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Insurance Specialist Resume Example

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INSURANCE SPECIALIST
Summary
Accomplished communicator who mediates effectively and uses negotiating and persuasion skills to achieve consensus. Proficient in account management, training, project management, and building strong relationships. Proven ability to streamline operations, educations, and troubleshoot problem areas. Demonstrated history of successful administration and effective issue resolution, while providing high-quality leadership, and managing individuals from varying backgrounds.
Skills


  • Spreadsheet management POS systems
  • Microsoft Office proficiency         
  • Advanced MS Office Suite knowledge Medical Billing
  • Microsoft Excel certified Administrative support specialist
  • QuickBooks
  • Expert employee training
  • Invoice processing
  • Advanced clerical knowledge
  • Microsoft excel
  • Marsha systemFosse system
Experience
Insurance Specialist04/2017 to CurrentSutherland HealthcareHouston, TX
  • Processed applications, payments, corrections, endorsements and cancellations.
  • Developed, implemented and monitored new underwriting guidelines for the agency.
  • Compiled coverage and rating information in an accessible format.
  • Submitted up-to-date activity and production logs to agency management for review.
  • Researched coverage and premium options and supplied clients with the best coverage available.
  • Finalized and maintained all types of personal lines insurance policies within the agency.
Front desk agent12/2015 to CurrentCourt by MarriottHouston, TX
  • Dispensed guidance, direction and authorization to carry out major plans.
  • Reviewed sales price and operating costs.
  • Ensured work was accomplished in a safe manner in accordance with established operating procedures and practices.
  • Handled telephone inquiries.
  • Documented business requirements, functional specifications and training procedures.
  • Managed quality communication, customer support and product representation for each client.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Public relations09/2011 to 06/2012Texas CollegeHouston, Tx
  • Identified customer needs through market research and analysis.
  • Defined project and company vision, strategies and tactics.
  • Researched, negotiated, implemented and tracked advertising and public relations activities.
  • Evaluated and managed new strategic business opportunities.
  • Expanded product and company recognition in the national press to support the sales and marketing teams.
  • Organized public appearances, lectures, contests and exhibits to increase product awareness.
Billing and Coding07/2010 to 08/2010St. Joseph Hospital Houston, TX
  • Obtained information by contacting appropriate personnel or patients.
  • Organized files by color codes Entered information into computer databases.
  • Retrieved requested files and delivered to appropriate personnel.
  • Reviewed files to check for complete and accurate information.
  • Processed and routed incoming mail.
Public Relations08/2011 to 05/2017Texas CollegeTyler, Tx
  • Identified customer needs through market research and analysis.
  • Defined project and company vision, strategies and tactics.
  • Organized public appearances, lectures, contests and exhibits to increase product awareness.
  • Worked with management to identify trends and developments that might influence PR decisions and strategies.
  • Researched, negotiated, implemented and tracked advertising and public relations activities.
Education and Training
High School Diploma2011Jones Senior High School
Business Administartion2017Southern UniversityHooksett, New Hampshire, United States
Personal Information
Majorette (twirler/ dancer) Volleyball Affiliations Walk of Life (St. Joseph Hospital) Willing to relocate: Anywhere Additional Information Won employee of the month in March 2016
Skills
account management, Administrative support, advertising, art, business management, call center, clerical, closing, color, client, clients, customer satisfaction, customer service, customer service, customer support, databases, direction, e-mail, employee training, fax, functional, Invoice processing, machine operation, market research and analysis, Medical Billing, Microsoft Excel, mail, Microsoft Office, MS Office Suite, payroll, personnel, POS, PR, public relations, quality, quality assurance, QuickBooks, retail, safety, sales, script, shipping, Spreadsheet, telephone, vision
Additional Information
  • Majorette (twirler/ dancer) Volleyball Affiliations Walk of Life (St. Joseph Hospital) Willing to relocate: Anywhere Additional Information Won employee of the month in March 2016
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Resume Overview

Companies Worked For:

  • Sutherland Healthcare
  • Court by Marriott
  • Texas College
  • St. Joseph Hospital

School Attended

  • Jones Senior High School
  • Southern University

Job Titles Held:

  • Insurance Specialist
  • Front desk agent
  • Public relations
  • Billing and Coding
  • Public Relations

Degrees

  • High School Diploma 2011
    Business Administartion 2017

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