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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Committed to providing optimum service .

Skills
  • Microsoft Office Packages
  • Problem anticipation and resolution
  • Fluency in Russian
  • Attention to detail
  • Account Management
  • Data Analysis
  • Hardware and software installation
  • Repair
  • Diagnostics and troubleshooting
  • Safety and compliance
  • Blueprints and schematics
  • Complaint resolution
  • Order Fulfillment
  • Analytical skills
  • Computer skills
  • Flexible & Adaptable
Work History
09/2020 to Current
Insurance Representative East Carolina University Greenville, NC,
  • Performed administrative tasks, such as maintaining records and handling policy renewals.
  • Successfully handled customer service, underwriting follow up, premium payments, new applications, and daily deposits.
  • Sold auto insurance to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Performed administrative tasks, including policy renewal and record retention.
  • Explained advantages, features and disadvantages of various policies to promote sale of plans.
  • Responded to customer calls to swiftly resolve issues of over 100 clients and answer questions.
  • Attended seminars, meetings and educational programs to stay abreast of evolving needs of insurance industry and client base.
  • Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
  • Provided clients with information on audit classifications, settlements and computations.
  • Tailored insurance plans to support client needs and establish sense of trust among community members.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
04/2020 to 09/2020
Customer Service Representative Agent Gordon Food Service Langley, KY,
  • Opened/closed accounts including Checking, Savings, Money Market, Certificates of Deposit;, ATM/ debit cards; processed wire transfers, ACHs, Cashier's Checks, stop payments, loan payments and loan applications.
  • Issuing navigational assistance with online and mobile banking.
  • Responded to customer inquiries, complaints and comments on daily basis, and determined corrective action for high-call volume department.
  • Daily use of Microsoft Office: Word, Excel, PowerPoint, and Outlook while Maintaining high volume of quality work, while insuring highest confidentiality.
  • Troubleshoot and resolve over 100 customer queries over Telephone.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
02/2016 to 11/2018
Field Service Technician Omac Nigeria Limited City, STATE,
  • Completed detailed over 50 tools and equipment inspections both in field and in shops to identify and address malfunctions and performance concerns.
  • Monitored gauges and pressure pumps throughout tasks to check safety and operational performance.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
  • Investigated and troubleshot product service issues weekly.
  • Attended Offshore conference workshops and team meetings to maximize technical knowledge.
  • Positively engaged with customers and maintained professional appearance at all times as company representative.
  • Reviewed all aspects of job upon completion to alleviate equipment failure and prevent callbacks.
  • Provided exemplary customer service on each field visit according to company 's guidelines.
  • Prepared detailed reports outlining sampling and testing activities and made recommendations for drilling based on available information.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
02/2016 to 12/2017
Health Safety Environmental Officer National Youth Service Corp City, STATE,
  • Prepared and implemented health and safety plans to protect employees and materials for construction projects.
  • Conducted and documented daily safety and health inspections of construction sites, recommending corrective actions when needed.
  • Communicated safety and environmental training material to employees and coached individuals on safety regulations and compliance.
  • Monitored safety and assessed risk levels and mitigation strategies at industrial worksites and on construction jobs.
  • Directed recordkeeping and paperwork preparation in line with OSHA requirements.
  • Inspected job sites and completed in-depth reports outlining safety concerns and corrective recommendations.
  • Assessed compliance of site operations, accuracy of forms and adequate employee notification for different policies.
Education
Expected in 11/2015
Master of Science: Petroleum Engineering
Teeside University - Middlesbrough, United Kingdom ,
GPA:
  • Thesis: Shale gas optimization in North America
  • Received Niger Delta Development commission Scholarship
  • Graduated with 3.13 GPA
  • Majored in Petroleum Engiineering
Expected in 08/2012
Bachelors Degree: Design, Construction ,operations of Oil And Gas
Kuban State University Of Technology - Krasnodar Russia,
GPA:
  • Graduated with 3.03 GPA

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Resume Overview

School Attended

  • Teeside University
  • Kuban State University Of Technology

Job Titles Held:

  • Insurance Representative
  • Customer Service Representative Agent
  • Field Service Technician
  • Health Safety Environmental Officer

Degrees

  • Master of Science
  • Bachelors Degree

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