Interim Director Of Student Success resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

High-achieving [Type] Producer well-versed in consulting with clients and building loyal, lasting relationships. Top-notch communicator and problem-solver with superior [Type] and [Type] skills developed over [Number] years' experience in [Industry].

Astute educator with proven background meeting and exceeding operational objectives across [Number]-year career. Maintain currency on trends in field to keep systems modernized and streamlined. People-person with excellent organizational skills.

Results-driven [Job Title] successful at optimizing administrative procedures to control costs and improve operations. Experienced in building positive relationships with students and teachers to underpin sustainable policies. Natural leader and analytical problem-solver with articulate communication style.

Results-focused higher education professional with strength in [Skill]. Proactive leader with strengths in communication and collaboration. Proficient in leveraging [Area of expertise] and [Area of expertise] knowledge to promote [Result]. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Dedicated [Job Title] possessing outstanding teaching capabilities and more than [Number] years of experience in higher education. Successful in encouraging and monitoring progress of individual students to promote student success. Consistently creates intriguing lessons to challenge students. Dedicated Educator with extensive experience partnering with parents and ensuring success of students. Skilled at providing feedback on individual progress of students and discussing specific needs.

  • Problem-Solving
  • Task Delegation
  • Verbal and Written Communication
  • Time Management
  • Education Programming
  • Critical Thinking
  • Operational Reporting
  • Multi-tasking
10/2018 to Current Interim Director of Student Success University Of Utah | Stansbury Park, UT,
  • Developed and presented new ideas and conceptualized new approaches and solutions.
  • Coordinated activities with other departments to expedite work and improve interdepartmental performance.
  • Managed staff, financials and key performance indicators to facilitate business operations.
  • Cultivated and maintained relationships to promote positive work culture.
  • Met with stakeholders to address issues and implement solutions.
  • Worked with department managers to formulate annual budgets.
  • Drafted mission and vision statements to outline objectives and motivate employees.
  • Partnered with staff to create professional development plans to support personal and business growth.
07/2007 to 12/2016 Administrative Manager Victory Housing, Inc. | Bel Pre Farms, MD,

*Coordinated day-to-day operations for all anesthesia operating room staff

*acted as a liaison between patients, technologists, and physicians

*trained new staff in office protocols

*managed daily operating room schedule, booked and placed OR cases

*handled all patient complaints/issues

*wrote grant applications for ongoing research projects

*Received Pamela Ellis Customer Service Award and Recognition 2009, 2010, 2012*

  • Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.
  • Delivered comprehensive training to maintain compliance requirements.
  • Communicated job expectations and trained staff to promote team building and discipline.
  • Recruited, trained and developed administrative team to support corporate growth and objectives.
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Oversaw CRM updates and backups, report generation and troubleshooting requisition.
  • Created and maintained operations manual to document systems and standards.
  • Prepared detailed spreadsheets of weekly and monthly sales statistics and expenses.
  • Managed corporate digital marketing activities and handled e-newsletters, website and social media accounts.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Managed daily operations within [Type] office by supporting continuous delivery of excellent services and care.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Evaluated program performance against expectations.
  • Supported development of [Type] budgets and financial projections.
  • Directed administrative professional teams and assessed individual progress and efficiency.
06/2000 to 12/2009 Weekend Supervisor The Savings Bank | City, STATE,

· Oversaw all teller transactions, handled customer inquiries, diffused problematic employee & customer situations, was personally responsible for $100,000+ per day, maintained vault filing, tracked teller progress and goals using Excel, trained all new employees, handled cash and bank service transactions while selling Bank’s products and services

*Received TSB Customer Service Representative of the Year Award 2001, 2003, 2006, 2008*

  • Managed group of [Number] team members completing [Type] work.
  • Oversaw diverse activities such as customer relations and inventory management.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Responded to customer questions regarding products, prices and availability.
  • Reviewed completed work to verify consistency, quality and conformance.
Education and Training
Expected in Bachelor of Arts | Psychology Southern New Hampshire University, Hooksett, NH GPA:
  • 2022 Endicott College Advisor of the Year
  • Promoted to Interim Director of Student Success and Retention from Student Success Coordinator due to the implementation of a new exit interview process and the creation of an at-risk student probation program that helped achieve an increased College retention rate by 4%, achieving 87% in Fall 2021.
  • 3 time Pamela Ellis Award winner for Outstanding Customer Service at MGH
  • 4 time TSB Customer Service Representative of the Year Award winner

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Southern New Hampshire University

Job Titles Held:

  • Interim Director of Student Success
  • Administrative Manager
  • Weekend Supervisor


  • Bachelor of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: