LiveCareer-Resume

intake clerk resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Hello! As you know my name is Jessica Claire, I am a 48 yr old woman looking to find a company I can stay with until I retire. Looking for employment and learning a new job is pretty daunting. I have had a lot of experience with data entry, multi-line phones, talking with patients on the phone while entering in the demographics. I have done a little bit of everything when it comes to office work and I LOVE people and always have a smile on my face to greet customers. I am dependable, hard-working and get along well with others. I learn quickly by DOING, that's how I've learned how I learn best. I absolutely loved my Intake position but unfortunately it has been phased out and is now done only by Nurses. Please consider me, I am extremely motivated and ready to learn and join a new team! Thank-you so very much!

Skills
  • Client Intake
  • Customer Service
  • Client Needs Assessments
  • Data Entry
Experience
Intake Clerk, 09/2021 to 05/2022
Universal Health ServicesLouisville, CO,
  • Conducted client interviews and performed client intake services.
  • Screened applicants and took initial information about demographic and historical data.
  • Performed intake and conducted client interviews, providing documents in both English and Spanish.
  • Maintained positive attitude and effectively de-escalated clients during crisis situations.
  • Greeted individuals, gathered medical and legal histories and obtained emergency contact information.
  • Processed paperwork, obtained billing forms and secured confidential information.
  • Answered and logged incoming inquiries via phone, fax and email.
  • Issued, gathered and inspected intake forms to confirm correct signatures and information.
  • Investigated insurance policies to determine claim eligibility and processed files in accordance with instructions.
  • Determined whether clients should be counseled or referred to other specialists
  • Identified and enforced best practices to bolster operational efficiency and prioritize tasks.33
  • Identified and enforced best practices to bolster operational efficiency and prioritize tasks.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Observed safety protocols to minimize accidents and spread of disease.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Collaborated with social workers to support patients.
  • Educated patients on various resources, services and programs to maximize care.
  • Maintained thorough and accurate records outlining program operations and participant progress.
  • Recommended improved life choices to enhance client outcomes.
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
  • Partnered with interdisciplinary teams to implement care plans.
  • Assisted social workers with building, coordinating and leading programs delivering high-quality [Type] support.
Receptionist, 03/2020 to 05/2021
Edf RenewablesWest Lebanon, NH,
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Greeted and directed visitors to appropriate personnel and answered average of [Number] calls and emails daily.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Pulled and organized requested documentation.
  • Greeted visitors and verified reasons for visit and appointment information.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Welcomed large volume of guests and improved overall customer service.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Organized resources and staff necessary to handle requirements and maintain strong service levels.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Determined needs of visitors and provided information or solutions.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Kept [Type] offices organized and well-stocked to maximize operational efficiency.
  • Screened visitors and directed to specific location for office safety.
  • Directed clients and guests to correct departments, rooms and staff members.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Created and optimized employee schedules for shift coverage.
  • Processed memos, client correspondence, travel vouchers and other documents, routing to appropriate personnel as necessary.
  • Produced and distributed clear and error-free business correspondence, file documentation and internal team memoranda.
  • Reviewed and efficiently processed [Number]+ files each day in busy [Type] environment.
  • Scheduled meetings and meeting rooms for staff, corporate partners and customers.
  • Worked with office manager to attain operational goals.
  • Prepared and communicated treatment plan instructions for patients to facilitate at-home and continuing care.
Receptionist, 06/2019 to 01/2020
Edf RenewablesAdrian, TX,
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Greeted and directed visitors to appropriate personnel and answered average of [Number] calls and emails daily.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Pulled and organized requested documentation.
  • Greeted visitors and verified reasons for visit and appointment information.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Welcomed large volume of guests and improved overall customer service.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Determined needs of visitors and provided information or solutions.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Screened visitors and directed to specific location for office safety.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.
  • Produced and distributed clear and error-free business correspondence, file documentation and internal team memoranda.
  • Prepared and communicated treatment plan instructions for patients to facilitate at-home and continuing care.
  • Scheduled meetings and meeting rooms for staff, corporate partners and customers.
  • Budgeted for new office supplies and [Type] equipment maintenance, keeping detailed track of office spending.
  • Worked with office manager to attain operational goals.
In-Home Childcare Provider, 02/1996 to 08/2009
MyselfCity, STATE,
  • Enforced rules to teach good manners and maintain safe environment.
  • Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
  • Secured indoor and outdoor premises to protect children.
  • Observed and monitored children to identify developmental strengths and target enrichment activities.
  • Employed positive guidance strategies to encourage children and improve behavior.
  • Recorded child behavior, food and medication information for supervisors.
  • Organized and planned age-appropriate reading, crafts and music lessons.
  • Balanced schedules to promote optimal rest, play and educational periods.
  • Communicated with children's parents or guardians about daily activities, behaviors and related issues.
  • Supervised and cared for children ages [Number] to [Number].1
  • Supervised and cared for children ages [Number] to [Number].oo
  • Supervised and cared for children ages [Number] to [Number].
Education and Training
High School Diploma: , Expected in 05/1992 to Scecina Memorial - Indianapolis, IN,
GPA:
: Nursing Administration, Expected in to Ivy Tech Community College of Indiana - Indianapolis, IN
GPA:

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Resume Overview

School Attended

  • Scecina Memorial
  • Ivy Tech Community College of Indiana

Job Titles Held:

  • Intake Clerk
  • Receptionist
  • Receptionist
  • In-Home Childcare Provider

Degrees

  • High School Diploma

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