Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Accomplished communicator who mediates effectively and uses negotiating and persuasion skills to achieve consensus. Proficient in account management, training, project management, and building strong relationships. Proven ability to streamline operations, educations, and troubleshoot problem areas. Demonstrated history of successful administration and effective issue resolution, while providing high-quality leadership, and managing individuals from varying backgrounds.
Skills
Spreadsheet management POS systems
Microsoft Office proficiency
Advanced MS Office Suite knowledge Medical Billing
Microsoft Excel certified Administrative support specialist
Processed applications, payments, corrections, endorsements and cancellations.
Developed, implemented and monitored new underwriting guidelines for the agency.
Compiled coverage and rating information in an accessible format.
Submitted up-to-date activity and production logs to agency management for review.
Researched coverage and premium options and supplied clients with the best coverage available.
Finalized and maintained all types of personal lines insurance policies within the agency.
12/2015 to Current
Front desk agentTrump Hotel Collection – Doral, FL,
Dispensed guidance, direction and authorization to carry out major plans.
Reviewed sales price
and operating costs.
Ensured work was accomplished in a safe manner in accordance with established operating
procedures and practices.
Handled telephone inquiries.
Documented business requirements, functional specifications
and training procedures.
Managed quality communication, customer support and product representation for each
client.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited
orders.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and
fax.
Performed store opening duties, including counting cash drawers and checking all equipment
for proper functioning.
08/2011 to 05/2012
Public relationsTexas College – City, STATE,
Identified customer needs through market research and analysis.
Defined project and company vision, strategies and tactics.
Researched, negotiated, implemented and tracked advertising and public relations activities.
Evaluated and managed new strategic business opportunities.
Expanded product and company recognition in the national press to support the sales and marketing teams.
Organized public appearances, lectures, contests and exhibits to increase product awareness.
06/2010 to 07/2010
Billing and CodingSt. Joseph Hospital – City, STATE,
Obtained information by contacting appropriate personnel or patients.
Organized files by color codes
Entered information into computer databases.
Retrieved requested files and delivered to appropriate personnel.
Reviewed files to check for complete and accurate information.
Processed and routed incoming mail.
07/2011 to 04/2017
Public RelationsTexas College – City, STATE,
Identified customer needs through market research and analysis.
Defined project and company vision, strategies and tactics.
Organized public appearances, lectures, contests and exhibits to increase product awareness.
Worked with management to identify trends and developments that might influence PR
decisions and strategies.
Researched, negotiated, implemented and tracked advertising and public relations activities.
Education and Training
Expected in 2011
High School Diploma: Jones Senior High School - , GPA:
Expected in 2017
: Business Administartion Southern University - Hooksett, New Hampshire GPA:
Skills
account management, Administrative support, advertising, art, business management, call center, clerical, closing, color, client, clients, customer satisfaction, customer
service, customer service, customer support, databases, direction, e-mail, employee training, fax, functional, Invoice processing, machine operation, market research and analysis, Medical Billing, Microsoft Excel, mail, Microsoft Office, MS Office Suite, payroll, personnel, POS, PR, public relations, quality, quality assurance, QuickBooks, retail, safety, sales, script, shipping, Spreadsheet, telephone, vision
Additional Information
Majorette (twirler/ dancer)
Volleyball
Affiliations
Walk of Life (St. Joseph Hospital)
Willing to relocate: Anywhere
Additional Information
Won employee of the month in March 2016
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