SEARCH

Interim Family Services Manager Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
CD
INTERIM FAMILY SERVICES MANAGER
Summary

Experienced Public Health Social Worker with 12+ years' leadership experience providing micro and macro services to the maternal & child health population. Strong work ethic & energetic interpersonal skills required to interface with all levels of management, community collaborators and clientele. Passionate big-picture thinker & insightful problem solver who integrates evidence-based approach, systems thinking, and life course perspectives to identify and address egregious social issues and health disparities within vulnerable populations

Skills
  • Maternal & Child Health Initiatives
  • MCH Program Design, Development and Management
  • Social Work with medically fragile children/CYSHCN
  • Multidisciplinary Team approach to whole-child care
  • Bioethics and end-of-life decision making
  • Child abuse and neglect subject matter expert
  • Team Development & Support
  • Team building, including candidate identification, onboarding, and support
  • Educational Training Development
  • Community & Stakeholder Collaborative Development
Experience
07/2020 - 02/2021Interim Family Services ManagerCompany Name | City, State
  • Collaborated with multidisciplinary teams across three hospital campuses in the development of 24/7 psychiatric social work crisis coverage in the Emergency Departments.
  • Developed Standard Operating Procedures for implementation of 24/7 psychiatric social work practice in the emergency department Hired, onboarded and supervised a team of 57 psychiatric/behavioral health social workers, aligning their practice with system and Joint Commission policies and protocols Developed and implemented system-critical telemental health virtual assessment process for cross-campus and satellite location support Developed community level education and training regarding psychiatric social work support in the emergency department - providing 15 sessions to statewide stakeholders, including over 500 child protective service workers.
04/2012 - 07/2020Social Work Supervisor/Team LeadCompany Name | City, State
  • Supervised and provided clinical oversight to 57 social workers, including outpatient primary care and specialty clinics, and Emergency Department Services.
  • Provided ongoing support through monthly or ad hoc folder meetings, as well as annual performance evaluations for all staff.
  • Interviewed, onboarded and supported new hires, including master's student trainees.
  • Support included ongoing supervision for employees seeking licensure.
  • Created and supported the development of new social work roles in the intestinal rehabilitation clinic, teen transplant/transition clinic, and medically complex clinics.
  • Provided comprehensive social work support to children and families requiring liver and multivisceral transplants, including psychosocial assessments, individual and family therapy, case management, discharge planning and referrals, and lifespan support, from diagnosis through transition to adult care.
  • Served as transplant ethics liaison, and participated in end-of-live and palliative support for patients and families.
  • Managed budget and payroll for three large cost centers, including budget items funded through grants and donations.
  • Collaborated with organizational, community, and statewide partners, including child protective services, child safety and child death review boards.
01/2011 - 01/2012State Program ConsultantCompany Name | City, State
  • Personal Care Services Monitored and analyzed performance of 180 DSHS case managers located in eight regional offices throughout the state for Medicaid's Personal Care Services program for children with special health care needs, a program with approximately 11,000 current recipients, ages birth through 20 years.
  • Provided state and federal policy interpretation, technical assistance, and support to regional DSHS case managers Developed and maintained training/continuing education program for regional DSHS staff and stakeholders Project lead for the benchmarking, and development of appropriate tools for annual regional quality assurance assessments regarding case management efficacy, efficiency, and adherence to program policies Drafted policy updates and program guidance documents for regional staff Supported program policy in Medicaid Fair Hearings requested by client and/or client's representative.
01/2010 - 01/2011Regional CoordinatorCompany Name | City, State
  • Implementation of regional tobacco program evaluation, planning and assessment with subsequent development of five-year plan to include involvement of all 30 regional counties.
  • Alignment with measurable objectives for formal evaluation per CDC funding.
  • Development of regional work tool utilizing available health, socioeconomic, and behavioral data to form an indicator worksheet through which county-level identification of prevention or cessation focuses are delineated more clearly than regional level BRFSS or YRBSS data Collaborative creation of two community health and wellness coalitions, with significant technical support for planning and implementation for county needs assessment survey and coalition training using CDC's Tools for Community Action, strategic prevention framework and CHANGE strategies.
  • Identification and training of community leadership regarding best practices for sustainable community change.
  • Dissemination of thirdhand smoke information, FDA policies regarding Family Smoking Prevention & Tobacco Control Act and other novel initiatives to key stakeholders in DSHS Health Region 7.
Education and Training
Master's of Public Health (MPH): Maternal And Child Health
University Of Alabama At Birmingham | City, State

