Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Committed to providing optimum service .
- Microsoft Office Packages
- Problem anticipation and resolution
- Fluency in Russian
- Attention to detail
- Account Management
- Data Analysis
- Hardware and software installation
- Repair
| - Diagnostics and troubleshooting
- Safety and compliance
- Blueprints and schematics
- Complaint resolution
- Order Fulfillment
- Analytical skills
- Computer skills
- Flexible & Adaptable
|
09/2020 to Current Insurance Representative East Carolina University – Greenville, NC,
- Performed administrative tasks, such as maintaining records and handling policy renewals.
- Successfully handled customer service, underwriting follow up, premium payments, new applications, and daily deposits.
- Sold auto insurance to individuals and affinity groups within assigned territory using consultative selling techniques.
- Performed administrative tasks, including policy renewal and record retention.
- Explained advantages, features and disadvantages of various policies to promote sale of plans.
- Responded to customer calls to swiftly resolve issues of over 100 clients and answer questions.
- Attended seminars, meetings and educational programs to stay abreast of evolving needs of insurance industry and client base.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Provided clients with information on audit classifications, settlements and computations.
- Tailored insurance plans to support client needs and establish sense of trust among community members.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
04/2020 to 09/2020 Customer Service Representative Agent Gordon Food Service – Langley, KY,
- Opened/closed accounts including Checking, Savings, Money Market, Certificates of Deposit;, ATM/ debit cards; processed wire transfers, ACHs, Cashier's Checks, stop payments, loan payments and loan applications.
- Issuing navigational assistance with online and mobile banking.
- Responded to customer inquiries, complaints and comments on daily basis, and determined corrective action for high-call volume department.
- Daily use of Microsoft Office: Word, Excel, PowerPoint, and Outlook while Maintaining high volume of quality work, while insuring highest confidentiality.
- Troubleshoot and resolve over 100 customer queries over Telephone.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
02/2016 to 11/2018 Field Service Technician Omac Nigeria Limited – City, STATE,
- Completed detailed over 50 tools and equipment inspections both in field and in shops to identify and address malfunctions and performance concerns.
- Monitored gauges and pressure pumps throughout tasks to check safety and operational performance.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
- Investigated and troubleshot product service issues weekly.
- Attended Offshore conference workshops and team meetings to maximize technical knowledge.
- Positively engaged with customers and maintained professional appearance at all times as company representative.
- Reviewed all aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Provided exemplary customer service on each field visit according to company 's guidelines.
- Prepared detailed reports outlining sampling and testing activities and made recommendations for drilling based on available information.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
02/2016 to 12/2017 Health Safety Environmental Officer National Youth Service Corp – City, STATE,
- Prepared and implemented health and safety plans to protect employees and materials for construction projects.
- Conducted and documented daily safety and health inspections of construction sites, recommending corrective actions when needed.
- Communicated safety and environmental training material to employees and coached individuals on safety regulations and compliance.
- Monitored safety and assessed risk levels and mitigation strategies at industrial worksites and on construction jobs.
- Directed recordkeeping and paperwork preparation in line with OSHA requirements.
- Inspected job sites and completed in-depth reports outlining safety concerns and corrective recommendations.
- Assessed compliance of site operations, accuracy of forms and adequate employee notification for different policies.
Expected in 11/2015 Master of Science: Petroleum Engineering
Teeside University - Middlesbrough, United Kingdom ,
GPA:
- Thesis: Shale gas optimization in North America
- Received Niger Delta Development commission Scholarship
- Graduated with 3.13 GPA
- Majored in Petroleum Engiineering
Expected in 08/2012 Bachelors Degree: Design, Construction ,operations of Oil And Gas
Kuban State University Of Technology - Krasnodar Russia,
GPA:
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