Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Higher education professional with talent for program development. training, and strategic thoughtful planning. Strong knowledge of disability from a social justice lens as well as other areas of diversity and inclusion. Communicative and team-oriented with proficiency in organizing and planning time sensitive projects with far reaching impact and implications. Proven history of fostJessicag collaboration and commitment to overarching goals to meet team, individual and management objectives.

  • Program management
  • Proficient in strategic thinking and planning
  • Commitment to Diversity, Inclusion, and Equity
  • Collaboration
  • Leadership
  • Team building
  • Reliable and trustworthy
  • Training & Development
  • Decision-making
  • Written and verbal communication
Interim Director, 10/2018 - 06/2019
Albany Charter School Network East Palo Alto, CA,

· Oversaw the operations of Student Disability Services on Ithaca and Cornell Tech NYC campuses with over 1,900 registered students with responsibilities including:

o Assess eligibility for disability services and provide written notice to students of all decisions regarding eligibility for services;

o Engage in the interactive disability accommodation process with students and faculty to determine and implement reasonable accommodations throughout a student’s enrollment.

o Facilitate accommodations and services with campus partners, including the CULift program.

o Supervise of the delivery of auxiliary aids and services (e.g., interpreting and captioning services, accessible media services, notetaking assistance).

o Supervise three Assistant Directors, the Office Manager, and a temp Student Services Associate while simultaneously onboarding and training 3 new staff members.

· Served on Cornell Health senior leadership and Student & Campus Life divisional leadership teams.

· Managed the SDS budget and contracts with external consultants, vendors, and service providers.

· Collaborated as needed with Legal Counsel’s office in foreseeing and/or addressing ADA complaints.

· Served as member of the University ADA Coordinator Team.

Disability Studies Instructor, 01/2011 - 03/2015
One Gas Hutchinson, KS,

-Transformed existing Disability Studies weekly seminar course (with different guest lecturers) into the first Introduction to Disability Studies three credit cohesive course at Cornell University.

-Co-designed and co-instructed ILRLR 1200 introduction to Disability Studies for five semesters (first semester was 7 week course and then expanded to 14 weeks for next 4 semesters).

-Designed and taught ILRIC 1300 Global Service-Learning and Disability for 2.5 semesters for students preparing to engage in summer disability related service learning activities abroad.

-Nominated for ILR teaching award in Spring, 2015

Project Coordinator, 07/2008 - 03/2015
Georgetown University Washington, DC,

· Coordinated, maintained and monitored effective technical assistance programs across EDI federal grant funded projects (Northeast ADA Center/NEADA and the National Employer Technical Assistance Center/NETAC) to ensure provision of information on the ADA and related laws and disability issues to customers on toll free lines and via email in an accurate, documented, professional and timely manner. Customers included individuals with disabilities, employers, service providers, local/state governmental entities, businesses, educators, and others.

· Selected, trained, and supervised a Technical Assistance (TA) Specialist team across both projects.

· Oversaw regular inputting and tracking of technical assistance activities into online reporting systems.

· Assisted Project Directors with oversight of project deliverables progress and completion, as well as national and regional support activities, including quarterly and annual reporting efforts.

· Maintained and developed/disseminated knowledge of issues, including new regulations and interpretations released by regulatory agencies affecting the implementation and enforcement of the ADA and related laws through fact sheets, newsletters, articles, and project websites.

· Designed and implemented live and webinar trainings for multiple stakeholder groups.

· Served as Coordinator of National ADA Network Technical Assistance Workgroup.

· Assisted EDI in their student related initiatives including the recruitment, hiring, and training of student workers, tracking of student interest in our employment and research opportunities, and advising and assisting Cornell students with disability research and professional interests.

· Served as primary coordinator of EDI’s summer international disability and employment service learning experiences- managed the student recruitment and selection process, taught a pre-departure course to selected students, coordinated all logistical preparations, provided support during their summer sojourn, and assisted with post-program student debriefing and reporting back/out efforts.

Assistant Director, 03/2015 - Present
Student Disability Services City, STATE,

· Manage a student caseload of over 800 undergraduate, graduate, and professional students with various medical and/or mental health, attention/learning, sensory, or mobility, disabilities.

· Evaluate disability documentation to determine eligibility for disability services.

· Engage students in the interactive disability accommodation process to determine appropriate accommodations to facilitate equal access and participation to Cornell’s programs.

· Supervise the provision of auxiliary aids and services particularly to students who are deaf/hard of hearing, and to those requiring notetaking assistance.

· Collaborate with University offices including Housing, Dining, Conference Services, Facilities, Transportation/Parking Services, and Residential Programs to ensure disability access to non-academic programs and services.

· Collaborate with Environmental Health and Safety and first responders on emergency planning and evacuation for students in residence halls and academic buildings.

· Advise, and partner with, faculty on disability compliance obligations and best practices toward managing and implementing academic accommodations.

· Work with SDS colleagues to develop and/or update policies, procedures, and information dissemination in response to emerging disability issues and toward providing more efficient and clear communication and service for students and faculty.

· Design and implement trainings and presentations on SDS, disability issues, access and inclusion, to a variety of audiences upon request, including undergraduate, graduate, and professional academic faculty/administration, Residential Programs staff, Cornell Minds Matter, Prefreshman Summer Program, College Mentors, Cornell Dining/CatJessicag, Student and Campus Life Divisional leaders, and SDS registered students.

Education and Training
Master of Arts: Community Clinical Psychology, Expected in 05/2000
Mansfield University of Pennsylvania - Mansfield, PA
Bachelor of Science: Psychology, Expected in 05/1996
Mansfield University of Pennsylvania - Mansfield, PA
Certificate of Completion: , Expected in 05/2013
Project Management Essentials - Cornell University,
Certificate of Completion: , Expected in 05/2012
Supervisory Programs I And II - Cornell University,
Certificate of Completion: , Expected in 06/2008
Basic ADA Building Blocks Moderated Webcourse - National ADA Center Network,
Certificate of Completion: , Expected in 08/2012
Harold D. Craft Leadership Program - Cornell University,

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School Attended

  • Mansfield University of Pennsylvania
  • Mansfield University of Pennsylvania
  • Project Management Essentials
  • Supervisory Programs I And II
  • Basic ADA Building Blocks Moderated Webcourse
  • Harold D. Craft Leadership Program

Job Titles Held:

  • Interim Director
  • Disability Studies Instructor
  • Project Coordinator
  • Assistant Director


  • Master of Arts
  • Bachelor of Science
  • Certificate of Completion
  • Certificate of Completion
  • Certificate of Completion
  • Certificate of Completion

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