Efficiently manage, schedule, coordinate office functions and activities for a 6 person sales office. Review and track daily sales reports. Accurately compile internal and external customer communications. Answer all phones, assisting customers with questions or issues pertaining to roof repair. Place phone calls to customers, general managers, roofing companies and main office daily. Control all accounts payable and accounts receivable for Leawood KS office. Processing payroll for all employees at Leawood KS office. Control expenses and prepare expense and analysis reports for main office. Analyze resumes submitted for sales and office positions, and contact potential employees to schedule interviews. Assist in the recruitment and orientation of new employees. As well as ongoing training programs for employees. Periodically assist general manager to customer homes, using my trained sales techniques to assist in the selling process. Managed opening and closing times for the Leawood branch.
Efficient currency paying/receiving, coin paying/receiving, and high-speed currency processing. Accurately operate cash operation machinery; including scanners, high-speed processing equipment, and currency counters to assist in processing currency. Conduct physical counts and balance/reconcile counts of currency and coin totals against automated system. Quickly identify counterfeit currency. Document and transfer fraudulent currency according to procedures. Created charts and graphs to illustrate daily, monthly and annual financial reports.Enter customer account adjustments and deposit information into computer system. Balanced daily cash deposits and bank vault inventory with a zero error rate. Trained new employees on daily expectations and correct safety protocol. Offered quality suggestions for operation and customer service improvements.
Assisted department manager in supervising 10-15 employees. Empowered to work and assist customers on issues related to assessing loan worthiness, developing a loan offer, and closing the loan. Work effectively in a call center environment. Made over 150 calls per day to achieve goal. Enter data into the computer system fast and efficiently. File paperwork in an organized manner. Receive payments and post amount paid to customer account. Grant extensions of credit. Use automated telephone dialing system to contact customers and computer to record customer account information. Answer phone calls from customers and transfer them to the appropriate agents. Meets and exceeds monthly goals set by company in collecting debts owed, as well as surpassing sales goals for originating loans. Provide excellent customer service and treat customers with the highest respect. Contact customers in default and negotiate repayment terms. Process daily deposits. Loaded consumer loan applications into our loan processing program. Maintained confidentiality of bank records and client information.
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