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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Driven Insurance Sales Representative with 16 years of experience offering personalized, courteous service. Expert at managing insurance sales cycle, including prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections.

Skills
  • Premium Calculations
  • Insurance Policy Sales
  • Client Interviews
  • Service-Oriented
  • Policy Feature Explanations
  • Time Management
  • Policyholder Communication
  • Critical Thinking
  • Verbal and Written Communication
  • Property and Casualty Insurance Sales
  • Licensing Requirements
  • Billing Inquiries
  • Customer Account Review
  • Data Entry
  • Customer Engagement
Work History
10/2017 to Current
Insurance Sales Representative Continental Insurance Agency, Inc. Elkridge, MD,
  • Maintained detailed records of customer information and policy sales.
  • Reviewed customer needs and financial means to determine appropriate policy offerings.
  • Stayed in touch with clients to assess changing demands and offer new solutions.
  • Generated sales by recommending policies and add-ons.
  • Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
  • Quoted and calculated premium rates for policies, using rate book, ABS, NECHO, ECRM(SalesForce) and calculator.
  • Finalized sales and collected necessary deposits.
  • Conducted annual reviews of existing policies to update information.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
05/2013 to 09/2016
Restaurant Food Server Hilton Worldwide Vancouver, WA,
  • Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Increased sales significantly by upselling higher-end products to customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Processed orders and sent to kitchen employees by POS.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
02/2005 to 10/2013
Insurance Sales Representative Farmers - Kelly Stewart Agency Aurora, CO,
    • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
    • Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
    • Quoted and calculated premium rates for policies, using rate book, AllStar software and calculator.
    • Analyzed retention, loss ratio trends and sales volume to identify areas for improvement.
    • Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
    • Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients .
    • Conducted annual reviews of existing policies to update information.
    • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
    • Met with customers to provide information about available products and policies.
    • Finalized sales and collected necessary deposits.
Education
Expected in 06/1989
High School Diploma:
Nampa Senior High School - Nampa, ID
GPA:

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Resume Overview

School Attended

  • Nampa Senior High School

Job Titles Held:

  • Insurance Sales Representative
  • Restaurant Food Server
  • Insurance Sales Representative

Degrees

  • High School Diploma

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