Intake Specialist Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Seeking employment as a healthcare professional in the public and private sector to utilize my current customer service and care giving skills in the area of Health Informatics and Information Management. Patient-focused with more than four years experience working in a busy medical office serving diverse populations.  Intake Specialist with background in billing and collections, records management and maintenance and appointment setting. Desires a role in a medical office environment.
  • Medical terminology expert
  • Understands insurance benefits
  • Composed and professional demeanor
  • Excellent problem solver
  • Resourceful and reliable worker
  • Close attention to detail
  • Adept multi-tasker
  • Office support (phones, faxing, filing)
  • Excellent verbal communication
  • Customer Service
  • Time Management
  • Medical Records
  • Advanced Clerical Knowledge
  • Microsoft Word
Work History
Intake Specialist, 03/2016 to Current
Atrium HealthShelby, NC,
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Professionally and courteously verified appointment times with patients.
  • Adeptly managed a multi-line phone system and pleasantly greeted all patients.
  • Verified patients’ eligibility and claims status with insurance agencies.
  • Performed qualitative analysis of records to ensure accuracy, internal consistency and correlation of recorded data.
  • Maintained strict patient and physician confidentiality.
  • Submitted electronic/paper claims documentation for timely filing.
  • Precisely evaluated and verified benefits and eligibility.
  • Evaluated patients’ financial status and established appropriate payment plans.
  • Examined patients’ insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
  • Updated patient financial information to guarantee accuracy.
  • Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.

Unit Secretary/Sitter, 06/2012 to Current
Centura HealthMonument, CO,
  • Responsible for communication and providing excellent customer service to patients, families, visitors, and colleagues
  • Maintains required supplies for the unit
  • Works in collaboration with others to improve services, the patient environment, and patient satisfaction
  • Compose surgery and on-call schedule
  • Provide a safe environment for the client
  • Ambulate the patient, assist to restroom, and feed patient.
  • Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
  • Adeptly managed a multi-line phone system and pleasantly greeted all patients.
  • Prepared patient charts accurately and neatly for the unit.

Patient Account Specialist, 07/2013 to 03/2015
Tallahassee Memorial HospitalCity, STATE,
  • Register patients into the database in a timely and accurate manner.
  • Contact payers to verify coverage and benefits.
  • Answer telephones, greet customers and provide appropriate assistance for patients.
  • Collect self-pay payments, co-pays, deductibles and balances on hospital accounts.
  • Verified patients’ eligibility and claims status with insurance agencies.
  • Prepared patient charts, pre-admissions and consent forms as necessary.
  • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
  • Resourcefully used various coding books, procedure manuals and on-line encoders.
  • Responded to correspondence from insurance companies.

Bachelor of Science: Health Informatics and Information Management, Expected in August 2015
Florida Agricultural and Mechanical University - ,
Health Informatics and Information Management
Associate of Arts: General Studies, Expected in May 2014
Florida Agricultural and Mechanical University - Tallahassee, Florida
General Studies

  • Maintains Strict Confidentiality
  • Basic Life Support
  • Customer Service
  • Patient Information
  • Positive Attitude
  • Insurance Companies
  • Medical Terminology
  • HIPAA Compliance
  • Patient Data
  • Busy Medical Office

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Resume Strength

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Resume Overview

School Attended
  • Florida Agricultural and Mechanical University
  • Florida Agricultural and Mechanical University
Job Titles Held:
  • Intake Specialist
  • Unit Secretary/Sitter
  • Patient Account Specialist
  • Bachelor of Science
  • Associate of Arts