Hardworking Executive Assistant Professional with 7+ years of experience in various Office Management, Inside
Sales, Customer Service, and HR functions. A team-player who will share knowledge with
others to encourage development achieve goals, and target company values. Proficient in
Microsoft Office. I combine dynamic organization and communication skills with the ability
to independently multitask and plan-and direct.
Proper phone etiquette
Microsoft Office proficiency
Articulate and well-spoken
Articulate and well-spoken
Meticulous attention to detail
Professional and mature
Strong problem solver
Works well under pressure
Social media knowledge
Increased sales by 20% by taking on additional projects. Formally recognized for playing an instrumental role in the implementation of cost savings measures. Supported CFO through personal document management, calendar organization and collateral preparation for meetings.
11/2014 to 02/2015
INVESTIGATOR/ADMINISTRATIVE ASSISTANTSuburban PI － AURORA, ILLINOIS
Conducted thorough and complete background investigations according to department
policies, applicable laws, and procedural requirements; reviewed
applications/personal history statements (and other documents, as required to
determine suitability) for completeness and directed applicants to provide additional
information if needed; .Obtained proper information release documents.'
.Contacted and conducted investigative interviews of applicants, applicant personal
References and applicant employment references; developed and pursued lines
Gathered, verified, and analyzed personal, professional, credit/financial, and
Educational documents; contacted other agencies, governments, and professional
Organizations to obtain and verify information.
Researched, obtained, and reviewed data from various databases and information systems
to verify information and/or check for inconsistencies related to applicant information.
Prepared letters, reports and written summary of findings; analyzed investigation
Results and drew logical and objective conclusions; conferred with hiring managers, law
errf6rcement, Landlords, real estate brokers; and made recommendations regarding
suitability for employment.
Opened, sorted, and distributed incoming correspondence, including faxes and email.
and retrieved corporate documents, records, and reports.
Performed general office duties,
such as ordering supplies, maintaining records management database systems, and performing
basic bookkeeping work.
Read and analyzed incoming memos, submissions, and reports to
determine their significance planned their distribution.
Conducted research, compiled
data, and prepared papers for consideration and presentation by executives, committees and
boards of directors.
Answered phone calls and directed calls to appropriate parties and
Prepared invoices, reports, memos, letters, financial statements and other
Interpreted administrative and operating policies and procedures for employees.
Negotiated and arranged transport of goods with shipping or freight companies.
consignees, passengers, or customers of the arnval of freight or baggage, and arranged for
Advised clients on transportation and payment methods.
Determined method of
shipment and prepare bills of lading, invoices, and other shipping documents.
Estimated freight or postal rates and record shipment costs and weights.
items and trace lost shipments as necessary.
Packed goods for shipping, using tools such
as staplers, strapping machines, and hammers.
Inspected and counted items received and
checked them against invoices or other documents,
Conferred with customers by telephone or in person to provide information about products
Services, took and entered orders, or canceled accounts, or obtained details of
Checked to ensure that appropriate changes were made to resolve customers'
Determined charges for services requested, collected deposits or payments, and
arranged for billing.
Improved customer satisfaction by 25% in two months.
accounts receivable/collections by 50% Arranged for debt repayment or established
repayment schedules, based on customers' financial situations.
Located and notified customers of delinquent accounts by mail, telephone to resolve
Persuaded customers to pay amounts due on credit accounts, damage claims, or non-
payable checks, or to return merchandise.
Answered customer questions regarding problems
with their accounts.
Received payments and posted amounts paid to customer accounts.
02/2005 to 08/2005
Special Education Program AideBROOKS MIDDLE SCHOOL － BOLINGBROOK, ILLINOIS
Established and enforced rules for behavior and policies and procedures to maintain
order among students.
Prepared materials and classrooms for class activities.
Modified the general education curriculum for special-needs students based upon a
of instructional techniques and instructional technology.
Modeled socially acceptable behavior, employing techniques such as behavior
and positive reinforcement.
Instructed through lectures, discussions, and demonstrations in one or more subjects,
as English, mathematics, or social studies.
Established clear objectives for all lessons, units, and projects and communicate
those objectives to students.
Employed special educational strategies and techniques during instruction to improve
the development of sensory- and perceptual-motor skills, language, cognition, and
Confer with parents, administrators, testing specialists, social workers, and
to develop individual educational plans designed to promote students' educational,
physical, and social development.
Maintain accurate and complete student records, and prepare reports on children and
activities, as required by laws, district policies, and administrative regulations.
Observed and evaluate students.
performance, behavior, social development, and
Associates DegreeST. AUGUSTINE COLLEGE － CHICAGO4.0 Deans List Elected Class President. Elected Class Vice President of My Cultural
Class . NLU, CHICAGO, ILLINOIS UNITED STATES
UNITED STATES ILLINOIS CERTIFIED NURSING
ASSISTANT CERTIFICATION COMPLETEDWILBUR WRIGHT COLLEGE － CHICAGO, ILLINOIS