Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Versatile Operations Supervisor adept at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated and hardworking leader with a history of streamlining operations and increasing efficiency.

Talented Operations Supervisor versed in business and employee management. Offering [Number] years of experience in [Industry]. Decisive leader and strategic problem solver with excellent communication and planning abilities.

  • Logistics expertise
  • Telephone etiquette
  • Proficient in [Software]
  • Business Development
  • Customer engagement
  • Verbal and written communication
  • Inventory management
  • Staff training/development
Work History
07/1997 to Current
Inventory Operations Administrator Fedex Buffalo, NY,
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
  • Supported [Name of Department] team by handling all administrative tasks.
  • Provided answers to customer questions via phone and email, typically within [Number] hours.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Streamlined printing by directing to centralized print servers instead of desktop printers resulting in $[Amount] in savings on printer costs, supplies and maintenance.
  • Motivated and trained employees to maximize team productivity.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Developed and deepened relationships with customers, vendors and internal stakeholders.
06/1995 to 06/1997
Senior Agent Aer Lingus Airlines City, STATE,
  • Interacted with peers in other departments, which promoted continuous share of information required for job tasks.
  • Supervised team of [Number] in role of [Job Title], providing exceptional coaching and mentoring.
  • Completed projects and work assignments despite tight deadlines.
  • Handled and resolved customer complaints through [Action] and [Action].
  • Resolved caller issues quickly and thoroughly.
  • Informed clients of policies and procedures.
  • Provided customer service for [Number] inbound and outbound calls per shift by answering questions and providing basic troubleshooting support.
  • Fielded customer service inquiries and calls from customers throughout country.
  • Obtained knowledge on how to operate various pieces of equipment.
  • Liaised between new customers and various departments throughout organization.
  • Collaborated with [Number] team members to resolve issues and identify appropriate issues for escalation.
10/1989 to 05/1995
Departure Control System Aer Lingus Airlines City, STATE,
  • Determined sources of problems resulting in machinery malfunction, utilizing evaluation instruments and visual and auditory observation to troubleshoot defective equipment.
  • Used [Software] to enter and manage data on malfunctions, parts and equipment required and repairs completed.
  • Analyzed blueprints and manufacturer instructions to take apart and reassemble machinery for maintenance and component replacements.
  • Fabricated, trimmed, assembled and repaired metal parts using welding tools such as [Tool] and [Tool].
  • Led [Type] team in delivery of [Type] project, resulting in [Result].
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Developed team communications and information for [Type] meetings.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Transported [Product or Service] to customer locations [Timeframe].
01/1988 to 09/1989
Airline Ticket Agent Aer Lingus City, STATE,
  • Sold [Type] tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Input appropriate information into [Software] system, including customer reservations, payment sources and contact details.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Expected in
Bachelor of Science: Marketing
Fordham University - The Bronx, NY
  • Graduated with [Number] GPA
  • Majored in [Subject]

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School Attended

  • Fordham University

Job Titles Held:

  • Inventory Operations Administrator
  • Senior Agent
  • Departure Control System
  • Airline Ticket Agent


  • Bachelor of Science

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