LiveCareer-Resume

intake specialist resume example with 8 years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Skills
  • Client intake
  • Eligibility review
  • Data entry
  • Computer skills
  • Multitasking
  • Fluent in Spanish
  • Friendly, positive attitude
Experience
08/2020 to Current Intake Specialist Public Consulting Group | Saint Louis, MO,
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Maintained confidentiality of client and staff personal details by adhering to company regulations and requirements.
  • Adhered to strict data confidentiality policies to prevent information leakage.
  • Delivered real-time, accurate oral translations and interpretations for clients.
  • Interpreted conference calls and other workplace communications in real-time.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained confidentiality of data during interpreting sessions due to sensitive nature of discussions.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Entered insurance, demographics and health history into patient database.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Checked patients in and out for appointments and collected co-payments.
  • Processed patient payments and scanned identification and insurance cards.
  • Protected patients by observing strict HIPAA guidelines.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Informed patients of financial responsibilities prior to rendering services.
  • Handled correspondence, managed files and performed other clerical duties for office staff.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Took messages from patients and promptly relayed to appropriate staff.
11/2019 to Current Front Desk Receptionist Public Health Management Corporation | Philadelphia, PA,
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Checked in and checked out patients.
  • Made appointments to accommodate parents schedule.
  • Answered and directed incoming calls using multi-line telephone system.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • worked with Bilingual Patients and helped to fill out New Patient Paper Work.
  • Managed office duties and basic administrative tasks, organized and cleaned work space.;
  • Worked with office manager to attain operational goals.
12/2013 to 11/2019 Paraprofessional Assistant Paris ISD | City, STATE,
  • Applied positive reinforcement to redirect negative behaviors.
  • Supplied one-on-one attention to each student during group activities.
  • Customized small group and individual classroom activities based on differentiated learning needs.
  • Supported students in developing strategies for individual and group learning.
  • Planned and led activities to develop students' physical, emotional and social growth.
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
  • Graded assignments and tests using answer key, documented results and informed lead teacher of students' performance.
  • Assisted children at stations during small-group learning periods.
  • Tutored and supported students individually and in groups by reteaching and reviewing lesson concepts.
  • Provided classroom support throughout planned instruction and individual lessons.
  • Distributed classroom materials, pencils, paper and art materials.
  • Sat in on meetings to provide members with oral translations of conversations and information.
  • Reviewed and analyzed briefing materials before translations.
  • Developed understanding of specialized translation concepts by consulting subject matter experts.
  • Offered students personalized educational, behavioral and emotional support.
Education and Training
Expected in 06/1998 High School Diploma | Uvalde High School, Uvalde, TX GPA:
Expected in Associate of Applied Science | Education Southwest Texas Junior College, Uvalde, TX GPA:
Languages
Spanish:
Professional
Negotiated:

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Resume Overview

School Attended

  • Uvalde High School
  • Southwest Texas Junior College

Job Titles Held:

  • Intake Specialist
  • Front Desk Receptionist
  • Paraprofessional Assistant

Degrees

  • High School Diploma
  • Associate of Applied Science

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