Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Versatile Operations Supervisor adept at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated and hardworking leader with a history of streamlining operations and increasing efficiency.
Talented Operations Supervisor versed in business and employee management. Offering [Number] years of experience in [Industry]. Decisive leader and strategic problem solver with excellent communication and planning abilities.
Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
Supported [Name of Department] team by handling all administrative tasks.
Provided answers to customer questions via phone and email, typically within [Number] hours.
Monitored daily and weekly key performance indicators to maintain on-track status.
Streamlined printing by directing to centralized print servers instead of desktop printers resulting in $[Amount] in savings on printer costs, supplies and maintenance.
Motivated and trained employees to maximize team productivity.
Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Developed and deepened relationships with customers, vendors and internal stakeholders.
06/1995 to 06/1997
Senior AgentAer Lingus Airlines – City, STATE,
Interacted with peers in other departments, which promoted continuous share of information required for job tasks.
Supervised team of [Number] in role of [Job Title], providing exceptional coaching and mentoring.
Completed projects and work assignments despite tight deadlines.
Handled and resolved customer complaints through [Action] and [Action].
Resolved caller issues quickly and thoroughly.
Informed clients of policies and procedures.
Provided customer service for [Number] inbound and outbound calls per shift by answering questions and providing basic troubleshooting support.
Fielded customer service inquiries and calls from customers throughout country.
Obtained knowledge on how to operate various pieces of equipment.
Liaised between new customers and various departments throughout organization.
Collaborated with [Number] team members to resolve issues and identify appropriate issues for escalation.
10/1989 to 05/1995
Departure Control SystemAer Lingus Airlines – City, STATE,
Determined sources of problems resulting in machinery malfunction, utilizing evaluation instruments and visual and auditory observation to troubleshoot defective equipment.
Used [Software] to enter and manage data on malfunctions, parts and equipment required and repairs completed.
Analyzed blueprints and manufacturer instructions to take apart and reassemble machinery for maintenance and component replacements.
Fabricated, trimmed, assembled and repaired metal parts using welding tools such as [Tool] and [Tool].
Led [Type] team in delivery of [Type] project, resulting in [Result].
Drove operational improvements which resulted in savings and improved profit margins.
Developed team communications and information for [Type] meetings.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Transported [Product or Service] to customer locations [Timeframe].
01/1988 to 09/1989
Airline Ticket AgentAer Lingus – City, STATE,
Sold [Type] tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
Input appropriate information into [Software] system, including customer reservations, payment sources and contact details.
Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Prepared customer invoices, accepted payments and processed refund and cancellation requests.
Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
Expected in
Bachelor of Science: Marketing Fordham University - The Bronx, NY GPA:
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