GPA: 3.87, Awarded HRSA MCHB Pediatric Pulmonary Center Leadership Traineeship Scholarship -August 2008-2009, Traineeship Dissertation - Attitudes and Methods of Transition of Youth with Special Healthcare Needs at Children's Hospital of Alabama and UAB Department of Pediatrics

Master's of Social Work
University Of Alabama | City, StateGPA: 4.0, Member of Phi Alpha Honor Society
Bachelor of Science: Business Administration
Huntingdon College | City, StateGraduated cum laude
Activities and Honors
National Association of Social Workers - GA Chapter. Member since 2012 American Public Health Association. Member since 2008 Childkind, Inc., Atlanta Georgia. Board Member since 2017
Professional Achievements
  • Designed and implemented 24/7 psychiatric behavioral health crisis social work support for three emergency rooms across Children's Healthcare of Atlanta.
  • Created and supported two new social work FTE positions, incorporating measurable, strategic outcomes based on MCH National Performance Measures, for Children's Healthcare of Atlanta Intestinal Rehabilitation Program and Medically Complex Program, programs which serve as the medical home for 80+ and 500+ medically fragile children in the state of Georgia.
  • Provide ongoing oversight, monitoring and subject matter expertise regarding services provided to medically complex children in foster care through Board of Directors appointment to Childkind, Inc., Georgia's only medical foster home placement organization.
  • Supervised the Transplant Adolescent Transition Program for the Children's Healthcare of Atlanta Pediatric Transplant Program for patients with heart, liver and kidney transplants.
  • Oversaw social work staff who are tasked with clinical activities for 200+ adolescent patients over the age of 14, and ensure successful transfer of 30+ patients to adult care annually.
  • Serve as a HRSA MCHB grant reviewer, including Region IV Title V grant reviews since in summers 2017.
  • Conduct extensive, deliberative review, and collaborate with MCHB and state leadership for successful onsite review, productive discussion and feedback session.
  • Designed and provide ongoing delivery of county, regional and statewide trainings for Georgia Division of Family and Children Services(DFCS) regarding medical neglect of medically fragile children, with continuous collaboration, case review, and program evaluation between Children's Healthcare of Atlanta and DFCS.
  • Developed key performance index dashboard for the Personal Care Services Program through the Texas Department of State Health Services, Case Management for Children and Pregnant Women.
  • This allowed for immediate measurement and monitoring of several key processes, including resource allocation, identification and evaluation of thematic issues, and measurement of time for issue resolution.
  • Provided leadership to Texas Department of State Health Services Tobacco Prevention and Control Region 7, specifically: Improved targeted utilization of Tobacco Quitline resources to maternal and child health-related clientele; Aligned new partnerships with Head Start and Early Head Start programs regarding second- and third-hand smoke prevention; and, incorporated strategic county and regional data regarding determinants of health to direct efforts related to prevention or control.
  • Organized and managed collaboration between Texas Department of State Health Services Region 7 and United States Public Health Service Commissioned Corps training operation in 2010.
  • This collaboration resulted in training and implementation of a door-to-door public health survey in San Saba County, TX, gaining a stronger understanding of the health behaviors of frontier county residents.
  • Through this effort, a tri-county community health improvement partnership was formed.
Certifications
Licensed Clinical Social Worker- State of Georgia: CSW005183, exp. 09/30/2022
Interests
HRSA MCHB Grant Reviewer - Title V and other annual grant reviews since 2017.
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • University Of Alabama At Birmingham
  • University Of Alabama
  • Huntingdon College

Job Titles Held:

  • Interim Family Services Manager
  • Social Work Supervisor/Team Lead
  • State Program Consultant
  • Regional Coordinator

Degrees

  • Master's of Public Health (MPH) : Maternal And Child Health
    Master's of Social Work
    Bachelor of Science : Business Administration

Similar Resumes

View All
Interim-Support-Services-Manager-resume-sample

Interim Support Services Manager

Bakersfield, California