Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Dedicated to best-in-class Customer relations management/Project Coordinator, Adept at analyzing clients' needs. Organized and methodical with proven skills in management and successfully improving customer relations. Incredibly driven to obtain new customers quickly and effectively. Motivated to generate and increase sales while delivering top-notch customer service. Achieves and consistently exceeds monthly sales goals through strong work ethic and tenacity with administrative quality and marketing/sales project management. Talented at processing high volumes of error-free transactions and offers 20+years of experience in customer service, retention, and problem resolution. Offers smooth management in conversational flow and diffuses difficult customer situations. Skilled in both individual and team roles paired with expertise in training and mentoring new staff on company objectives.
Skills
  • Word XP, PowerPoint,
  • Publisher, Outlook, Access, Excel
  • Lotus Notes
  • Google Suite
  • WordPress
  • Adobe
  • SAP CRM
  • ACT2000 CRM
  • ACT2010 CRM
  • Oasis CRM
  • Salesforce CRM
  • AS/400 Warehousing database
  • Logistics
  • Sales Management
  • Account Management
  • Inventory
  • Scheduling
  • Account Management, Clients, Market research, Proposals
  • ACT2000, Client, Marketing, Quality
  • ACT 2000, Client support, Market, Relationship management
  • Adobe 9.0, Data communications, Materials, Research
  • Adobe, Database, Meetings, Sales
  • Ads, Product Development, Access, Sales Management
  • Advertisements, Documentation, Microsoft Access, SAP
  • AS/400, Email, Excel, Scheduling
  • B2B, Features, Outlook, Strategy
  • Bookkeeping, Financial, PowerPoint, Strategic
  • Budgets, Financial planning, Publisher, Teamwork
  • Business Administration, Forecasting, Word, Technical support
  • Business development, Information technology, Negotiation, Phone
  • Business Planning, Inside sales, Negotiations, Trade Shows
  • Charts, Insurance, Negotiating, Video production
  • Clarify, Inventory, Networking, Warehousing
  • Concept, Investments, Organizing
  • Consultation, Logistics, Organizational skills
  • Consultant, Notes, Personnel
  • Content Development, Lotus Notes, Presentations
  • Copywriting, Lotus, Processes
  • CRM, Notes, Project Coordination
  • Customer Relationship Management, Managing, Project Management
Education and Training
Moraine Valley Community College Palos Hills, IL Expected in 01/2019 Certification in Project Management: Business Administration And Management : - GPA :
Moraine Valley Community College Palos Hills, IL Expected in 01/2018 Gave me the visibility to center in on the project ahead and the skills learned to confidently developand maintain the project.Education course, Moraine Valley College. The skill set was listed as "Management and Professional Google IT Support Certification Customer Relationship Management : - GPA :
Moraine Valley Community College Palos Park, IL Expected in 01/2018 Associate's degree : Business Development & Administration Studies - GPA :
Triton College River Grove, IL Expected in 01/2016 Bachelor's of Business : Business Marketing - GPA :
Oak Brook, IL Expected in 01/2003 92% sell-through of product orders inside 6 months by planning and implementing successful operational strategies. Financial Debt Negotiation Consultant Debt Specialists Inc : - GPA :
, Expected in Secured new and existing clients through cold-calls, reply calls from our televised advertisements, and Internet Google leads. Managed between the rst and second highest client case load of our company. My accounts averaged $3.7 to $4.1 million per year in new client intake. Maintained and established long-term relationships with current and new customer's throughout the entire 3 year program to ensure low drop-out rate of clients, resulting in our company realizing the revenue from all intake clients. Converted client's monthly payment contract based upon the amount of debt vs. income ratio. Profiled and analyzed investment products to devise financial strategies, meeting client financial needs and forecasting opportunities with highest return on investments : - GPA :
Experience
Public Consulting Group - Intake Specialist
Pa, PA, 06/2020 - Current
  • Claims processing management.
  • Analytical, Crd/Dir.
  • Of Opr Sales, Conducted patient intake interviews to collect medical information and insurance details.
  • Updated group medical records and technical library to support smooth ofce operations.
  • Managed average of 40 patients per day and processed new claims utilizing appropriate adjudication system.
  • Automated ofce operations, managing client correspondence, payment scheduling, record tracking and data communications.
  • Monitored nancial bookkeeping for accuracy and compliance, resolving identied discrepancies.
  • Recruited, trained and developed a dynamic Sales/Marketing team, supporting all company growth.
  • Identified and enforced best practices to bolster operational efficiency and prioritize tasks.
  • Assisted social workers with building, coordinating and leading programs delivering high-quality client support services.
  • Partnered with interdisciplinary teams to implement care plans.
  • Conferred with the President of the company to understand and meet diverse needs, providing frequent feedback on front-line operations and recommending improvement strategies.
  • Recommended improved life choices to enhance client outcomes.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
Atkore - Marketing Project Coordinator/Executive Assistant
De Pere, WI, 10/2008 - 02/2020
  • Promptly dictated condential meeting transcripts for the President of the company.
  • Used several dozen computer programs on a daily basis including: Word XP, Outlook, Excel, PowerPoint, Publisher, Microsoft Access, SAP CRM, Act 2000, Act 2010, Google Suite, Oasis, Lotus Notes, as well as using webinar software programs.
  • Created marketing templates, Business Planning & Charts.
  • Worked on Cost vs.
  • Benet proposals of web and social marketing projects such as: Facebook, Instagram, Twitter, and LinkedIn.
  • Served as a liaison between the sales and marketing departments to coordinate their campaigns and Trade Shows.
  • Assisted coordination of meeting logistics, organizing materials and taking notes to track discussions and new implementation plans.
  • Helped organize creative assets, including copywriting text for digital use and preparing videos for social media distribution.
  • Developed job proposals and extensive project scopes in response to requests for proposals.
  • Prepared, completed and tracked customer surveys for local, regional and national campaigns.
  • Recommended product changes to enhance customer interest and maximize sales.
  • Sought out new vendors for services such as video production as well as materials to complete marketing objectives.
  • Modied ads to align with target demographics and increase click rates.
  • Developed and maintained strong client relationships to facilitate smooth discussions and timely strategy updates.
  • Created test ads for target audiences and tracked results to inform market research and campaign planning.
  • Collaborated with team to forecast based on sales and product profitability.
  • Trained successful business development personnel to optimize marketing performance and learn industry.
  • Compiled comprehensive lists describing product and service offerings.
  • Coordinated with vendors to complete projects according to schedule and specifications.
Clearstream Solutions Inc - Customer Service, Account Manager
City, STATE, 01/2006 - 01/2008
  • My CRM tools consisted of: SAP CRM, Google Suite, ACT 2000, ACT 2010, Oasis, Sales Force, Excel, Word XP, Adobe 9.0, Adobe10, Publisher, Microsoft Access, Outlook, Microsoft suites, "Go to Meeting", as well as Zoom, Facebook & Messenger.
  • Top Recycling Specialist with our entire product line and was able to suggest local Haulers &/ or Waste Management.
  • Managed a customer base of over 800 customers and was responsible for maintaining a quota of 87% gross prot.
  • Negotiations expert and strong deal closer.
  • Increased customer base by identifying needs for relevant product solutions to fit client budgets and schedules.
  • Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients.
  • Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
  • Saved costs by negotiating product prices and equalizing freight rates.
Sommer & Maca Industries - Product Specialists II/ Territory Sales Mgr
City, STATE, 01/2003 - 01/2007
  • Managed a ve-state existing client base consisting of more than 1,200 customers.
  • My CRM tools included Microsoft Access & suites, ACT 2000, ACT 2010, Excel, Word, Outlook, Publisher, PowerPoint, Adobe, as well as AS/400 warehousing database.
  • Oversaw the complete product development lifecycle from concept through production.
  • Wrote marketing requirements documents for future product development.
  • Supervised internal product knowledge base for all products.
  • Worked with customers to dene and develop business cases for new products.
  • Created professional, to-scale sketches to communicate and clarify special requirements.
  • Educated customers on product features and use to provide optimal service.
  • Developed and managed self-trained regional sales program and market operations on strategies and techniques.
  • Developed and implemented new sales strategies to update product lines.
  • Grew $1M territory to $2.4M in less than 8 months with active management of operations.
  • Prospected, identified and cultivated relationships with contacts to promote product lines and solutions.

