Interim Director Of Student Success resume example

*Coordinated day-to-day operations for all anesthesia operating room staff

*acted as a liaison between patients, technologists, and physicians

*trained new staff in office protocols

*managed daily operating room schedule, booked and placed OR cases

*handled all patient complaints/issues

*wrote grant applications for ongoing research projects

*Received Pamela Ellis Customer Service Award and Recognition 2009, 2010, 2012*

• Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.
• Delivered comprehensive training to maintain compliance requirements.
• Communicated job expectations and trained staff to promote team building and discipline.
• Recruited, trained and developed administrative team to support corporate growth and objectives.
• Conducted staff performance evaluations to monitor progress and individual skills.
• Oversaw CRM updates and backups, report generation and troubleshooting requisition.
• Created and maintained operations manual to document systems and standards.
• Prepared detailed spreadsheets of weekly and monthly sales statistics and expenses.
• Managed corporate digital marketing activities and handled e-newsletters, website and social media accounts.
• Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
• Managed daily operations within [Type] office by supporting continuous delivery of excellent services and care.
• Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
• Evaluated program performance against expectations.
• Supported development of [Type] budgets and financial projections.
• Directed administrative professional teams and assessed individual progress and efficiency.

· Oversaw all teller transactions, handled customer inquiries, diffused problematic employee & customer situations, was personally responsible for $100,000+ per day, maintained vault filing, tracked teller progress and goals using Excel, trained all new employees, handled cash and bank service transactions while selling Bank’s products and services

*Received TSB Customer Service Representative of the Year Award 2001, 2003, 2006, 2008*

• Managed group of [Number] team members completing [Type] work.
• Oversaw diverse activities such as customer relations and inventory management.
• Resolved customer complaints and adjusted policies to meet changing needs.
• Responded to customer questions regarding products, prices and availability.
• Reviewed completed work to verify consistency, quality and conformance.