LiveCareer-Resume

insurance sales representative resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Polite and accommodating Front Desk agent bringing 6 years of experience in hospitality settings. Sincere and helpful when working with guests, families and VIPs to promote satisfaction and brand loyalty.

Skills
  • Good skills in math and accounting
  • Internet savvy
  • Websites editing
  • Social Media and advertising
  • Extensive secretarial and administrative experience at a senior level.
  • Ability to quickly acquire knowledge of the company house-styles and procedures.
  • Ability to utilize technology to improve efficiency and the quality and presentation of outputs from the Executive’s office.
  • Advanced Microsoft skills (Word- Excel- Outlook- PowerPoint)
  • Ability to rapidly acquire a broad knowledge of the division/area headed by the Executive, sufficient to handle operational issues, as well as a broad knowledge of the Group in general.
  • Highly organized, with proven ability to work on own initiative and prioritize to meet deadlines.
  • Strong communication skills, sufficient to deal with internal and external contacts at all levels.
  • Hospitality services
  • Time management
  • Reservations
  • Company policies and procedures
  • Listening skills
  • Conflict management
  • Credit and cash payments
  • Guest amenities
  • Safety and security procedures
  • Transportation information
  • Team oversight
Education and Training
UNIVERSITY oF CALIFORNIA LOS ANGELES Los Angeles, CA, Expected in 06/2009 CERTIFICATE PROGRAMS COMPLETION : INTRENATINAL BUSINESS MANAGEMENT - GPA :
UNIVERSITY oF CONSTANTINE ALGERIA, Expected in 09/1996 Bachelor of Arts : Arts / English Literature - GPA :
HIGH SCHOOL oF JIJEL PROVINCE ALGERIA, Expected in 07/1992 High School Diploma : - GPA :
Experience
Farmers Insurance - Insurance Sales Representative
Rancho Cucamonga, CA, 09/2017 - 01/2019
  • Providing insurance quotes to leads generated by the Company.
  • Following up with prospects on their quotes.
  • Transacting policy sales and obtaining customer signatures.
  • Providing service to clients.
The City Of Arvada - Restaurant Manager
Arvada, CO, 12/2013 - 12/2016
  • (Not limited).
  • Taking responsibility for the business performance of the restaurant;.
  • Analysing and planning restaurant sales levels and profitability;.
  • Organizing marketing activities, such as promotional events and discount schemes;.
  • Preparing reports at the end of the shift/week, including staff control (Labor cost), food control (food cost Calculating and sales).
  • Creating and executing plans for department sales, profit and staff development;.
  • Setting budgets or agreeing them with senior management;.
  • Planning and coordinating menus;.
  • Coordinating the operation of the restaurant during scheduled shifts;.
  • Recruiting, training, managing and motivating staff;.
  • Responding to customer queries and complaints;.
  • Meeting and greeting customers, organize table reservations and offer advice about menu and wine choices;.
  • Maintaining high standards of quality control, hygiene, and health and safety;.
  • Checking stock levels, ordering supplies and preparing cash drawers and petty cash.
  • Ensuring that minors and intoxicated persons are not served alcoholic beverages.
  • Notifying my supervisor of any problems resulting from guest complaints, intoxication or disruptive behavior.
Csm Corporation - Front Desk Agent
Englewood, CO, 09/2005 - 01/2008
  • Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
  • Monitored reservations to track incoming parties and special events.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Facilitated front desk operations for busy high-volume hotel.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Informed travelers of hotel security features and offered details regarding safety processes and procedures.
  • Conducted market surveys and industry studies to identify need and demand for new clientele.
  • Secured guest valuables in main safe or individual boxes.
  • Computed guest billings and posted charges to room accounts.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Responded to inquiries and room requests made online, by phone or email.
  • Handled high volume of phone calls and routed to proper guest or internal department.

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Resume Overview

School Attended

  • UNIVERSITY oF CALIFORNIA LOS ANGELES
  • UNIVERSITY oF CONSTANTINE
  • HIGH SCHOOL oF JIJEL PROVINCE

Job Titles Held:

  • Insurance Sales Representative
  • Restaurant Manager
  • Front Desk Agent

Degrees

  • CERTIFICATE PROGRAMS COMPLETION
  • Bachelor of Arts
  • High School Diploma

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