LiveCareer-Resume

international service personnel resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in data management with dedication to increasing productivity through close analysis of given tasks. Proven history of increasing customer satisfaction. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Results-driven data and quality manager. leveraging over three (3) years of proven skills in establishing strong rapport with clients. Highly-knowledgeable in customers service offerings, system security use and AWS. Collaborative team player diligent about contributing to achievement of group goals. Technologically-savvy Technology specialist and International Service personnel with proven customer service, time management and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions.

Skills
  • Credit card payment processing
  • Technologically savvy
  • Conflict mediation
  • Inbound and Outbound Calling
  • Quality control
  • Office equipment proficiency
  • Customer relations
  • Project management abilities
  • Data evaluation
  • Microsoft Office expertise
  • System implementation
  • G-Suites

Experience
International Service Personnel, 10/2021 - Current
Pepsico Torrance, CA,
  • Assist with International students checks in, advising with immigration policies, with other related issue to help them maintain their status.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained office cleanliness and sanitation through out.
  • Engaged customers with proactive strategies to understand needs and develop successful solutions.
  • Fostered relationships with support staff, technical personnel, team leaders, finance team and executives to transform and strengthen processes.
  • Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
  • Provided excellent services for our International students by following up on issues, such as their Curricular Practical Training (CPT) and their Optical Practical Training (OPT) after their graduation.
  • Making note on every call and Email received, and scheduling appointments.
  • Aiding international students with their process to obtain their I-20 from our office.
Quality Control Manager, 08/2018 - 11/2021
Sebus Group Of Comapnies City, STATE,
  • Directed production, performance and quality objectives for small package unit, spanning employee training and supervision, improvement initiatives, safety compliance, equipment maintenance and availability, scheduling and departmental goal attainment.
  • Observed customer specifications by monitoring quality control of finished products.
  • Coached team of staff 25 staff members in data production and management to boost department efficiency.
  • Inspected incoming raw materials shipments for compliance with quality standards agreed upon in vendor contracts, reporting discrepancies as necessary.
  • Reviewed standard operating procedures or quality assurance manuals to refine production processes or update for conformity to new regulations or policies.
  • Trained and developed employees in effort to contribute to overall professional growth.
  • Delivered reports on quality control metrics to internal departments for analysis as well as to outside vendors and contractors for consideration in new contracts.
  • Monitored execution of testing activities, directing supervisors, inspectors and floor workers according to testing specifications to gather accurate, useful data.
Volunteer Technology Specialist, 03/2014 - 01/2017
Church Of Jesus Christ Of Latter Day Saints City, STATE,
  • Updated supervisors and users within support tickets by recording status.
  • Maintained professional knowledge by attending workshops, reviewing professional publications and establishing networks with others.
  • Collected, analyzed and summarized technological information, findings and advancements for reports.
  • Optimized team productivity by effectively managing equipment and supply inventory.
  • Trained staff, (Bishopric & Ward Clerks) and faculty on proper use of technology equipments to prevent damage.
  • Provided troubleshooting and support for AV issues before and during presentations to manage smooth and productive activities.
  • Remained up to date on emerging technology and suggested actionable improvements to improve AV quality.
  • Coordinated appropriate equipment to fulfill needs of various wards events and presentations with as many auxiliaries.
Education and Training
Bachelor of Science: Computer Information Technology, Expected in 01/2022
-
Brigham Young University - Idaho - Rexburg, ID
GPA:
Status -
  • Completed professional development in Cyber security
  • Amazon Web Services (AWS)
  • Networking
  • HTML/Web Development
  • Programming
Associate of Science: General Agriculture, Expected in 08/2020
-
Stella Maris Polytechnic - Monrovia, Capitol Hill,
GPA:
Status -

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Resume Overview

School Attended

  • Brigham Young University - Idaho
  • Stella Maris Polytechnic

Job Titles Held:

  • International Service Personnel
  • Quality Control Manager
  • Volunteer Technology Specialist

Degrees

  • Bachelor of Science
  • Associate of Science

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