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intake specialist resume example with 13+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Talented Case Manager offering numerous years of experience in conducting intake interviews, case management and summarizing data with speed and efficiency. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity.

Skills
  • Case Management
  • Maintaining Client Records
  • Verbal and Written Communication
  • Collaboration and Teamwork
  • Client Needs Assessments
  • Behavioral Management Planning
  • Data Collection and Entry
  • First Aid/CPR
  • MS Office
  • Mental Health Crisis Response
  • Community Outreach Programs
  • Client Intakes
Education
Everest College Phoenix, AZ Expected in 2009 Medical Assistant Diploma : Medical Assistant - GPA : GPA: 3 .8, Dean's List 2 009
Century High School Los Angeles, CA Expected in 2006 High School Diploma : - GPA : GPA: 3.9, Dean's List 2005,2006
Certifications
  • Motivational Interviewing - 2020
  • Boundaries and Dual Relationships for Paraprofessionals-2020
Work History
Brown & Brown, Inc. - Case Manager
Arlington, TX, 06/2019 - Current
  • Completed intake assessment forms and filed clients' charts for Rapid Re-housing, Homeless Prevention and Rapid resolution programs.
  • Assists in placing homeless veterans and their families into housing.
  • Coordinated care with Va personnel and community partners.
  • Conducted home visits and documented progress notes in HMIS.
  • Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
  • Identified service gaps and located needed housing and work placement resources for individuals.
  • Referred and documented clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Referred families to shelters, legal resources, employment training and educational programs.
  • Collaborated with client to create Individual Action Plans, Housing Stability Plan, Rent Reasonableness, and 90 day Rectifications with supervision.
  • Maintained client files in a confidential professional manner and ensuring all forms are the most recent version that comply with organizational standard.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
  • Assists in data collection,quality management activities and preparing reports.
Food City - Store Manager
Rogersville, TN, 08/2012 - 03/2019
  • Engaged and interacted with customers to create a positive shopping experience
  • Interviewed job candidates and made staffing decisions
  • Reported to the district manager regarding all store and staff issues
  • Responded to customer concerns with friendly and knowledgeable service
  • Trained and developed new associates on POS system and key sales tactics
  • Oversaw employee scheduling and payroll processing to guide operations
  • Delivered positive results by controlling the monthly operations budget and limiting financial discrepancies
  • Completed profit and loss performance reports
  • Instructed staff on appropriately handling difficult and complicated sales
  • Managed all aspects of store operations, organization, maintenance and purchasing functions
  • Assigned work to team members based on company needs, personal strengths and job knowledge
  • Oversaw daily operations , including staffing and training, compliance, inventory control and financial functions
  • Received and effectively displayed incoming product to promote timely sales
  • Rotated stock to ensure optimum appeal and minimize shrinkage.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control and store opening and closing procedures.
Arbor Company - Caregiver
Mount Laurel, NJ, 03/2009 - 11/2011
  • Assisted disabled clients in any way necessary to facilitate independence and well-being
  • Assisted residents with daily hygiene, including dental and mouth care, bath functions and hair care
  • Administered medication as directed by physician
  • Transported individuals to medical appointments and other errands
  • Authorized drug refills and provided detailed prescription information to pharmacies
  • Responsible for primary care, case management, and medication management
  • Maintained all confidential personnel files, license and CPR compliance records.

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Resume Overview

School Attended

  • Everest College
  • Century High School

Job Titles Held:

  • Case Manager
  • Store Manager
  • Caregiver

Degrees

  • Medical Assistant Diploma
  • High School Diploma

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