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integrated service tech resume example with 15+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Summary

Dependable client service rep aiming to contribute 8 years of positive industry experience to a client service role. Committed to fostering the Mitchell/Genex/Coventry mission through an unyielding work ethic and dedication to quality and client satisfaction. I am a client service rep highly effective at providing fast, high-quality service to satisfy customers and meet tough productivity demands and enthusiastic about applying 8 years of experience to a new role.

Skills

Excellent interpersonal skills for communicating with peers and customers to sort out issues.

Mathematical skills for performing accurate calculations.

Computer knowledge for maintaining databases and entering records using a computer system.

Enjoys mentoring new peers and working with a team to develop new processes and workflows to streamline daily work.

Knowledge of medical terminology, billing and codes and equipment and latest medications on the market .

Work History
09/2013 to Current
Integrated Service Tech Shields Health Solutions Elkridge, MD,
  • Reviewed and confirmed bill pricing with provider PPO and insurance contracts.
  • Maintained proper provider records by updating provider demographic data.
  • Documented all changes and actions in computer-based tracking system.
  • Worked with team members to implement new processes and workflows for department.
  • Spoke with providers to educate on contracts and overall network questions, also assisted injured patients by locating providers within our network for treatment.
  • Mentored new employees.
  • Assisted with trial system testing.
  • Assisted with department related high priority projects.
10/2008 to 09/2013
Senior Pharmacy Technician Baptist Healthcare System, Inc. Danville, KY,
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Reviewed and verified customer information and insurance provider information.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Supervised 4 pharmacy technicians and coordinated day-to-day assignments.
  • Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
  • Collected co-payments or full payments from customers.
  • Coordinated verification and filling of more than 200 daily prescriptions in high-volume retail pharmacy environment.
  • Restocked automated medication dispensing equipment.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Counted, measured, and compounded medications following standard procedures.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
05/2006 to 10/2008
Pharmacy Technician CVS Pharmacy City, STATE,
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Restocked automated medication dispensing equipment.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Collected co-payments or full payments from customers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Counted, measured and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Reviewed and verified customer information and insurance provider information.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Prepared bills for insurance companies and submitted required paperwork.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Counted, measured, and compounded medications following standard procedures.
Education
Expected in 05/2005 to to
High School Diploma:
Robinson High School - Tampa, FL
GPA:
Expected in to to
No Degree: Mass Communications
Hillsborough Community College - Tampa, FL
GPA:

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Resume Overview

School Attended

  • Robinson High School
  • Hillsborough Community College

Job Titles Held:

  • Integrated Service Tech
  • Senior Pharmacy Technician
  • Pharmacy Technician

Degrees

  • High School Diploma
  • No Degree

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