Megan Claire qualifies in Customer Service with 4 years in fast-paced customer service and call center environments. Currently, she is attending NWACC where she is pursuing a Associates degree in Business and she will be transferring to the U of A to finish her Bachelor's degree in Supply Chain.
Skills
Strong decision making skills
Microsoft Office
Strong organizational skills
Advanced in Excel
Data Entry and typing
Quick learner
Exceptional communication skills
Strive to meet goals
Ability to lead groups of associates to one common goal
Work together as a team
Proficient in Outlook
Multi-line phone talent
Work History
Intermodal Appointment Specialist, 08/2013 - Current J.B. Hunt – North Liberty, IA,
Interact with other departments and customers via lotus notes, web based or phone call across the company, internally and externally all over the country
On record all involvement handled with each load such as emails sent, voicemail's left and when the customers contacted as documentation.
Schedule on average 0600-0800 appointments weekly with JB Hunt Host
Customer Care Agent , 08/2014 - Current Atlas Copco Drilling Solutions – Haltom City, TX,
Completes work
assignments and priorities.
Well aware of
company policies, procedures, and standards of ethics and integrity
represents company image to customers and associates
Escalate store
issues to the appropriate management.
Answers an
average of 75 calls per day by addressing customer inquiries and solve
problems to satisfy each customer
Meet each Walmart customer needs on case by case basis
Carhop, 05/2011 - 04/2014 Sonic – Allen, TX,
Serving and delivering quality food in a timely and efficient manner.
Respect co-workers and customers
Ensuring every customer leaves satisfied with their service
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