Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Career Overview

Customer-focused and reliable customer and human service professional with over 10 years client interface experience.

Core Strengths
  • Strong organization skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Courteous demeanor
  • Adaptive team player

Assisted customers over the phone and in person regarding housing, food, and community resources. Maintained service data and provided required monthly reports listing customers needs and disposition. Referred customers to appropriate community resources.

Work Experience
02/2007 to Current Intake Specialist Tandem Diabetes Care | Los Angeles, CA,

Develop knowledge of community resources to provide and review with the customer, information regarding relevant agency services and community resources; Channel inquiries unrelated to the Department of Social Services to the appropriate Resource. Educate the community about customers' rights and self-determination. Provide immediate information in a supportive manner to the individual/family seeking service. Conduct a face to face or phone interview for the individual/family. Maintain accurate and complete case records.

01/2005 to 02/2007 Career Counselor Boston Medical Center | Boston, MA,

Interviewed prospective students and completed referrals; completed intake paperwork for new students; conducted trainings on social skills; provided counseling and support to students assigned to caseload; met with students on a monthly basis to monitor their progress in the program; completed case notes of contacts with students and documented their progress.

Educational Background
Expected in Bachelor of Science | Human Resource Management Strayer University, Baltimore, MD GPA:

2010- Present

Expected in 2004 Bachelor of Arts | Psychology College of Staten Island, Baltimore, MD GPA:
Expected in 2000 High School Diploma | Business Curtis High School, Staten Island, New York GPA:

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Resume Overview

School Attended

  • Strayer University
  • College of Staten Island
  • Curtis High School

Job Titles Held:

  • Intake Specialist
  • Career Counselor


  • Bachelor of Science
  • Bachelor of Arts
  • High School Diploma

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