Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Motivated professional capable of managing and monitoring eligibility information for members and groups. Confident Eligibility Specialist committed to promoting positive customer outcomes through dynamic communication and exemplary engagement skills.

  • Critical thinking skills
  • Application assessments
  • Data Entry
  • Case Management
  • Crisis Intervention
  • Progress reporting
  • Compassionate communication
  • Effective communication skills
  • Proficiency in Software
  • Appointment Scheduling
  • Applicant engagement
  • Program knowledge
  • Documentation and paperwork
  • Resource information
Work History
Intake Specialist, 09/2017 - 08/2018
Unc Health Care Systems Hudson, NC,
  • Interacted kindly with insurance providers via phone, email and written correspondence to obtain necessary documents to complete registration.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Inputted all gathered information and researched data on applicants into computer system using Software.
  • Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests and personal inventories to assist clients in determining strengths and weaknesses.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
Lead Coach Call Coordinator , 10/2014 - 11/2016
Nextstep Care Augusta, GA,
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Worked with Type customers to understand needs and provide Type service.
  • Increased customer satisfaction by resolving Product or Service issues.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Led Type team in delivery of Type project, resulting in Result.
  • Resolved Type problems, improved operations and provided exceptional client support.
  • Developed team communications and information for Type meetings.
  • Handled Number calls per Timeframe to address customer inquiries and concerns.
  • Drove operational improvements which resulted in savings and improved profit margins.
Receptionist Assistant, 10/2013 - 12/2014
Blue Ridge Independent Living Services City, STATE,
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Resolved customer problems and complaints by Action.
  • Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Kept records in Software to maintain Type data by entering and updating information.
  • Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to Number company employees by copying, faxing and filing documents.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Received and routed business correspondence to correct departments and staff members.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Collected, sorted, distributed and sent mail and packages.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Operated multi-line telephone system to independently handle over Number calls each day.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Kept reception area clean and neat to give visitors positive first impression.
Administrative Assistant, 09/1985 - 07/2012
Lewis Gale Medical Center City, STATE,
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Created PowerPoint presentations for business development purposes.
  • Participated in Type project meetings, transcribed meeting minutes and tracked project statuses.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Offered office-wide Type software support and training, including troubleshooting issues and optimizing usage.
  • Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Created detailed expense reports and requests for capital expenditures.
  • Performed research to collect and record Type data.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Monitored Job title's work calendar and scheduled appointments, meetings and travel.
  • Processed invoices and expenses using Software.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Routed incoming calls and faxes and drafted detailed messages to expedite response.
  • Supported Job title through personal document management, calendar organization and collateral preparation for meetings.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Offered departmental administrative support.
Associate of Business Administration: , Expected in 05/2011
Averett University - ,
  • Continuing education in Subject
High School Graduation : General Studies, Expected in 06/1980
William Fleming High School - Roanoke, VA

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Resume Overview

School Attended

  • Averett University
  • William Fleming High School

Job Titles Held:

  • Intake Specialist
  • Lead Coach Call Coordinator
  • Receptionist Assistant
  • Administrative Assistant


  • Associate of Business Administration
  • High School Graduation

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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