International Air Export, Documentation, Customs filings, Excel, Training, Data Entry, 10 key, TSA Regulations.
Leading large organizations
Implementing new business systems
Improving product quality
Business Requirements Document (BRD)
B2B sales and service
Microsoft Office Suite
Social media and networks
Managing multiple priorities
Eye for detail
Narrative use cases
International Air Export CoordinatorJan 2012 to Current Kuehne + Nagel, Inc. － Tulsa, OkTracked departmental output. International export documentation, Customs export filing, Communications between TSA and airlines, Arranged trucking, billing, pass payments, legalization of documents, Implemented processes to streamline workflow. Documented business requirements, functional specifications and training procedures. Handled telephone inquiries. Ensured work was accomplished in a safe manner in accordance with established operating procedures and practices. Reviewed sales price and operating costs.
International Export CoordinatorOct 2006 to Jan 2012 Panalpina, Inc. － Tulsa , OKInternational shipping documents for Air and Ocean shipments, Customs filing for international transport, legalization of documents, Ensured that team member responsibilities were defined and understood. Established and maintained effective communication system. Monitored ongoing expenses relative to budget projections. Identified and drove creative solutions for problems. Arranged cargo transportation,
Hotline Specialist / Department ManagerOct 2000 to Oct 2006 Wal-Mart Inc, － Bentonville/Tulsa, AR/OKCoordinated and lead efforts across a large cross-functional team. Contributed to the strategy and business model for the product line. Planned, directed and monitored regulatory operations. Assessed the need for new or enhanced systems and applications. Provided strategic oversight of and input on the product roadmap. Ensured exceptional client service and quality product offerings. Ensured deliverables were within budget, on schedule and of superior quality. Planned, coordinated and controlled daily operations of the organization. Tracked departmental output. Implemented corrective actions.
Education and Training
High School Diploma1995Broken Arrow H.S. － Broken Arrow, OK, USA
Activities and Honors
Involved with fund raising for the Deaf and Autism communities in the Tulsa and surrounding areas.