Highly dynamic, efficient Box Office Manager, extremely organized, and detail-oriented professional, with 9 years of experience in the field of Performing Arts. Powered with proven expertise in team supervision and development, report and document preparation, record keeping, workflow scheduling and planning, customer service, and project coordination. Knowledgeable of strong understanding of several different types of point of sale software. Armed with excellent problem-solving skills in designing and implementing improved work process.
Microsoft Office Suite (Word, Excel, and PowerPoint)
Skills & Abilities
Exceptional customer service skills
Works with a high level of professionalism
Extensive computer and Internet knowledge
Excellent verbal & written communication skills
Punctual & reliable
Exceptional organizational skills
Strong member of any team
Excellent negotiation and communication skills
Handle telephone calls and relay messages to appropriate individual.
Ensure quick response to routine inquiries.
Oversee office's filing and record management needs.
Maintain inventory of office supplies and ensure that supplies are ordered on time.
Ensure that office equipment is running smoothly and arrange for equipment repairs and maintenance.
Handle administrative issues and conflicts as per company's policies.
Prepare memos, invoices, reports, and financial statement through word processing, spreadsheet, database.
Open, arrange, and distribute incoming mail, email, etc.
Delighted patrons with consistent and pleasant service which increased in returning patrons.
Provided backup support to other co-workers which was highly admired.
Internship Coordinator Fort Collins, COLarimer County Workforce Center/Jan 2010 to Current
Evaluate interns' job performance and conformance to regulations and recommend appropriate personnel action.
Train or instruct interns in job duties or company policies or arrange for training to be provided.
Recruit, interview, and select interns.
Review records and or reports pertaining to activities to verify details, monitor work activities, evaluate performance.
Volunteer Coordinator Fort Collins, COLarimer County Alternitative Sentencing Department/Jan 2012 to Current
Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
Recruit, interview, and/or sign up volunteers.
Research member or community needs to determine program directions and goals.
Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
Box Office Manager Fort Collins, COBas Bleu Theatre Company/Sep 2007 to Current
Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
Sell and collect admission tickets and passes from patrons at entertainment events.
Train or instruct employees in job duties or company policies or arrange for training to be provided.
House Manager Fort Collins, COBas Bleu Theatre Company/Sep 2007 to Current
Manages ticket sales for all productions and events using box office software.
Answers incoming phone calls and returns messages left on theatre voice mail.
Responds to emails, including finalizing internet ticket sales.
Resolves any patron complaints/issues arising during productions.
Computer Skills TrainingEducation & Life Training Center2008Fort Collins, CO
Entry-Level Vocational CourseEducation & Life Training Center2009Fort Collins, CO