Consistently demonstrates a positive attitude and team player mind set. Versatile and effective when working with people of different backgrounds and temperaments. Highly effective in providing quality customer service, as well as making sure the customer always leaves happy. Accurately record, recall, and verbally communicate detailed information. Cooperatively work with others to produce and exceed expectations on daily work. Very accurate and rapid data entry, strong attention to detail. Proficient in all Microsoft Office programs. Typing speed of 65 wpm.
Exceptional customer service International finance knowledge International funds transfer process expertise Operations management Strong sense of banking ethics Supervision and training Practiced knowledge of bank security systems Complex problem solving Accomplishments Processed over 40% of the wires for UMB's International Payments department, at 99.94% accuracy, for the 2014 year.
Increased annual revenue by 10% by creating effective strategies to expand existing customer services within Mitchem Companies.
Integrated a more well rounded and thorough training and orientation program for new hires, as well as updated the ongoing training plan.
International Payment Operations Specialist November 2011 to CurrentUMB Bank － Kansas City, MO
International Payment Operations Specialist is responsible to execute international payment orders received by and from customers, perform detail-oriented data entry, review, verify and determine accuracy of international payment orders prior to final approval, research and apply proper routing to FX payment orders using all available routing resources and validate all routing within Zero Base.
Daily approval and review of other employee wire's to maintain accuracy.
Assist with training new employees and ongoing training of employees.
Processing monthly analysis reports for team and corporation.
This position sets up and maintain web records, build rate sheets, tolerance sheets, currency crosses, issue passwords and set up users.
This position will also notify customers of Foreign Exchange rates, currency and value dates on their transactions, review forward contract report and reconfirm all trades two days prior to maturity.
In addition, this position will act as international expert to all customers providing advice to international customers.
Daily use of Zero-Base, Global PayPlus, Main Frame, Bankers Almanac, SWIFT computer systems.
Office Manager January 2010 to November 2011Exterior Home Concepts － Leawood, KS
Efficiently manage, schedule, coordinate office functions and activities for a 6 person sales office.
Review and track daily sales reports.
Accurately compile internal and external customer communications.
Answer all phones, assisting customers with questions or issues pertaining to roof repair.
Place phone calls to customers, general managers, roofing companies and main office daily.
Control all accounts payable and accounts receivable for Leawood KS office.
Processing payroll for all employees at Leawood KS office.
Control expenses and prepare expense and analysis reports for main office.
Analyze resumes submitted for sales and office positions, and contact potential employees to schedule interviews.
Assist in the recruitment and orientation of new employees.
As well as ongoing training programs for employees.
Periodically assist general manager to customer homes, using my trained sales techniques to assist in the selling process.
Managed opening and closing times for the Leawood branch.
Customer Service and Collections Manager February 2008 to January 2010Mitchem Companies － Kansas City, MO
Promoted to manager after 6 months, supervising 15-20 employees.
Empowered to work and assist customers on issues related to assessing loan worthiness, developing a loan offer, and closing the loan.
Work effectively in a call center environment.
Made over 150 calls per day to achieve goal.
Enter data into the computer system fast and efficiently.
File paperwork in an organized manner.
Receive payments and post amount paid to customer account.
Grant extensions of credit.
Use automated telephone dialing system to contact customers and computer to record customer account information.
Answer phone calls from customers and transfer them to the appropriate agents.
Meets and exceeds monthly goals set by company in collecting debts owed, as well as surpassing sales goals for originating loans.
Provide excellent customer service and treat customers with the highest respect.
Contact customers in default and negotiate repayment terms.
Process daily deposits.
Loaded consumer loan applications into our loan processing program.
Maintained confidentiality of bank records and client information.
Customer Care/Stockman June 2001 to August 2003Wal-Mart － Lee's Summit, MO
Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Daily cash handling and deposit procedures Compared merchandise invoices to items actually received to ensure that shipments were correct.
Requisitioned merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials.
Transported packages to customers' vehicles.
Designed and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
Took inventory or examined merchandise to identify items to be reordered or replenished.
Provided information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Provided exceptional customer service.
Bachelors of Science : Business Management, 2014Park UniversityBusiness Management
Associates of science : Business Management, 2013Park UniversityBusiness Management
accounts payable, accounts receivable, advertising, attention to detail, call center, cash handling, closing, credit, client, excellent customer service, customer service, data entry, detail-oriented, e-mail, fast, Foreign Exchange, Frame, general manager, inventory, office, payroll, recruitment, research, routing, selling, sales, supervisor, supervising, SWIFT, tables, telephone, phones, phone, training programs, written