Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Professional driven, Comfortable working autonomously or in a team-based settings, Detail-oriented court services professional with extensive experience, Effective leader and strong negotiation skills, Committed to

professional growth and development and committed to bring about real and practical results in people's lives.

  • Juvenile probation
  • Corrections experience
  • Mental health disorders knowledge
  • Field experience
  • Confident
  • MS Office proficiency
  • Patient Case Management
  • Medicaid Regulations
  • Mental Health Disorder Knowledge
Intake Specialist, 04/2012 - Current
Public Consulting Group Santa Ana, CA,
  • Completes intakes for enhanced and basic benefit services/referrals within required time frames defined by emergent, urgent and routine.
  • Maintains Comprehensive Clinical Assessment Develops, updates and implements and reviews individual Person Centered Plans (PCP) goals with the consumer, family and treatment team members.
  • Provides indirect interventions to include Coordination and Oversight of Initial and Ongoing Assessment Activities, initial Development and Ongoing Revision of PCP, monitoring of Implementation of PCP, and and additional Case Management functions of linking, arranging for services and referrals.
  • Provides after hours on-call support and services on a rotation basis.
Targeted Case Manager, 07/2011 - 04/2012
Children's Home Society Of Florida Lakeland, FL,
  • Linked/coordinated/monitored needed/identified services.
  • Facilitated access to and connected mental health clients to services and supports identified in the Person­Centered Plan Made referrals to mental health providers for needed mental health services and scheduled appointments with the client Assisted the client as he or she transitioned through levels of care Facilitated communication and collaboration among all mental health service providers and the client.
  • Assisted the client in establishing and maintaining a medical home with a Community Care of North Carolina (CCNC) Physician or other primary care physician.
  • Coordinated and overseed the assessment and reassessment of each mental health client need for services, support and level of care Developed the Person­Centered Plan (PCP) Submited requests for authorization and revised the initial PCP as needed Refered to appropriate community agencies, arranged for authorized services, and assisted mental health clients in working with those agencies.
  • Monitored the delivery of services and assured quality and appropriateness of client care Coordinated and monitored the services, support and community resources each mental health client received, including those provided by friends and family.
  • Monitored and followed­up with stake holders to make sure that services were being provided in accordance with the client's Person-Centered Plan, Services in the PCP were adequate and effective, there were changes in the needs or status of the client and the clients made progress towards his/her goals.
Family Support Specialist, 05/2011 - 07/2011
Bcfs Georgetown, TX,
  • Linked/coordinated/monitored needed/identified services.
  • Developed, coordinated, and monitored a comprehensive family­centered plan for each family that met all applicable guidelines for the population served.
  • Planed and insured facilitation of comprehensive planning family support, team meetings, revised the plan as needed and secured all approvals and signature for the plan.
  • Monitored progress of the families reassured continued need and evaluated the quality of services received.
  • Insured families had viable crisis plans at all times and addressed crisis immediately.
  • Insured that all required assessments were performed as required and routine documentation was recorded appropriately and within specified time frames.
  • Insured at least weekly face­to­face with the families that were intensive, bi­weekly for moderate and monthly for low needs; monitored the efficacy of all services the families received.
  • Received phoned critical incident reports from providers and insured families' safety in the event of incidents.
  • Insured that providers reported incidents to the Charlotte Housing Authority Risk Manager.
  • Provided guidance, support, training, and education for families through the sequence of services.
  • Educated rights and responsibilities to families.
Multisystemic Therapist, 10/2010 - 04/2011
Bcfs Houston, TX,
  • Provided community based individual therapy, family therapy, direct interventions and case management to mental health consumers and families.
  • Developed Person Centered Plan with mental health consumers and conduct/participate in Child and Family Team Meetings Monthly.
  • Worked collaboratively with other services providers and community partners to deliver client solutions.
  • Capacity to carry out first responder responsibilities for recipients on a face­to­face basis and also telephone at all times 24/7/365), with capacity for face-to-face emergency response within 2 hours.
  • Participate in the internal continuous quality improvement process such as peer review, audits.
  • Updates professional knowledge by participating in educational opportunities* reading professional publications maintaining credentialing Documented all patient information including service plans, treatment reports and progress notes.
  • Collaborated closely with treatment team to appropriately coordinate client care services.
  • Developed comprehensive treatment plans that focused on accurate mental health diagnosis and behavioral treatment of problems.
Clinical Care Counselor-QP, 07/2010 - 10/2010
Bandlab Technologies Sherman Oaks, CA,
  • Demonstrated and applied knowledge of service definitions, service delivery rules, and documentation guidelines.
  • Completed core & state­mandated training per State guidelines.
  • Developed clinical relationship with child & family teams.
  • Coordinated and overseed initial and ongoing assessment activities.
  • Responsible for initial development and ongoing revision of Person Centered Plans (PCP).
  • Monitored the implementation of the PCP.
  • Performed case management functions of linking, referring and monitoring.
  • Coordinated information and communication among consumers, teams, and collaterals.
  • Wrote service notes proficiently with minimal reworking.
  • Scheduled, coordinated, and facilitated monthly Child & Family Team meetings.
  • Attended all assigned consumers' medication appointments, school meetings, and court hearings.
  • Quickly responded to crisis situations when severe mental health and behavioral issues arose.
  • Efficiently gathered information from families and social services agencies to inform development of treatment plans.
  • Documented all patient information including service plans, treatment reports and progress notes.
  • Collaborated closely with treatment team to appropriately coordinate client care services.
  • Developed comprehensive treatment plans that focused on accurate diagnosis and behavioral treatment of problems.
  • Referred clients to other programs and community agencies to enhance treatment processes.
Family Support Specialist, 10/2009 - 05/2010
Caritas Family Solutions Caseyville, IL,
  • Provided parenting skills training that builds effective communication and positive behavioral intervention strategies with the youth and to help meet the Percent Centered Plan goals.
  • Identified strengths that would aid in stabilizing the family unit, as well as identified barriers that may impeded the development of skills necessary for functioning in the family and community.
  • Worked with the youth and his/her caregivers to implement home­based behavioral support plans.
  • Diffused current crises and worked in partnership with the consumer and his/her family to reduce the likelihood of recurring conflict.
  • Strengthened connections with appropriate community resources in an effort to provide self­help and living skills training.
  • Provided parenting skills training.
  • Developed skills for coping with any issues facing the consumer.
  • Promoted healthy interactions within the home and their community.
  • Provided ongoing evaluation of the effectiveness of interventions, as evidence by progress toward goals in the Person-Centered Plan.
Community Support Specialist, 08/2008 - 11/2009
  • Assessed ongoing community treatment needs in the home and/or school and act as a liaison with the public/private school.
  • Provided preventive, developmental, and therapeutic interventions designed for direct individual activities.
  • Assisted with skill enhancement and acquisition, and support ongoing treatment and functional gains.
  • Conducted one-on-one interventions with the consumer to develop interpersonal and community relational skills, including adaptation to home, school, work and other natural environment.
  • Informed consumers/families about benefits, community resources, and services, assist in assessing the needs, arrange for recipient to receive benefits and monitor the provision of services.
  • Provided coordination of movement across levels of care.
  • Provide a model of care and intervention for parents and community advocates for clients.
  • Provided education, training and skill development of caregivers and others who have a legitimate role in addressing the needs identified in the Person-Centered Plan.
  • Served as the Clinical Home representative and is responsible for the Person-Centered Plan, Goals, Crisis Intervention, and Discharge Plan, coordination of services, UR, case management services.
  • Developed an effective Child and Family Team, utilizing natural and professional supports and working with parent/guardians as partners in care.
  • Provided Child and Family Team members with information regarding service providers in order to facilitate informed provider choice.
  • Completed all service documentation and return for appropriate billing and filing in client records/files Provided "first responder" crisis response on a 24/7/365 basis to consumers experiencing a crisis.
Foster Care Supervisor, 10/2007 - 08/2008
  • Reported weekly schedule and coordinate tasks with Supervisor.
  • Updated Foster parent's and Therapeutic Foster Care Parent's Personnel File, including trainings and statements.
  • Updated Consumer Files, processing completed reports and authorization reports on admission as required.
  • Supervised staff and complete supervisions during monthly supervision week.
  • Prepared Service Notes and Goal Sheets for implementation and updating of service.
  • Documented and report incidents immediately, submitting incident reports within 72 hours.
  • Attended mental health, delinquency and custody court hearings.
  • Discussed the consumers' Physical, emotional, medical, academic, mental and social needs.
  • Provided services for Mental Health Services for Emotional, behavioral and delinquent children.
  • Developed a case plan or amended a current plan to address unmet needs.
  • Explored ideas to enhance the consumers' social skills.
  • Monitored the foster Care and Therapeutic Foster Care Placements.
  • Assessed the consumers' needs.
  • Testified in court and coordinated services.
Master of Science: HEALTH SERVICE ADMINISTRATION, Expected in 2014
Strayer University - Charlotte, NC


