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interviewing clerk resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Generating office correspondence using various Microsoft products (Word, Excel, Outlook)
  • Producing Ad Hoc reports by leveraging Excel
  • Maintaining customer information databases with Access
  • Customer service in office and retail settings
  • Operation of a Point-Of-Sale terminal
  • Cash handling
  • Loss prevention support
  • Conflict resolution
  • Problem-solving in a technical environment
  • Answering incoming customer calls
  • Maintaining manual file system and operating general office equipment
  • Reviewing forms/bills of lading for accuracy
  • Shipment receiving
  • Creating purchase orders and reconciling product received
  • Supplier follow-up on missing/damaged/delayed products
  • Tracking and monitoring various supply orders
  • A+ Certified
  • Cash handling
  • Conflict resolution
  • Customer service
  • Databases
  • Forms
  • General office
  • Loss prevention
  • Microsoft products
  • Access
  • Microsoft Certified
  • Excel
  • Office
  • Outlook
  • Word
  • Problem-solving
  • Producing
  • Receiving
  • Reconciling
  • Retail
  • Meeting deadlines
  • Data entry
  • Typing and written communication
  • Self-direction
  • Following directions
  • Client interaction
  • Bilingual in Spanish and English
  • Decision-making
  • People skills
  • Agile methodology
  • Database management
Experience
9/18/20 to Current
Interviewing Clerk Florida Department Of Transportation Cocoa, FL,
  • Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds.
  • Collected information related to economic need, program eligibility and household composition through conduction of thorough interviews.
  • Maintained confidentiality when addressing sensitive information with tact and diplomacy.
  • Utilized script for on-demand phone project assignment
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Entered client data into databases.
  • Documented results from eligibility inte4rviews
  • Communicated clearly and listened attentively throughout interview process to facilitate exchange of information.
04/2019 to 09/2020
Customer Service Representative Uni-Select Inc. Appleton, WI,
  • Assessed customer needs and upsold products and services to maximize sales.
  • Set up and activated customer accounts.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Escalated customer concerns and inventory requirements to supervisors.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Worked with Dispatch staff to develop customer service improvement initiatives.
  • Reviewed account and service histories to identify trends and issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Educated customers on special pricing opportunities and company offerings.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Made outbound calls to obtain account information.
  • Answered 100+ inbound calls per day and directed to individuals or departments.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
08/2013 to 09/2019
Front Service Clerk Publix City, STATE,
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Processed order transactions, including debit and cash operations.
  • Delivered exceptional service by greeting customers, taking orders and filling each accurately.
  • Delivered top quality customer service in professional manner while managing multiple tasks.
  • Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
  • Delivered updated and accurate information in response to guest inquiries.
  • Responded effectively to customer questions and inquiries and provided information regarding products.
  • Recorded accurate customer orders utilizing company computer system.
  • Resolved customer complaints and fostered customer retention and loyalty.
Education and Training
Expected in 2019
AA Degree: Computer Science and Business Management
College of Central Florida - ,
GPA:
Certifications
Microsoft Certified in Access Microsoft Certified in Excel Computing Technology Industry Association (“CompTIA”) A+ Certified

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Resume Overview

School Attended

  • College of Central Florida

Job Titles Held:

  • Interviewing Clerk
  • Customer Service Representative
  • Front Service Clerk

Degrees

  • AA Degree

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