Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
Compassionate CSR motivated to positively impact program operations and participant success with diligent support. Highly organized and hardworking with strong attention to detail.
Education and Training
Expected in 08/1999 Emergency Medical Technician- B | Emergency Medical Technology Davis Applied Technology College, Kaysville, UT
Expected in 08/1999 Certified Nursing Aide | Nursing Assistance Clearfield Job Corps., Clearfield, UT
- Also attained my high school diploma
- Held officer positions in dorm, academics, and trade
Expected in 08/1999 High School Diploma | Clearfield Job Corps, Clearfield, Ut,
Experience
08/2015 to 01/2016 Intake Specialist Citigroup Inc. | Boca Raton, FL,
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
- Issued, gathered and inspected intake forms to confirm correct signatures and information.
- Conducted client interviews and performed client intake services.
- Screened applicants and took initial information about demographic and historical data.
- Performed intake and conducted client interviews, providing documents in English.
- Connected individuals with relevant community resources and coordinated referrals.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Maintained accurate records and documented client data in company databases.
- Made referrals to utilize community resources for resident's needs.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Answered questions and responded to inquiries to deliver high level of service to cilents.
01/2015 to 06/2015 Home Healthcare Customer Service Representative Kholls Pharmacy | City, STATE,
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Managed customer inquiries through telephone, email and social media interfaces.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Documented and managed patient information in computer system.
- Ran credit card, debt card and check deposits to pt. accounts.
- Referred patients to appropriate professionals and services.
- Scheduled and confirmed cilents appointments to repair electric wheelchair and other electronics home healthcare needs.
- Received incoming and made out going calls for clients home healthcare needs.
- Obtained proper authorization and identification to release confidential medical records.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
- Checked claims for errors, corrected issues and mailed out updated documents.
07/2012 to 01/2015 Taxi Dispatcher Happy Cab | City, STATE,
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Prepared daily work and run schedules.
- Received or prepared work orders.
- Oversaw communications within assigned territories.
- Worked with routing specialists, route managers and service department to optimize routes.
- Recorded and maintained files or records of customer requests, work or services performed.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Arranged for repairs to restore service and schedules.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Relayed work orders and information between work crews, supervisors and field personnel.
- Relayed work orders, messages or information using telephones or two-way radios.
- Advised personnel about accidents, weather conditions or other hazards.
- Mentored junior team members and managed employee relationships.
- Dispatched drivers to meet daily delivery needs for company customers.
Skills
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Resume Overview
School Attended
- Davis Applied Technology College
- Clearfield Job Corps.
- Clearfield Job Corps
Job Titles Held:
- Intake Specialist
- Home Healthcare Customer Service Representative
- Taxi Dispatcher
Degrees
- Emergency Medical Technician- B
- Certified Nursing Aide
- High School Diploma
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