Morris College - Charlotte, NC
GPA: GPA: 3.194
CERTIFICATIONS North Carolina Intervention Course Client Rights, Confidentiality, Bloodborne Pathogens, Seizure Management CPR, First Aid Qualified Mental Health Professional Juvenile Court Counselor : , Expected in
- ,
Zeta Phi Beta Sorority, Incorporated

academic, administrative, Agency, Basic, Benefits, Billing, Interpersonal, Counselor, Counseling, CPR, Client, Clients, delivery, diagnosis, Documentation, Filing, First Aid, Functional, Notes, Meetings, Mental Health, Office, Natural, Personnel, Processes, Progress, Quality Improvement, Reading, Safety, Supervision, Telephone, Time management, Transportation

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School Attended

  • Strayer University
  • Morris College

Job Titles Held:

  • Intake Specialist
  • Targeted Case Manager
  • Family Support Specialist
  • Multisystemic Therapist
  • Clinical Care Counselor-QP
  • Family Support Specialist
  • Community Support Specialist
  • Foster Care Supervisor


  • Master of Science
  • CERTIFICATIONS North Carolina Intervention Course Client Rights, Confidentiality, Bloodborne Pathogens, Seizure Management CPR, First Aid Qualified Mental Health Professional Juvenile Court Counselor

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