Inventory Operations Administrator Resume Example
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INVENTORY OPERATIONS ADMINISTRATOR
Professional Summary
Versatile Operations Supervisor adept at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated and hardworking leader with a history of streamlining operations and increasing efficiency.
Talented Operations Supervisor versed in business and employee management. Offering [Number] years of experience in [Industry]. Decisive leader and strategic problem solver with excellent communication and planning abilities.
Skills
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Work History
Inventory Operations Administrator, 07/1997 to Current
Fedex – Buffalo , NY
Fedex – Buffalo , NY
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
- Supported [Name of Department] team by handling all administrative tasks.
- Provided answers to customer questions via phone and email, typically within [Number] hours.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Streamlined printing by directing to centralized print servers instead of desktop printers resulting in $[Amount] in savings on printer costs, supplies and maintenance.
- Motivated and trained employees to maximize team productivity.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
Senior Agent, 06/1995 to 06/1997
Aer Lingus Airlines – City , STATE
Aer Lingus Airlines – City , STATE
- Interacted with peers in other departments, which promoted continuous share of information required for job tasks.
- Supervised team of [Number] in role of [Job Title], providing exceptional coaching and mentoring.
- Completed projects and work assignments despite tight deadlines.
- Handled and resolved customer complaints through [Action] and [Action].
- Resolved caller issues quickly and thoroughly.
- Informed clients of policies and procedures.
- Provided customer service for [Number] inbound and outbound calls per shift by answering questions and providing basic troubleshooting support.
- Fielded customer service inquiries and calls from customers throughout country.
- Obtained knowledge on how to operate various pieces of equipment.
- Liaised between new customers and various departments throughout organization.
- Collaborated with [Number] team members to resolve issues and identify appropriate issues for escalation.
Departure Control System, 10/1989 to 05/1995
Aer Lingus Airlines – City , STATE
Aer Lingus Airlines – City , STATE
- Determined sources of problems resulting in machinery malfunction, utilizing evaluation instruments and visual and auditory observation to troubleshoot defective equipment.
- Used [Software] to enter and manage data on malfunctions, parts and equipment required and repairs completed.
- Analyzed blueprints and manufacturer instructions to take apart and reassemble machinery for maintenance and component replacements.
- Fabricated, trimmed, assembled and repaired metal parts using welding tools such as [Tool] and [Tool].
- Led [Type] team in delivery of [Type] project, resulting in [Result].
- Drove operational improvements which resulted in savings and improved profit margins.
- Developed team communications and information for [Type] meetings.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Transported [Product or Service] to customer locations [Timeframe].
Airline Ticket Agent, 01/1988 to 09/1989
Aer Lingus – City , STATE
Aer Lingus – City , STATE
- Sold [Type] tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Input appropriate information into [Software] system, including customer reservations, payment sources and contact details.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
Bachelor of Science: MarketingFordham University - City, State
- Graduated with [Number] GPA
- Majored in [Subject]
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Resume Strength
- Completeness
- Measurable results
- Strong summary
Resume Overview
School Attended
- Fordham University
Job Titles Held:
- Inventory Operations Administrator
- Senior Agent
- Departure Control System
- Airline Ticket Agent
Degrees
- Bachelor of Science : Marketing
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