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Resume Overview

School Attended

  • Moraine Valley Community College
  • Moraine Valley Community College
  • Moraine Valley Community College
  • Triton College

Job Titles Held:

  • Intake Specialist
  • Marketing Project Coordinator/Executive Assistant
  • Customer Service, Account Manager
  • Product Specialists II/ Territory Sales Mgr

Degrees

  • Certification in Project Management: Business Administration And Management
  • Gave me the visibility to center in on the project ahead and the skills learned to confidently developand maintain the project.Education course, Moraine Valley College. The skill set was listed as "Management and Professional Google IT Support Certification Customer Relationship Management
  • Associate's degree
  • Bachelor's of Business
  • 92% sell-through of product orders inside 6 months by planning and implementing successful operational strategies. Financial Debt Negotiation Consultant Debt Specialists Inc
  • Secured new and existing clients through cold-calls, reply calls from our televised advertisements, and Internet Google leads. Managed between the rst and second highest client case load of our company. My accounts averaged $3.7 to $4.1 million per year in new client intake. Maintained and established long-term relationships with current and new customer's throughout the entire 3 year program to ensure low drop-out rate of clients, resulting in our company realizing the revenue from all intake clients. Converted client's monthly payment contract based upon the amount of debt vs. income ratio. Profiled and analyzed investment products to devise financial strategies, meeting client financial needs and forecasting opportunities with highest return on investments

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