postal rates and record shipment costs and weights.
  • Retrieved stored items and trace lost shipments as necessary.
  • Packed goods for shipping, using tools such as staplers, strapping machines, and hammers.
  • Inspected and counted items received and checked them against invoices or other documents, Conferred with customers by telephone or in person to provide information about products Services, took and entered orders, or canceled accounts, or obtained details of complaints.
  • Checked to ensure that appropriate changes were made to resolve customers' problems.
  • Determined charges for services requested, collected deposits or payments, and arranged for billing.
  • Improved customer satisfaction by 25% in two months.
  • Improved accounts receivable/collections by 50% Arranged for debt repayment or established repayment schedules, based on customers' financial situations.
  • Located and notified customers of delinquent accounts by mail, telephone to resolve accounts.
  • Persuaded customers to pay amounts due on credit accounts, damage claims, or non- payable checks, or to return merchandise.
  • Answered customer questions regarding problems with their accounts.
  • Received payments and posted amounts paid to customer accounts.
02/2005 to 08/2005
Special Education Program AideCompany Name － City, State
  • Established and enforced rules for behavior and policies and procedures to maintain order among students.
  • Prepared materials and classrooms for class activities.
  • Modified the general education curriculum for special-needs students based upon a variety of instructional techniques and instructional technology.
  • Modeled socially acceptable behavior, employing techniques such as behavior modification and positive reinforcement.
  • Instructed through lectures, discussions, and demonstrations in one or more subjects, such as English, mathematics, or social studies.
  • Established clear objectives for all lessons, units, and projects and communicate those objectives to students.
  • Employed special educational strategies and techniques during instruction to improve the development of sensory- and perceptual-motor skills, language, cognition, and memory.
  • Confer with parents, administrators, testing specialists, social workers, and professionals to develop individual educational plans designed to promote students' educational, physical, and social development.
  • Maintain accurate and complete student records, and prepare reports on children and activities, as required by laws, district policies, and administrative regulations.
  • Observed and evaluate students.
  • performance,behavior, social development, and physical health.
Education
Jun 2002
Associates DegreeST. AUGUSTINE COLLEGE － City4.0 Deans List Elected Class President. Elected Class Vice President of My Cultural Class . NLU, CHICAGO, ILLINOIS UNITED STATES
12/03/1998
UNITED STATES ILLINOIS CERTIFIED NURSING ASSISTANT CERTIFICATION COMPLETEDWILBUR WRIGHT COLLEGE － City, State
Skills
accounts receivable, administrative, basic, billing, bookkeeping, credit, clients, customer satisfaction, databases, database, delivery, email, English, faxes, financial, financial statements, general office duties, hiring, information systems, instruction, law, letters, materials, mathematics, memory, mail, NURSING, policies, Read, real estate, research, shipping, telephone, phone, transportation, written
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Resume Overview

School Attended

  • ST. AUGUSTINE COLLEGE
  • WILBUR WRIGHT COLLEGE

Job Titles Held:

  • INVESTIGATOR/ADMINISTRATIVE ASSISTANT
  • Office Manager
  • Special Education Program Aide

Degrees

  • Associates Degree
    UNITED STATES ILLINOIS CERTIFIED NURSING ASSISTANT CERTIFICATION COMPLETED

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