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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Adaptable professional with 18.5+ years of experience and a proven knowledge of community-driven programs. Aiming to leverage my skills to successfully fill the Office Manager role at your company. Talented Director with excellent marketing, customer service and facility oversight skills coupled with more than 20 years of experience. Highly effective and comfortable working with people at all organizational levels.

Skills
  • Issues resolution
  • Budgeting
  • Strategies and goals
  • Staff Management
  • Project Management
  • Business administration
Work History
Interem Director, 07/2020 to Current
Community Solutions, Inc.New London, CT,
  • Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
  • Developed and distributed employee work schedules based on operational needs and employee requests.
  • Coordinated with other healthcare providers concerning treatment plans for patients.
  • Remained educated on emerging healthcare technologies and wrote proposals for possible purchases of new equipment to stay at forefront of innovation.
  • Maintained up-to-date information in electronic medical records software.
  • Kept records of expenses and monitored budget while recommending opportunities for cost savings.
  • Developed and updated department goals and achievements throughout fiscal year.
  • Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
  • Monitored and notified senior management on expenditures and plans concerning budget and fiscal matters.
  • Responded to inquiries from doctors, nurses and patients with accurate information.
  • Represented office during board and community meetings, delivering supporting information and announcing new facility programs and initiatives.
  • Reviewed and evaluated test results to suggest care and treatment options.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
  • Launched 3 Pilot Programs for Access Health during the Year 2020-2021.
MIDLANDS ACCESS HEALTH PROGRAM MANAGER, 06/2015 to Current
Palmetto Health Richland/Prisma HealthCity, STATE,
  • Advocate for clients or patients to resolve crises.
  • Collaborate with other professionals to evaluate patients' medical or physical condition and to assess client needs.
  • Refer patient, client, or family to community resources to assist in recovery from mental or physical illness and to provide access to services such as financial assistance, legal aid, housing, job placement or education.
  • Utilize consultation data and social work experience to plan and coordinate client or patient care and rehabilitation, following through to ensure service efficacy.
  • Organize support groups or counsel family members to assist them in understanding, dealing with, and supporting the client or patient.
  • Modify treatment plans to comply with changes in clients' status.
  • Monitor, evaluate, and record client progress according to measurable goals described in treatment and care plan.
  • Supervise and direct other workers providing services to clients or patients.
  • Develop or advise on social policy and assist in community development.
  • Oversee Medicaid- and Medicare-related paperwork and recordkeeping in hospitals.
  • Plan and conduct programs to combat social problems, prevent substance abuse, or improve community health and counseling services.
  • Serves as a liaison between participants, medical homes and other providers to provide effective health navigation services to participants.
COMMUNITY SERVICE COORDINATOR, 03/1992 to 05/2004
Palmetto Health Richland/Prisma HealthCity, STATE,
  • Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
  • Recruit, interview, and hire or sign up volunteers and staff.
  • Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
  • Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
  • Direct activities of professional and technical staff members and volunteers.
  • Plan and administer budgets for programs, equipment and support services.
  • Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
Education
Bachelors of Science: Business Management, Expected in
UNIVERSITY OF PUGET SOUND - Tacoma, WA
GPA:
Accomplishments
  • Palmetto Health Richland, Columbia, SC / Feb 1991 - May 1992.
  • Answer telephones and direct calls to appropriate staff.
  • Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
  • Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
  • Complete insurance or other claim forms.
  • Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
  • Receive and route messages or documents, such as laboratory results, to appropriate staff.
  • Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.
  • Transmit correspondence or medical records by mail, e-mail, or fax.
Certifications
Community Services University American Red Cross Certified Nursing Assistant CPR Certified OSHA First Aid

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Resume Overview

School Attended

  • UNIVERSITY OF PUGET SOUND

Job Titles Held:

  • Interem Director
  • MIDLANDS ACCESS HEALTH PROGRAM MANAGER
  • COMMUNITY SERVICE COORDINATOR

Degrees

  • Bachelors of Science

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