Customer-focused and reliable customer and human service professional with over 10 years client interface experience.
Assisted customers over the phone and in person regarding housing, food, and community resources. Maintained service data and provided required monthly reports listing customers needs and disposition. Referred customers to appropriate community resources.
Develop knowledge of community resources to provide and review with the customer, information regarding relevant agency services and community resources; Channel inquiries unrelated to the Department of Social Services to the appropriate Resource. Educate the community about customers' rights and self-determination. Provide immediate information in a supportive manner to the individual/family seeking service. Conduct a face to face or phone interview for the individual/family. Maintain accurate and complete case records.
Interviewed prospective students and completed referrals; completed intake paperwork for new students; conducted trainings on social skills; provided counseling and support to students assigned to caseload; met with students on a monthly basis to monitor their progress in the program; completed case notes of contacts with students and documented their progress.
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