Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Skills
Oracle NetSuite
CRM Software
Excel
Microsoft Office Suite
CAD
Attention to Detail
Customer Service Management
Scheduling and Calendar Management
Data Entry and Database Software
Multi-Line Phone Systems
Research and Analytical Skills
Multitasking and Time Management
Business Administration
Work History
05/2021 to Current
Design Consultant Qurate Retail Group Inc. – Garden City, NY,
Developed space planning concepts, color palette selections and textile presentations.
Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
Created professional presentations using CAD to creatively communicate design intent and direction.
Engaged with customers to effectively build rapport and lasting relationships.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Responded to telephone and in-person requests for information.
Followed up with existing customers to provide additional support and address concerns.
Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Developed and grew leads through repeat business and customer referrals.
Listened to clients and introduced solutions to satisfy business and personal needs.
Logged reports, expenses, receipts and sales documents into digital database.
Worked to build relationships with customers and built potential for additional sales.
Networked within community to build and nurture successful relationships with new and long-term customers.
10/2018 to 05/2021
Interior Design StylistPatterson Dental Supply, Inc. – Boise, ID,
Welcomed showroom guests and displayed available design samples to clients.
Working with the multifamily industry.
Developed space planning concepts, color palette selections and textile presentations.
Consulted with clients to determine architectural preference to meet overall design goals.
Handled communication with clients by answering telephone calls and responding to emails and official letters.
Generated estimates and invoices for projects.
Worked with vendors and showrooms to produce quotes.
Participated in furniture selection and documentation of specifications.
Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
Designed floor plans, elevations, 3D perspective views and material boards for review and presentation.
Carefully reviewed contractor submittals of finish materials.
Maintained focus and organization to regularly complete tasks with precision, timeliness and flexibility to accommodate fluctuating assignments and emerging business trends.
Tracked inventory shipments and prepared spreadsheets detailing item information.
Represented company at national and regional trade shows.
Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
Assisted clients with budget considerations and made recommendations for furniture, wall hangings and accent items.
Specified and selected furniture, fixtures and lighting conditions to achieve desired effects.
Developed project design documents and presentations for clients to seek construction approval.
01/2016 to 06/2018
Office Administrator Academic CoordinatorBreckenridge Montessori – City, STATE,
Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
Interacted with customers by phone, email or in-person to provide information.
Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Answered multi-line phone system and transferred callers to appropriate department or staff member.
Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Implemented school policies, procedures and systems to promote safe and healthy environment in compliance with state standards.
Oversaw safety requirements, inspection and certification procedures to facilitate annual licensing review.
Built positive relationships with parents to involve families in educational process.
Produced monthly reports using advanced Excel spreadsheet functions.
Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Increased parent satisfaction through superior IEP meetings and family conferences to improve parent-child bonding skills.
Analyzed budget and implemented financial plans for academic programs and related events.
02/2013 to 03/2016
Territory Sales RepresentativeScreen Vision – City, STATE,
Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Maintained relationships with established accounts and prospected new retailers by calling on customers and engaging prospects in person.
Proactively negotiated profitable contracts for all product lines and performed cold-calling to senior leadership to expand territory sales.
Attended advanced training sessions and conferences to increase product knowledge and productivity.
Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Presented information to customers, peers and all levels of management.
Developed new business relationships and maintained existing through regular communications and effective account management.
01/2010 to 10/2013
Accounting Assistant/Office AdministratorChildren's Learning Adventure – City, STATE,
Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Used accounting software to prepare weekly and monthly financial reports.
Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
Prepared itemized statements, bills or invoices and recorded amounts for school admissions .
Recruited, selected and retained quality administrators, teachers and support staff.
Brought center into full compliance with licensing and safety regulations for fire and disaster preparedness, Department of Public Health codes and USDA nutritional guidelines.
Managed program paperwork and child records to comply with state requirements.
Operated under licensing guidelines to protect health, safety and well-being of children.
Attended approved training and continuing education courses to maintain certifications.
Education
Expected in 09/2010
High School Diploma: Plano East Sr. High - Plano, TX, GPA:
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