close
  • Dashboard
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Customer Service
      • Education
      • Sales
      • Manager
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Microsoft Word
      • Professional
      • Modern
      • Traditional
      • Creative
      • View All
    • Resume Services
    • Resume Formats
      • Resume Formats
      • Chronological
      • Functional
      • Combination
    • Resume Review
    • How to Write a Resume
      • How to Write a Resume
      • Summary
      • Experience
      • Education
      • Skills
        • Skills
        • Hard Skills
        • Soft Skills
    • Resume Objectives
  • CV
    • CV
    • CV Examples
    • CV Formats
    • CV Templates
    • How to Write a CV
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Customer Service
      • Marketing
      • Sales
      • Education
      • Accounting
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Questions
  • Resources
  • About
    • About
    • Reviews
  • Contact
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Interim Support Services Manager
Please provide a type of job or location to search!
SEARCH

Interim Support Services Manager Resume Example

Love this resume?Build Your Own Now
INTERIM SUPPORT SERVICES MANAGER
Professional Summary

Enthusiastic IT Manager with a proven success in leadership, operational excellence and organizational development with keen understanding of customer experience within the Information Technology industry. Recognized for inspiring team members to excel and encouraging creative work environments. Eager to contribute to team success through hard work, attention to detail and excellent organizational Skills.

Accomplishments
  • Multi-Factor Authentication for Staff and Faculty
  • Created marketing pamphlets and business cards for IT Services
  • Modified and streamlined new student orientation process for photo IDs
  • Upgraded to ServiceNow as the new ticketing management system
  • Maintained and updated computer lab inventory in VeraLab
  • Endpoint vulnerability mitigation
  • Maintain Helpdesk staffing during peak times and normal hours
  • Maintain up-to-date website for IT Support Services and services areas
  • Update and maintain Knowledge Base articles in ServiceNow
  • Acquired Deputy for scheduling all ITS student assistants
  • Identified and assigned professional development training for team members
Skills
  • Teamwork/Collaboration
  • Logistics support services
  • Support services identification
  • Preventive maintenance services
  • Technical support and assistance
  • Staff direction and support
  • Team collaboration
  • Business development support
  • Project coordination
  • Agile work processes
  • Customer Service/Experience
Education
Master of Business: Public Administration, Expected in 05/2021
California State University - Bakersfield - City, State
Bachelor of Science: Computer Information Systems, 06/2004
California State Polytechnic University, Pomona - City, State
Honors and Awards

• Service Aware Recognition from CSU Bakersfield– 5 years of service (2019)
• ITIL Foundation Certificate (2017)
• Certificate of Appreciation from CSU Bakersfield Housing (2015)
• Kaiser National Help Desk Team Star (2005)
• Commendation of Service from Board of Trustees (2003)
• Certificate of Appreciation on behalf of Multi-Cultural Council (MCC) for Directing MCC Culture Show (2002)
• Award and State Seal from Governor Gray Davis (2001)
• Congratulatory recognition letters from: Gov. Gray Davis, Senator Bob Margrett, Secretary of State Bob Jones, and Assemblyman Dennis Mountjoy (2001 – 2002)

Work History
Interim Support Services Manager, 05/2018 to Current
University Of Arkansas – Bentonville , AR
  • Conducted training and change management processes to improve operations
  • Supervised and led employees to high performance levels in cross-functional matrix management structure
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
  • Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
Computer Lab Manager, 01/2017 to 05/2018
Caci International Inc. – Omaha , NE
  • Collaborated with vendors to locate replacement components and resolve advanced problems
  • Executed various techniques, including Verlab and BigFix to maintain endpoint clients on a regular basis, keeping most clients fully operational during peak periods
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
  • Broke down and evaluated user problems using test scripts, personal expertise and probing questions
  • Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
Help Desk Supervisor, 04/2014 to 12/2016
Churchill Downs Incorporated – Lexington , KY
  • Led internal product training for Remedy (former ticket management system) and BigFix to train support team on supporting faculty, staff, and students
  • Built and provided basic end-user troubleshooting and desktop support on Windows and Apple systems
  • Identified and solved technical issues using variety of diagnostic tools including MyCSUB, Blackboard, FirstClass, and MeetingMaker
  • Served as Subject Matter Expert on McAfee Encryption and Kroll Data Recovery, functioning as primary escalation point for most related issues
IT Technician, 05/2013 to 01/2014
Brown Armstrong Accountancy Corporation – City , STATE
  • Monitored systems in operation and input commands to troubleshoot areas on various accounting platforms
  • Provided solutions to operations issues for users via phone, email, web teleconference, and in-person
  • Communicate with vendors regularly regarding new hardware and providing support for existing equipment and relaying information to MIS Committee
  • Setup a fully functional, reliable, and up-to-date inventory database to link employees with specific equipment for tracking and accountability
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

94Good
Resume Strength
  • Word choice
  • Measurable results
  • Typos

Resume Overview

School Attended

  • California State University - Bakersfield
  • California State Polytechnic University, Pomona

Job Titles Held:

  • Interim Support Services Manager
  • Computer Lab Manager
  • Help Desk Supervisor
  • IT Technician

Degrees

  • Master of Business : Public Administration , Expected in 05/2021
    Bachelor of Science : Computer Information Systems , 06/2004

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Support-Services-Program-Manager-resume-sample

Support Services Program Manager

Care Initiatives

Atlantic , IA

Support-Services-Manager-resume-sample

Support Services Manager

Grimmway Farms

Arvin , CA

Manager,-Support-Services-resume-sample

Manager, Support Services

Envoy Air Inc.

Fargo , ND

  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
  • Work Here
  • Contact Us
  • FAQs
  • Accessibility
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2022, Bold Limited. All rights reserved.