Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Committed to providing optimum service .
Skills
Microsoft Office Packages
Problem anticipation and resolution
Fluency in Russian
Attention to detail
Account Management
Data Analysis
Hardware and software installation
Repair
Diagnostics and troubleshooting
Safety and compliance
Blueprints and schematics
Complaint resolution
Order Fulfillment
Analytical skills
Computer skills
Flexible & Adaptable
Work History
09/2020 to Current
Insurance RepresentativeEast Carolina University – Greenville, NC,
Performed administrative tasks, such as maintaining records and handling policy renewals.
Successfully handled customer service, underwriting follow up, premium payments, new applications, and daily deposits.
Sold auto insurance to individuals and affinity groups within assigned territory using consultative selling techniques.
Performed administrative tasks, including policy renewal and record retention.
Explained advantages, features and disadvantages of various policies to promote sale of plans.
Responded to customer calls to swiftly resolve issues of over 100 clients and answer questions.
Attended seminars, meetings and educational programs to stay abreast of evolving needs of insurance industry and client base.
Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
Provided clients with information on audit classifications, settlements and computations.
Tailored insurance plans to support client needs and establish sense of trust among community members.
Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
04/2020 to 09/2020
Customer Service Representative AgentGordon Food Service – Langley, KY,
Opened/closed accounts including Checking, Savings, Money Market, Certificates of Deposit;, ATM/ debit cards; processed wire transfers, ACHs, Cashier's Checks, stop payments, loan payments and loan applications.
Issuing navigational assistance with online and mobile banking.
Responded to customer inquiries, complaints and comments on daily basis, and determined corrective action for high-call volume department.
Daily use of Microsoft Office: Word, Excel, PowerPoint, and Outlook while Maintaining high volume of quality work, while insuring highest confidentiality.
Troubleshoot and resolve over 100 customer queries over Telephone.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers in fast-paced environment.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
02/2016 to 11/2018
Field Service TechnicianOmac Nigeria Limited – City, STATE,
Completed detailed over 50 tools and equipment inspections both in field and in shops to identify and address malfunctions and performance concerns.
Monitored gauges and pressure pumps throughout tasks to check safety and operational performance.
Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
Investigated and troubleshot product service issues weekly.
Attended Offshore conference workshops and team meetings to maximize technical knowledge.
Positively engaged with customers and maintained professional appearance at all times as company representative.
Reviewed all aspects of job upon completion to alleviate equipment failure and prevent callbacks.
Provided exemplary customer service on each field visit according to company 's guidelines.
Prepared detailed reports outlining sampling and testing activities and made recommendations for drilling based on available information.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
02/2016 to 12/2017
Health Safety Environmental OfficerNational Youth Service Corp – City, STATE,
Prepared and implemented health and safety plans to protect employees and materials for construction projects.
Conducted and documented daily safety and health inspections of construction sites, recommending corrective actions when needed.
Communicated safety and environmental training material to employees and coached individuals on safety regulations and compliance.
Monitored safety and assessed risk levels and mitigation strategies at industrial worksites and on construction jobs.
Directed recordkeeping and paperwork preparation in line with OSHA requirements.
Inspected job sites and completed in-depth reports outlining safety concerns and corrective recommendations.
Assessed compliance of site operations, accuracy of forms and adequate employee notification for different policies.
Education
Expected in 11/2015
Master of Science: Petroleum Engineering Teeside University - Middlesbrough, United Kingdom , GPA:
Thesis: Shale gas optimization in North America
Received Niger Delta Development commission Scholarship
Graduated with 3.13 GPA
Majored in Petroleum Engiineering
Expected in 08/2012
Bachelors Degree: Design, Construction ,operations of Oil And Gas Kuban State University Of Technology - Krasnodar Russia, GPA:
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